Sentences with phrase «customers on hold»

• Checks the wait time for customers on hold to make sure they are not waiting unreasonable lengths of time.

For example, last year I designed a gamification platform for an insurance call center where the business challenge was customer retention, the goal was one - call resolution, and the desired behavior changes were to have call center agents stop putting customers on hold, stop transferring calls, and strategically question and actively listen to customers.

Often, they would put customers on hold and ask their teammates for help with answering a question.

At one point that staff was asking each other how long they could put customers on hold when they ask if they could hold a moment.

«British businesses simply can not put their suppliers and customers on hold while the negotiators get their act together.»

A customer support agent is hardly going to put the customer on hold while they review an eLearning course.

Agents were split into teams, and team members earned points for each time they did not transfer a call or place a customer on hold.

A customer support agent is hardly going to put the customer on hold while they review an e-learning course.

As such, many agents are reluctant to put a transaction - ready customer on hold to jump every time an online lead comes in.

Not exact matches

If you want to build trust and credibility with your customers and hold on to them for life, follow these 10 important tips:

You can't be on every client phone call or at every meeting, but holding a gathering with customers and employees will provide an opportunity for gaining valuable insights.

That way, customers are less likely to hold off on saying «no» out of politeness.

She holds contests, asking customers to send in pictures with their favorite JK showpiece, then she features them on Facebook and Twitter.

For example, a financial services firm working with Gregory and Kieran said its customers disliked being on hold on the telephone.

Yet they're being held accountable for how adequate the relationship is with the customer, how interactions happen on websites, how much revenue they're driving to the bottom line.

Mt. Gox claimed insolvency in 2014 after the alleged theft of around 850,000 bitcoins that it was holding for itself and on behalf of its customers.

On Wednesday, Fidelity Investments, the asset manager, added the ability for customers to view the cryptocurrency holdings in their Coinbase accounts on its own websitOn Wednesday, Fidelity Investments, the asset manager, added the ability for customers to view the cryptocurrency holdings in their Coinbase accounts on its own websiton its own website.

Walmart Pay itself doesn't hold a customer's payment information, which is kept on his or her walmart.com account, not the phone.

With no guaranteed revenue stream, startups fight fiercely for new customers and hold on tight to their existing ones.

Department store chain Sears Holding Corp and Delta Air Lines Inc said on Wednesday some of their customer payment information may have been exposed in a cybersecurity breach.

Working with Best Buy, Fling saw that the company could provide customers other valuable utilities on the mobile site, such as a tool to alert customers when a store has an item, and to be able to hold it if they do.

Demand for preorders of the iPhone 8 and 8 Plus that started on Friday have been disappointing, the people said, as more customers may be holding out for Apple's premium iPhone X model.

«Our goal is to be forced out of every state, meaning that we've done as much as we possibly can to get people exposed and hold on to customers,» he says.

The company is putting emphasis on customization, allowing customers to add extra meat or hold the sour cream.

While we invested every dollar we had in our product and our customers, internal upgrades were put on hold.

A common customer complaint I hear when I quiz boomer consumers about disrespect is having a business's phone answered, the person hastily saying, «I have to put you on hold,» and doing so.

Another tactic that frustrates already angry customers is keep them on hold for 20 minutes or more while peppering them with commercials, reminding them that they could complain using the website, and repeating the phrase «your call is very important to us.

And while Sears Holdings CEO Eddie Lampert, a hedge fund manager who controls about half of its shares, has repeatedly said in recent years that he has been trying to transform the business into a retailer focused on members and less reliant on physical stores, the sales declines are only getting worse and suggest little customer attachment to the brand names.

For Lulu, the biggest challenge may be holding on to customers like Thompson, and crossing that breach between how Lululemon sells its ideals, and what the store actually sells.

May 1 (Reuters)- Regeneron Pharmaceuticals Inc and Sanofi SA will slash the price of their expensive cholesterol drug for Express Scripts Holdings Co customers in exchange for greater patient access, with some savings to be shared with consumers, the companies said on Tuesday.

Some mortgage experts have argued that community banks had lower nonperforming loans during the crisis because of the strong relationships with their customers, and the loans held on their balance sheets performed better.

