In a jaw - dropping 50 % of the deals,
customers rated companies lower in at least one of the three categories.
Not exact matches
Important factors that could cause actual results to differ materially from those reflected in such forward - looking statements and that should be considered in evaluating our outlook include, but are not limited to, the following: 1) our ability to continue to grow our business and execute our growth strategy, including the timing, execution, and profitability of new and maturing programs; 2) our ability to perform our obligations under our new and maturing commercial, business aircraft, and military development programs, and the related recurring production; 3) our ability to accurately estimate and manage performance, cost, and revenue under our contracts, including our ability to achieve certain cost reductions with respect to the B787 program; 4) margin pressures and the potential for additional forward losses on new and maturing programs; 5) our ability to accommodate, and the cost of accommodating, announced increases in the build
rates of certain aircraft; 6) the effect on aircraft demand and build
rates of changing
customer preferences for business aircraft, including the effect of global economic conditions on the business aircraft market and expanding conflicts or political unrest in the Middle East or Asia; 7)
customer cancellations or deferrals as a result of global economic uncertainty or otherwise; 8) the effect of economic conditions in the industries and markets in which we operate in the U.S. and globally and any changes therein, including fluctuations in foreign currency exchange
rates; 9) the success and timely execution of key milestones such as the receipt of necessary regulatory approvals, including our ability to obtain in a timely fashion any required regulatory or other third party approvals for the consummation of our announced acquisition of Asco, and
customer adherence to their announced schedules; 10) our ability to successfully negotiate, or re-negotiate, future pricing under our supply agreements with Boeing and our other
customers; 11) our ability to enter into profitable supply arrangements with additional
customers; 12) the ability of all parties to satisfy their performance requirements under existing supply contracts with our two major
customers, Boeing and Airbus, and other
customers, and the risk of nonpayment by such
customers; 13) any adverse impact on Boeing's and Airbus» production of aircraft resulting from cancellations, deferrals, or reduced orders by their
customers or from labor disputes, domestic or international hostilities, or acts of terrorism; 14) any adverse impact on the demand for air travel or our operations from the outbreak of diseases or epidemic or pandemic outbreaks; 15) our ability to avoid or recover from cyber-based or other security attacks, information technology failures, or other disruptions; 16) returns on pension plan assets and the impact of future discount
rate changes on pension obligations; 17) our ability to borrow additional funds or refinance debt, including our ability to obtain the debt to finance the purchase price for our announced acquisition of Asco on favorable terms or at all; 18) competition from commercial aerospace original equipment manufacturers and other aerostructures suppliers; 19) the effect of governmental laws, such as U.S. export control laws and U.S. and foreign anti-bribery laws such as the Foreign Corrupt Practices Act and the United Kingdom Bribery Act, and environmental laws and agency regulations, both in the U.S. and abroad; 20) the effect of changes in tax law, such as the effect of The Tax Cuts and Jobs Act (the «TCJA») that was enacted on December 22, 2017, and changes to the interpretations of or guidance related thereto, and the
Company's ability to accurately calculate and estimate the effect of such changes; 21) any reduction in our credit
ratings; 22) our dependence on our suppliers, as well as the cost and availability of raw materials and purchased components; 23) our ability to recruit and retain a critical mass of highly - skilled employees and our relationships with the unions representing many of our employees; 24) spending by the U.S. and other governments on defense; 25) the possibility that our cash flows and our credit facility may not be adequate for our additional capital needs or for payment of interest on, and principal of, our indebtedness; 26) our exposure under our revolving credit facility to higher interest payments should interest
rates increase substantially; 27) the effectiveness of any interest
rate hedging programs; 28) the effectiveness of our internal control over financial reporting; 29) the outcome or impact of ongoing or future litigation, claims, and regulatory actions; 30) exposure to potential product liability and warranty claims; 31) our ability to effectively assess, manage and integrate acquisitions that we pursue, including our ability to successfully integrate the Asco business and generate synergies and other cost savings; 32) our ability to consummate our announced acquisition of Asco in a timely matter while avoiding any unexpected costs, charges, expenses, adverse changes to business relationships and other business disruptions for ourselves and Asco as a result of the acquisition; 33) our ability to continue selling certain receivables through our supplier financing program; 34) the risks of doing business internationally, including fluctuations in foreign current exchange
rates, impositions of tariffs or embargoes, compliance with foreign laws, and domestic and foreign government policies; and 35) our ability to complete the proposed accelerated stock repurchase plan, among other things.
