Sentences with phrase «customers over the telephone»

Promoted insurance products to customer over the telephone.

Professional Profile Help desk professional with 9 years of success providing first line technical assistance to customers over the telephone and in person.

• Convinces customers to use the company's products and services by providing them with detailed information on features and benefits • A natural problem - solver who successfully convince irate customers over the telephone, placing special focus on ensuring repeat business • Excellent communicator, makes a high volume of outbound calls in a day aiming to meet company and self - targets

Not exact matches

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Telephone customers using other companies including Voice Over Internet Protocol (VOIP) should contact their provider to insure the records are updated.

The customer service over the telephone was excellent, the delivery service was amazing too, with regular text / email updates with letting me know the times the dresses would be delivered.

When communicating with our customer care representatives (whether over the telephone,.

Our Customer Service Specialists can send these applications to you or complete an application over the telephone.

In the event of a significant outage, we would undertake best efforts to process all transactions over the telephone through our Customer Service team, but would not be liable for any losses or damages you might suffer as a result of such delays or inability to access your Account or effect transactions.

A customer service representative may call you and ask you to make a payment over the telephone or commit to a date you will make the payment.

Market Orders executed over the telephone through the NSFX Trading Desk are completed when the NSFX telephone operator says «deal» or «done» following Customer's placing of an Order.

Experience working with the public and providing excellent customer service skills - in person, over the telephone, and including email.

Experience working with the public and provding excellent customer service skills - in person, over the telephone, and including email.

Titan Insurance offers its auto policy customers claims service over the telephone 24/7.

However, you can still place orders over the telephone or by contacting customer service.

If you are applying for a job, where you are supposed to take calls and communicate with the customer over the phone, mention about your telephone etiquettes.

SUMMARY OF QUALIFICATIONS • Over 7 months» experience working in clerical and administrative capacities • Profound knowledge of documenting information and filing records manually and electronically • Highly skilled in performing customer services duties via telephone and in - person • Proven ability to create and maintain reports and spreadsheets • Well - versed in calculating figures to assist accounting procedures • Bilingual: English and French

• Demonstrated knowledge of serving as an intermediary between company and customer, keeping a balance in loyalty • Extensive knowhow of responding to customers» complaints in a positive and proactive manner • Special talent for processing orders over the telephone, keeping accuracy as a baseline • Able to research answers to difficult queries and present customers with solutions that demote complete satisfaction and recurring business

The agent will take the customer through an application over the telephone and providing them with a quote for how much it's going to cost them to be rescued on that day, and to be signed up to a policy moving forward.

Provided customers with technical assistance concerning hard wired / wireless Internet connection configurations, Internet protocol television services, voice over Internet protocol telephone services

In charge of the Customer Service Desk: assisted clients with over the counter, and telephone, inquiries.

Key Responsibilities - Responsible for overall relationship between the organization and vendors - Develops and maintains relationships with current clients - Maintains client database - Tracks client orders - Provides information to clients on medical systems over the phone and occasionally in person - Sends informational mailings to customers - Provide technical support of equipment over the phone and on site - Enters and maintains data and local customer database - Effectively contribute and communicate solutions - Respond to internal communications (telephone calls, emails, voice mails) Additional Qualifications: - Great listening and presentation skills - Excellent internal and external customer service skills - Outstanding client relationship and development skills - Ability to develop and implement sales strategy.

Ajilon, Duluth, MN 1/2007 to 5/2011 Medical Biller • Collected information about delinquent accounts and contacted customers to provide them with information on how to pay them back • Reviewed patients» bills for accuracy and attempted to collect missing information • Followed up on unpaid claims with insurance companies and determined reasons for non-payment • Determined reasons for denied claims by interviewing insurance company representatives over the telephone • Checked insurance payments to ensure that they are in compliance with contract discounts • Handled discrepancies in payments by investigating causes and making allowances for mistakes • Respond to patients» information regarding billing services and denials

• Generate sales leads through telephone and email contact and direct them to appropriate sales team members • Respond to inquiries regarding the company's services and products according to company policy and protocol • Take orders over the telephone and in person and punch them into the sales system / database • Provide customers with information on the statuses of their orders and inquire into their preferred methods of payment • Assist sales teams in achieving sales outcomes and goals by providing logistical and administrative support • Provide support in carrying out dedicated sales activities and promotions to help meet sales targets • Organize and make arrangements for sales meetings, conferences and seminars • Create and maintain a clear channel / liaison between sales and production departments • Develop correspondence for both in - house and customer communication purposes • Receive, sort and distribute incoming mail to intended recipients • Create and maintain accurate records of customers and ensure that all records are backed up on a regular basis • Assist administrators in preparing and distributing schedules for staff members and oversee them to ensure that they are performing accordingly

• Dedicated Call Center Agent with over 3 years of extensive experience in handling customers» inquiries and problems over the telephone.

