Sentences with phrase «customers over the hardware»

Not exact matches

For example, if a company uses Amazon's Snowball hardware device to physically ship data out of AWS Glacier, that customer is also charged a per - gigabyte export fee even though the data is not shipped over the network.

Customers can view programs on their computer, tablet or smartphone, receiving the transmissions over the Internet without additional hardware.

He suggests that the tech world is focused on high margin, low volume businesses in which companies fight it out to win over customers and sell high margin software or hardware to a relatively smaller numbers of customers.

Some thought that Sony might still remain in the hardware game and continue to release new readers, or develop an ereader for Kobo after partnering with them to send over their ebook customers after closing the Sony Reader store.

The slate's $ 450 price tag with contract can be spread out over 20 months with customers paying $ 249.99 down and $ 10 each month to purchase the hardware.

They are the largest hardware supply store in the Cayo District serving customers from all over the country, from Punta Gorda to Corozal.

Having said that, the company is adamant they'll be looking to tighten their relations with customers, instead of sulking around over flopping hardware.

The DEEX team has extensive experience with hardware crypto - wallets, which gives customers an additional level of protection over other similar offers.

Over the past decade or so, though, Dell's enterprise business began adopting services to make its hardware more appealing to customers.

Google is hoping that automatic (and fast) OS updates will lure the customers towards Android One phones, but we are not sure how much the consumers in this price segment care about latest OS updates over decent hardware.

The hardware is already here and the company should not forget its current customers, especially when it comes to phones which cost over 950 euros.

Verizon's Edge program enables customers to subsidize the cost of new mobile devices, paying for the hardware over the course of a two - year contract instead of ponying up the cash up front.

The A3 offers customers a raw hardware specification that only just pokes its head up over the Android One specification list (it has a better camera on paper and a MicroSD card, but it's also significantly more expensive).

That doesn't exactly sound like game - changing hardware, but it's possible that Samsung might have some clever design or features to win customers over.

The company was clearly paying attention to customer complaints over its choices of cheap plastic in hardware, the overbearing and clunky experience in its software, and the subpar results from its camera when compared to the likes of its major competitor, the iPhone.

This would give Apple a major advantage over the Surface Pro in the 2 - in - 1 battle, especially if the May 23 unveiling doesn't bring any other upgrade for Microsoft customers than hardware.

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

Bridge Help, Bowbells, ND 11/2004 — 8/2011 Help Desk Agent • Responded to incoming calls for information and assistance by following a standard script • Walked customers through installation procedures and troubleshot their problems over the telephone • Created tickets for escalated issues, and ensured that they were followed up on in a consistent manner • Provided customers with information on available upgrades and ensured that they were kept updates about technical specifications • Assisted walk - in customers with their problems, including handling installations and upgrades, and software and hardware configurations

SUMMARY OF QUALIFICATIONS • Over three years of extensive experience as a Broadband Technician • Highly skilled in installing, disconnecting and repairing broadband services for individual customers and corporate settings • Able to install, uphold, repair and test all kinds of broadband products including; IPTV, HSI, Networking, VDSL, and High Definition TV • Hands on experience in troubleshooting technical problems and issues • In depth knowledge of the protocols and procedures required to use hardware and tools used in managing broadband services

• Act as the first point of contact for customers or users looking for solutions to their information technology problems • Coordinate and schedule information technology support through tickets • Review incoming tickets and determine priorities by figuring out which ones need the most help • Respond to tickets by providing step by step guides or asking for additional information • Communicate with customers to keep them in the loop about service ticket progress • Interview customers directly or over the telephone to acquire details of problems with their computers or peripherals • Assist customers by working out reasons for faults and explaining why they transpired • Troubleshoot software and hardware issues including license problems, file corruption and component malfunction • Set up new computer systems and peripherals and upgrade existing ones • Install and configure operating systems and monitor and maintain networks and systems • Set up new user accounts and profiles and handle any corresponding password issues • Resolve incidents with peripherals such as printers, copiers and scanners • Track daily performance of systems and conduct analysis in order to improve system performances

Successfully met [company name]'s hardware, software and service delivery commitments for over 15 Western Region fortune 500 and public sector IT Optimization customers.

Lead the planning and implementation of projects for a social touch screen technology company Facilitated the day - to - day operational aspects of project scope, goals, and deliverables Met with customers to go over details of what was needed for the development and creation of their software applications Identified resources needed to achieve project completion and scheduled project time lines Constantly monitored and reported on the progress of projects to management, identified risks, milestones, and resolved any road blocks through project completion Conducted GoToMeetings for new clients to gather information, train, and keep them informed of what was required for their new hardware and software installs.