Customers continue to ditch their cable subscriptions at a
rate that has to be freaking out the major U.S. cable
companies.
For actual
customers, the
company claims a 99.6 percent success
rate and a 300 percent guarantee, according to chief technology officer Dan Yost.
Instead of keeping the money it doesn't need pay in claims, the
company takes a fixed
rate of its
customers» premiums and donates any unclaimed money to charity at the end of the year.
«Those pushing for net neutrality think the world would work better if the Internet was somehow magically transformed into a public utility, like a water or electricity
company, with the FCC and state regulators setting
rates, overseeing investment, and micromanaging relationships between providers and
customers,» Downes says, adding the result would be devastating to the smooth functioning of ISP networks.
Plus, it allowed the
company to understand the true drivers of the buying decisions of our
customers, which increased our win
rates.
To attract more
customers, travel
companies have aggressively cut their
rates.
A lot of
companies are trying to «re-permission» their whole
customer base and are finding opt - in
rates of 5 % to 10 %.
Pepsi had a colossal PR blunder in 2017, but
customer experience
ratings remained high, so satisfaction and
company value rose in 2017 in spite of the negative PR.
When Best Price Nutrition discovered that the questions they answered on Yahoo! Answers had a higher click - through
rate and resulted in more new
customers than their
company blog, they retooled their online strategy to focus more on reaching out to
customers through Yahoo! Answers.
The
company functions as a budget hotel with most
customers choosing Super 8 for its low
rates.
Dao points to the hypothetical example of a
company that wants to improve
customer service
ratings, but which has an extensive automated phone tree before
customers can talk to an actual person.
The
company has a 99.996 % accurate fill
rate, meaning its
customers almost always get exactly what they order.
The telecom
company reported record low
customer turnover
rates, and marked its fifth consecutive year netting 1 million or more
customers.
What would happen if you began to think about your
company's flow
rate — the revenues, profits, growth, and service to your
customers — in the same way?
JetBlue is
rated the best airline in the 2017 American
Customer Satisfaction Index, so it's noteworthy that the
company is making it more convenient for
customers to channel their feedback.
Such risks, uncertainties and other factors include, without limitation: (1) the effect of economic conditions in the industries and markets in which United Technologies and Rockwell Collins operate in the U.S. and globally and any changes therein, including financial market conditions, fluctuations in commodity prices, interest
rates and foreign currency exchange
rates, levels of end market demand in construction and in both the commercial and defense segments of the aerospace industry, levels of air travel, financial condition of commercial airlines, the impact of weather conditions and natural disasters and the financial condition of our
customers and suppliers; (2) challenges in the development, production, delivery, support, performance and realization of the anticipated benefits of advanced technologies and new products and services; (3) the scope, nature, impact or timing of acquisition and divestiture or restructuring activity, including the pending acquisition of Rockwell Collins, including among other things integration of acquired businesses into United Technologies» existing businesses and realization of synergies and opportunities for growth and innovation; (4) future timing and levels of indebtedness, including indebtedness expected to be incurred by United Technologies in connection with the pending Rockwell Collins acquisition, and capital spending and research and development spending, including in connection with the pending Rockwell Collins acquisition; (5) future availability of credit and factors that may affect such availability, including credit market conditions and our capital structure; (6) the timing and scope of future repurchases of United Technologies» common stock, which may be suspended at any time due to various factors, including market conditions and the level of other investing activities and uses of cash, including in connection with the proposed acquisition of Rockwell; (7) delays and disruption in delivery of materials and services from suppliers; (8)
company and
customer - directed cost reduction efforts and restructuring costs and savings and other consequences thereof; (9) new business and investment opportunities; (10) our ability to realize the intended benefits of organizational changes; (11) the anticipated benefits of diversification and balance of operations across product lines, regions and industries; (12) the outcome of legal proceedings, investigations and other contingencies; (13) pension plan assumptions and future contributions; (14) the impact of the negotiation of collective bargaining agreements and labor disputes; (15) the effect of changes in political conditions in the U.S. and other countries in which United Technologies and Rockwell Collins operate, including the effect of changes in U.S. trade policies or the U.K.'s pending withdrawal from the EU, on general market conditions, global trade policies and currency exchange