• Demonstrated expertise in providing first level contact to provide viable technical solutions to customers, both in - person and over the telephone

Delivered first - rate customer service to all clients via in - person or over the telephone in Spanish or English

• Hands - on experience in booking meetings and coordinating schedules, along with making travel arrangements in accordance to provided instructions • Highly effective in efficiently responding to customers» requests and queries over the telephone and in person • Proficient in operating office machineries such as photocopiers, scanners and voice mail systems • Demonstrated expertise in computing, recording and proofreading data such as records and reports to assist executives with their work • Well - versed in maintaining and updating filing, inventory and database systems, both manually and by using technology • Proven ability to review files and records to obtain information, aimed at responding to requests in a profound manner • Adept at processing and preparing documents, including business expense reports and government forms • Excellent skills in typing, formatting and proofreading notes and reports, by making effective use of computers and typewriters • Exceptional communication skills aimed at creating and maintaining effective liaison between departments to ensure smooth flow of operations • Documented success in efficiently and effectively creating and processing documents and spreadsheets and inputting data in predefined company database systems

KEY ACHIEVEMENTS • Attained success in meeting sales goals by a 100 % by up - selling services to existing customers over the phone • Managed a team of seventeen call center agents for training purposes in terms of service knowledge and telephone etiquette

Respond to customer requests over telephone and in - person and drive company vehicle to commercial client location.

Provided remote telephone support for LAN and telecom to both technicians and end - user customers; designed solutions to resolve issues over the phone and in the field.

Highly experienced in communicating with customers from different walks of life, in person and over the telephone.

• Customer service - oriented Help Desk Specialist with over 5 years of experience in providing tier - 1 technical support to users over the telephone and in person, presently seeking a position with Bridge Technologies.

Macy's, Providence, RI 6/1992 to 8/1999 Retail Sales Associate • Welcomed customers as they arrive and responded to their requests for information • Escorted customers to choice of aisles and assisted them in locating products • Provided product information and demonstrated product features • Made customers aware of product warrantees and return policies • Assisted customers through payment procedures and arranged for deliveries to be made • Packed purchases and assisted customers in carrying bagged items to their cars • Provided customers with aftersales services over the telephone and in person • Serviced complaints and handled exchanges and returns

In most cases they attend to customer issues regarding their emails, post mails and voice calls over the telephone.

Making the most of expertise in managing inbound and outbound in a professional manner, identifying customers» needs over the telephone, and ensuring that they are provided with the solutions that they require.

• Respond to telephone calls by following the company's specific procedures and protocols • Introduce self and company over the telephone and inquire into how a customer wants to be assisted • Listen to the customers» problems carefully and jot down any important points • Ask questions to determine details of problem and note down important information • Diagnose and resolve technical glitches in systems and run customers through appropriate steps to solve problems • Analyze problems and instruct callers on how to resolve them by walking them through each step • Provide walk - throughs to customers and inquire into any changes that transpire • Troubleshoot problems by applying advanced knowledge of software and hardware systems • Escalate complicated issues to the supervisor or appropriate departments and perform regular follow up • Create tickets in the system according to specified procedures and ensure that they are followed up on priority basis • Respond to inquiries regarding services and timelines through emails, tickets and over the telephone • Ascertain that all customer information is kept safe and confidential at all times • Create and maintain records of calls on each shift and use them for troubleshooting and reference purposes • Ascertain that irate customers are handled according to specific company protocols and supervisors» orders • Inform supervisors of any recurring problems in customers» accounts and ensure that they are resolved immediately • Keep abreast of changes and trends in system information and technology updates

Bridge Help, Bowbells, ND 11/2004 — 8/2011 Help Desk Agent • Responded to incoming calls for information and assistance by following a standard script • Walked customers through installation procedures and troubleshot their problems over the telephone • Created tickets for escalated issues, and ensured that they were followed up on in a consistent manner • Provided customers with information on available upgrades and ensured that they were kept updates about technical specifications • Assisted walk - in customers with their problems, including handling installations and upgrades, and software and hardware configurations

Office Assistant — Hawthorne Community College, Rochester, NY — December 2013 — May 2017 • Used data to create spreadsheets, informational reports, and basic PowerPoint presentations • Ensured that student issues were promptly addressed by scheduling meetings between staff members and students • Recorded registration fees with 100 percent accuracy for two consecutive years; turned information over to accounting department • Communicated with various departments to ensure all student data was accurate and current • Presented a positive image of the school by warmly greeting visitors and prospective studentsOffice Assistant — Yellow Cloud Web Design, Los Angeles, CA — September 2011 — February 2013 • Updated company website to keep web visitors and customers knowledgeable of current business developments • Helped drive business by contacting prospective customers and finding new leads • Answered telephones and informed callers about basic business operations • Received promotion to senior office secretary after six months

CAREER HIGHLIGHTS • Over 9 years» experience working as an Appointment Setter • Demonstrated ability to schedule appointments effectively and coordinating multiple schedules • Proficient in making telephone calls in order to secure appointments for meeting with potential clients • Excellent experience in communicating with customer business owners and decision makers employing superior selling skills • Superb knowledge of developing qualified leads through telephone canvassing, prospecting emails, and referrals

DRIVETIME, Norwich, VT (8/2007 to 5/2011) Sales Representative • Welcomed customers and inquired into their need for purchasing • Provided customers with information on their desired products including product features and uses • Assisted customers in making purchasing decisions and led them through the payment procedures • Educated customers regarding after - sales services and warrantees and ways of obtaining them • Coordinated home deliveries by ensuring that they are sent on - time • Answered questions and responded to complaints in person, over the telephone and by replying to emails

Proficient in processing orders over the telephone and providing assistance to customers, in a bid to keep them satisfied and ensure repeat business opportunities.