Team and results oriented professional with over 15 years experience working in the areas of software and hardware, internal and external customer relations, project management, and sales.

My skills and accomplishments include: Over 12 years of experience leading software and hardware development, customer service and support teams supporting 7,000 travel agency customers.

SUMMARY OF EXPERIENCE Information Technology professional with over 15 years of experience as Project Manager, Business Analyst, QA Analyst, Software Deployment Coordinator, and Customer Support in IT, wireless devices, Software, and telecom industries with a Trust security clearance status Excellent experience in large software and hardware deployment Excellent experience in evaluating, planning, executing, controlling, an...

* BS degree in Electrical Engineering & Computer Science with over 30 years of Controls Engineering experience * Over (10) years of SCADA Technology (coordinate SCADA project activities which include conceptual planning, design, development, installation, testing, and commissioning of SCADA related hardware and software systems; parties involved include vendors as well as internal customers, define requirements betover 30 years of Controls Engineering experience * Over (10) years of SCADA Technology (coordinate SCADA project activities which include conceptual planning, design, development, installation, testing, and commissioning of SCADA related hardware and software systems; parties involved include vendors as well as internal customers, define requirements betOver (10) years of SCADA Technology (coordinate SCADA project activities which include conceptual planning, design, development, installation, testing, and commissioning of SCADA related hardware and software systems; parties involved include vendors as well as internal customers, define requirements betw...

• Installed, configured, and managed multiple web sites supporting global trading, e-commerce, e-treasury, and business credit in technical environment encompassing Solaris2.6 through 2.10, HP - UX 10.20 and 11.00, AIX 4.2.5 - 5.0 operating systems • Managed DNS, DHCP, NIS, NIS +, FTP, HP OpenView, LDAP, and Apache web administration • Streamlined the business credit process by developing a communication system between the proxy server, IBM Mainframe, and Apache web server using Jet 3270 Emulator • Applied Veritas Volume Manager to provide High Availability (HA) and NFS fail over using the Veritas cluster for numerous Sun E250 - E15K and HP Superdome 9000 servers • Administered backup and recovery using LEGATO backup solution • Performed hardware and software upgrades and built new Sun and HP servers to incorporate Oracle and Sybase RDBMS • Migrated ADSM backup to Veritas Netback up and Autosys 3.4 running on AIX3.3.3 to Autosys 3.5 running on Solaris 2.7 • Employed EMC software for HA and automatic fail over and managed BMC software to monitor operation, development, and administration • Supported HSBC's branch banking on an RS 6000 platform running AIX • Optimized data security through close cooperation between Network Administration, Unix System Administration, NT Administration, DBA, and Backup and Recovery Administration teams • Implemented policies and procedures to streamline operations and minimize system downtime • Built a 128 - bit RSA encrypted proxy server for internal and external customers, which increased transaction security • Installed and configured Aix and Sun Solaris Operating systems on IBM and Sun Servers.

IT Project Manager — Professional Highlights Serve multinational corporations in a variety of technology based strategic planning and administration roles Offer expertise as a consultant, programmer, engineer, business analyst, and database administrator Lead technology projects for NASA, U.S. Customs, American Express, and General Electric Design and implement reporting, customer service, marketing, sales, and financial management software Responsible for network and database design, administration, and security Oversee enterprise - wide hardware and software upgrades resulting in increased efficiency Minimize operational and manpower costs through effective technology solutions Serve as forecast budget analyst for Joint Project Management Operations at Kennedy Space Center Develop reporting application tool using crystal reports engine on CD throughout Kennedy Space Center and Cape Canaveral Air Station resulting in $ 500,000 savings on user licensing fees Create detailed project plan with well - defined tasks, milestones, client sign - offs, test cycles, and specifications which served to communicate project progress to management Develop visual basic application for financial banking Institution using crystal reports to reduce the company's response time resulting in initial reporting from 2 - 3 hours to just 45 seconds Oversee multimillion - dollar software implementation for Miami Air from a consultancy level Upgrade Great Plains software platform and administered security access for Miami internal databases Write over 200 SQL stored procedures from access databases for financial institutions Compose business correspondence and prepared statistical spreadsheet analysis for Kennedy Space Center Recognized by colleagues and superiors for outstanding job performance, reliability, and efficiency Conduct surveys of operations to assess needs and identify high priority improvements Complete major product releases meeting very aggressive schedules and budgets Serve as a member of the International Cyber Threat Task Force Utilize fluencies in English, Portuguese, Arabic, French, and German to communicate with a diverse clientele Continually study emerging technologies and industry best practices Perform all duties with positivity, professionalism, and integrity

Leader and manager for Outsourcing, Customer Services, and IT Operations delivery with over 24 years with a large global, international Services, Hardware and Software provider.