rates in the near term and beyond; (16) the effect of changes in tax (including U.S. tax reform enacted on December 22, 2017, which is commonly referred to as the Tax Cuts and Jobs Act of 2017), environmental, regulatory (including among other things import / export) and other laws and regulations in the U.S. and other countries in which United Technologies and Rockwell Collins operate; (17) the ability of United Technologies and Rockwell Collins to receive the required regulatory approvals (and the risk that such approvals may result in the imposition of conditions that could adversely affect the combined
company or the expected benefits of the merger) and to satisfy the other conditions to the closing of the pending acquisition on a timely basis or at all; (18) the occurrence of events that may give rise to a right of one or both of United Technologies or Rockwell Collins to terminate the merger agreement, including in circumstances that might require Rockwell Collins to pay a termination fee of $ 695 million to United Technologies or $ 50 million of expense reimbursement; (19) negative effects of the announcement or the completion of the merger on the market price of United Technologies» and / or Rockwell Collins» common stock and / or on their respective financial performance; (20) risks related to Rockwell Collins and United Technologies being restricted in their operation of their businesses while the merger agreement is in effect; (21) risks relating to the value of the United Technologies» shares to be issued in connection with the pending Rockwell acquisition, significant merger costs and / or unknown liabilities; (22) risks associated with third party contracts containing consent and / or other provisions that may be triggered by the Rockwell merger agreement; (23) risks associated with merger - related litigation or appraisal proceedings; and (24) the ability of United Technologies and Rockwell Collins, or the combined
company, to retain and hire key personnel.
With the
companies» tendencies to follow each other in lockstep on pricing, Bell and Telus
customers will hopefully see better roaming
rates soon.
Another says the chargeback
rates were not indicative of fraud, and a
customer service expert says the
company's refund policies were normal.
It appears to have been the right move; the
company's average
customer rating on Facebook is 4.9 out of five.
With less than half of
companies rating their
customer experience as exceptional yet 89 percent saying that they plan to compete primarily on the basis of
customer experience by 2016, according to a recent Gartner report, businesses certainly have a lot of work to do.
And if Dyson finds its product really is spreading germs at an unconscionable
rate, then it will be duty - bound to stop selling the product, though surely the restaurants and public buildings that are the
company's main
customers will make that choice for them.
When
customers figured out that they could cancel their Shoes4you subscriptions indirectly through their banks, rather than through the
company — eliminating the charges, but still getting their shoes at the discounted membership
rate — many did.
The
company has also added more than 30,000 new
customers in its DSS division so far this year, 42 % above the average growth
rate, which will give revenue a boost.
It was particularly impressed with the
company's strong
customer retention
rates that it claims leads the category.
According to a new report from research firm Forrester,
companies can expect a much higher
rate of engagement with
customers on Instagram than on other popular social sites.
The reaction from
customers was significant, as the
company experienced an 11 % higher click - through
rate.
When selling to highly competitive or secretive industries
customer referrals can be hard to come by but that doesn't make your
company second -
rate by any measure.
The net promoter score is derived by subtracting the percentage of «detractors» (
customers who
rate the business from 0 to 6) from the percentage of «promoters» (who
rate the
company 9 or 10).
VCs were crawling over themselves to grab a bite of Databricks for a one main reason: In just four years, Databricks had already amassed about 500 big
companies as
customers, so revenue was growing, Ghodsi said, although he wouldn't indicate how much revenue the
company had generated or its growth
rate.
Bundling reduces the
rate of
customers defecting to other
companies, he explained: «If you can achieve that, we'll see the economics really work - that's the goal.»