• Confer with customers to determine problems with their vehicles and take notes • Examine vehicles to determine issues by inspecting and test driving them • Answer telephone calls and emails to respond to customers» queries regarding facilities and services • Determine is technical solutions can be resolved over the telephone and escalate bigger problems to foremen or services managers • Figure out vehicular problems and make a list of issues so that cost estimation can be expedited

Some telemarketers are also required to handle existing customers by calling them over the telephone and providing them with information on new product features or services.

• Provide product information to Spanish and American clients • Respond to customers» queries and provide apt solutions for problems • Train other bilingual customer service professionals to perform duties in a profound manner • Develop and implement policies and procedures to work with a bilingual customer base effectively • Provide product demonstrations in English and Spanish • Provide translation services to Spanish customers when the need arises • Provide customers with detailed product information in their language of choice • Ensure that customers» orders are taken properly and delivered to in a time - efficient manner • Provide after sales services over the telephone and in person • Resolve customers» complaints efficiently and record feedback

• Welcome customers as they approach the box office counter and inquire into their movie preferences • Provide information on running movies and show timings along with seat availability • Take customers» information (such as name and age) and punch it into the system for verification purposes • Provide customers with information on age - appropriateness of their desired movie and ensure that identification is properly conducted for rated films • Issue tickets to customers and ask them to verify seat, movie and date information on them • Accept credit card and cash payments for sold tickets and tender change and receipts • Handle reservations for shows over the telephone and in person and ensure that any cancellations are managed according to cinema protocols • Balance cash registers against tickets sold and ensure that any discrepancies or problems are immediately handled • Create and maintain reports of sold tickets and cinema income and provide feedback to managers regarding movies» success or failure • Assist in booking entire cinema halls for special screenings and issue tickets / passes to authorized guests and support staff • Ascertain that leaflet racks are fully stocked and that the counter is properly cleaned and maintained • Issue auxiliaries such as 3D glasses and ensure that returned glasses are counted and stored properly

• Received inbound calls for information regarding different companies on the Initiative panel • Provided information regarding services and products and answered callers» queries • Assisted callers in resolving issues by troubleshooting their problems over the telephone • Made outbound calls to prospective customers to provide them with information on the company's products and services • Handled incoming emails and support tickets by appropriately replying to them following company policy

Valpal, Mechanic Falls, ME July 2009 — Present Telemarketer • Increase customer base by 35 % through extensive cold calling endeavors, over a period of 8 months • Train telemarketers in performing telemarketing work by employing «non-intrusive» calling and questioning methods • Refer to provided list of prospective customers and eliminate DND prospects from it • Call potential customers using dedicated telephone systems and introduce self and the company • Provide information regarding the company and the services that it offers and gauge potential customers» interest • Assist potential customers in understanding product lines and aftersales services • Inquire into if prospects would like to acquire further information regarding their products of interest

• Receive incoming calls by appropriately greeting callers and inquiring into their purpose of calling • Provide preliminary information regarding the company's services and products • Transfer calls to appropriate persons and departments within the company • Take messages from callers in cases of unavailability of recipients and ensure that they are relayed to them as soon as possible • Attempt to resolve callers» problems over the telephone and escalate problematic issues to concerned individuals • Greet and direct customers and visitors to designated personnel within the organization • Make outbound calls according to specific instructions provided by employees • Maintain logs of incoming and outgoing calls and handle records - keeping duties • Handle typing and data entry duties and correct and update electronic telephone directories

• Greet customers and provide them with the menu and ensure that any discounts or deals are communicated to them • Ascertain that customers are being serviced by waiters or attendants by coordinating the liaison • Sum up customers» totals and print out bills after ensuring that the amounts are accurate • Process cash and credit and debit card payments and tender change and receipts • Balance cash drawers at the end of each shift and make sure that any discrepancies are resolved prior to closedown • Count cash at the beginning of each shift and ensure that sufficient change is available • Fill out bank deposit slips and deposit all earned cash at the end of the day • Provide assistance to waiters during rush hours by preparing and packing orders • Take and process orders for takeaway and deliveries and follow up to make sure that they are prepared on time • Resolve customers» problems and complaints by providing them with the highest level of services • Ascertain that inventory of supplies such as condiments, napkins and food items is updated on a constant basis • Pack food items according to customers» instructions and ensure that appropriate condiments are added with packed items • Take reservations over the telephone and in person and ensure that restaurant managers are made aware of them