«Bitstamp customers can rest assured that their bitcoins held with us prior to temporary suspension of services on January 5th (at 9 am UTC) are completely safe and will be honored in full.

Regeneron Pharmaceuticals Inc and Sanofi SA will slash the price of their expensive cholesterol drug for Express Scripts Holdings Co customers in exchange for greater patient access, with some savings to be shared with consumers, the companies said on Tuesday.

The company spread out the losses to all customers — even those who were not holding bitcoin at the time of the hacking — by forcing customers to take a 36 - per - cent haircut or loss on any money at the exchange.

The New York Stock Exchange (NYSE) allows its member - brokers to vote shares held by them for their customers on matters the NYSE determines are routine, even though the brokers have not received voting instructions from their customers.

Forward - looking statements may include, among others, statements concerning our projected adjusted income (loss) from operations outlook for 2018, on both a consolidated and segment basis; projected total revenue growth and global medical customer growth, each over year end 2017; projected growth beyond 2018; projected medical care and operating expense ratios and medical cost trends; our projected consolidated adjusted tax rate; future financial or operating performance, including our ability to deliver personalized and innovative solutions for our customers and clients; future growth, business strategy, strategic or operational initiatives; economic, regulatory or competitive environments, particularly with respect to the pace and extent of change in these areas; financing or capital deployment plans and amounts available for future deployment; our prospects for growth in the coming years; the proposed merger (the «Merger») with Express Scripts Holding Company («Express Scripts») and other statements regarding Cigna's future beliefs, expectations, plans, intentions, financial condition or performance.

In the United States last year, close to 20 percent of private - sector employees owned stock, and 7 percent held stock options, in the companies where they worked, while about one - third participated in some kind of cash profit - sharing and one - fourth in gain - sharing (when workers get additional compensation based on improvement on a metric other than profits, like sales or customer satisfaction).

This experiment is designed to provide customers with the ability to view their total financial holdings, including cryptocurrency accounts on Coinbase, from the Fidelity online banking portal.

As a privately held company, Fidelity has the freedom to focus on the long - term success of our customers.

A company insider told TTG Asia while it's true that smaller companies like Movenpick would benefit from a larger chain's distribution, clustering, procurement, HR strategies, customer retention, loyalty programmes, cash for key money to secure a trophy hotel in a key destination and so on, the source believed the sale was triggered by Kingdom Holding, which holds 33.3 per cent in Movenpick, not Swiss - based Movenpick Holding.

Wells Fargo is the target of a Department of Labor probe on whether the bank has been pushing its customers to take their money out of low - cost corporate 401 (k) plans and roll their holdings into more expensive individual retirement accounts at the bank, The Wall Street Journal reported today.

So if X is $ 100 — if you need to hold one U.S. dollar for every bitcoin that you hold for customers — and the expected return on capital is 20 percent, the fee for holding 100 bitcoins would be $ 20 a year.

As stated in our original post about how we will handle any fork, every Xapo customer will receive the BCH they are entitled to based on their BTC holdings in Xapo at the time of the fork.

Wells Fargo is the target of a Department of Labor probe on whether the bank has been pushing its customers to take their money out of low - cost corporate 401 (k) plans and roll their holdings into more expensive individual retirement accounts at the bank, The Wall Street Journal reported.

The reason why this is an art and not a science is, I'll have entrepreneurs come up to me and say, «But hold on, my customers don't know what they want.

The NYSE allows its member - brokers to vote shares held by them for their customers on matters the NYSE determines are routine, even though the brokers have not received voting instructions from their customers.

The company will hold true to its culture of customer - centricity, focus on ICT infrastructure, and provide innovative cloud technology.

Apple seems to have mostly saturated the high end, slowly adding switchers even as existing iPhone users hold on to their phones longer; what is not happening, though, is what disruption predicts: Apple isn't losing customers to low - cost competitors for having «overshot» and overpriced its phones.

WaveCrest held a substantial proportion of the market share for prepaid cryptocurrency debit cards, therefore Visa's actions will likely affect a large number of customers who rely on these cards for everyday expenses.

As PCI compliant, Boss Capital will never hold on customers» credit card's data.