Not exact matches
What's more, tracking
communications can serve as a free marketing
channel, enabling you to include discount codes and other offers in an email you know
customers open and read.
Don't force
customers to contact you or make payments in a particular way; be
open to all forms of
communication across
channels, and diversify payment options.
Find ways to
open channels of
communication with future
customers so that you involve them in your thinking and action.
The Canada Retail Banking Satisfaction Study measures
customers» satisfaction in six factors (listed in alphabetical order):
channel activities;
communication and advice; convenience; new account
opening; problem resolution; and products and fees.
«We maintain very
open communication channels,» he says, «and every time we have a new product, we hold interactive sessions with our
customers online, detailing things like where the product is sourced from, why it's a quality product, what's unique about the product, and so on.»
Rather than feel threatened by transparency, turn it to your advantage by keeping
open channels of
communication with your
customers.