Among the factors that could cause actual results to differ materially are the following: (1) worldwide economic, political, and capital markets conditions and other factors beyond the
Company's control, including natural and other disasters or climate change affecting the operations of the
Company or its
customers and suppliers; (2) the
Company's credit
ratings and its cost of capital; (3) competitive conditions and
customer preferences; (4) foreign currency exchange
rates and fluctuations in those
rates; (5) the timing and market acceptance of new product offerings; (6) the availability and cost of purchased components, compounds, raw materials and energy (including oil and natural gas and their derivatives) due to shortages, increased demand or supply interruptions (including those caused by natural and other disasters and other events); (7) the impact of acquisitions, strategic alliances, divestitures, and other unusual events resulting from portfolio management actions and other evolving business strategies, and possible organizational restructuring; (8) generating fewer productivity improvements than estimated; (9) unanticipated problems or delays with the phased implementation of a global enterprise resource planning (ERP) system, or security breaches and other disruptions to the
Company's information technology infrastructure; (10) financial market risks that may affect the
Company's funding obligations under defined benefit pension and postretirement plans; and (11) legal proceedings, including significant developments that could occur in the legal and regulatory proceedings described in the
Company's Annual Report on Form 10 - K for the year ended Dec. 31, 2017, and any subsequent quarterly reports on Form 10 - Q (the «Reports»).
Customers have access to reviews, rankings,
rating systems, and other objective assessments of products and services that they can get before they even make first contact with the
company they are buying from.
Cable
companies can increase
customer rates without local government approval after the Federal Communications Commission voted to scrap a long - standing rule Wednesday.
«Our biggest issue was that we lacked reliable statistics about our performance, ticket first - response
rate, first resolution
rate, satisfaction
ratings and industry benchmarks,» she explains about the
company's 62 - member strong
customer - care team.
First, as happened in Australia and New Zealand, if ISPs and content providers believe they can reduce costs by peering (i.e. not have to pay transit to exchange traffic) they can use this as a competitive tool to pass on zero -
rated content to their
customers, as opposed to those ISPs demanding transit payments to deliver traffic, which was particularly common when the countries could be reached only via one
company, the incumbent operator.
Before you invest in new technology to improve your
customer service, consult your peers: 272 small to midsize
companies that recently
rated the effectiveness of various technologies designed to expedite orders, track sales, and log
customer comments.
These tools can help lower
customer frustration, help them better engage with your
company and increase retention
rates, especially if whatever you're offering is complicated.
In the past six years the
company has amassed more than 100,000
customers, revenue upward of $ 55 million and an enviable product return
rate of only 5 percent.
And they realized that the use of the Tidepool software could reduce the device
companies»
customer churn
rate by at least 1 %.
Ambron, the
company's CEO, boasts of an 89 percent
customer retention
rate, because, unlike competitors, he says,
customers at BrandYourself move between tiers of service as their needs change.
Done right, on the other hand, conversion -
rate optimization can be seamless and provide value both to the
customer (in the form of convenience and speed) and the
company (revenue).
These six
companies have found ways to serve their
customers well, all while enjoying a high
rate of growth.
Yelp faces other concerns: Though the
company recently announced that
customers had
rated 1 million local businesses in less than three months — bringing the total number of reviews north of 10 million — the site's monthly unique visits are down 2.97 percent (to 24.4 million) compared to a year ago, according to Compete.com.
Hilton CEO Christopher Nassetta said during the
company's fourth - quarter 2015 earnings call that even though «
customers hated it,» the pilot gave the
company a better idea of what future changes it could explore, including introducing flexible and inflexible
rates at different price points, similar to airlines.
While the
company has attracted some criticism from people who fear that it's enabling risky borrowers, the
company has achieved both a rapid
rate of growth and a strong reputation for maintaining
customer satisfaction.
Companies with a successful MDM strategy had
customer retention
rates of 91 %, compared with 62 % for those without.
Daniel Conover, founder and chief operating officer of Bitcoin mining
company Hash the Planet, one such HDL
customer, is uncertain of the
company's future in Washington following the hike: «with the
rate increase, we couldn't survive.»
Factors that could cause actual results to differ include general business and economic conditions and the state of the solar industry; governmental support for the deployment of solar power; future available supplies of high - purity silicon; demand for end - use products by consumers and inventory levels of such products in the supply chain; changes in demand from significant
customers; changes in demand from major markets such as Japan, the U.S., India and China; changes in
customer order patterns; changes in product mix; capacity utilization; level of competition; pricing pressure and declines in average selling prices; delays in new product introduction; delays in utility - scale project approval process; delays in utility - scale project construction; delays in the completion of project sales; continued success in technological innovations and delivery of products with the features
customers demand; shortage in supply of materials or capacity requirements; availability of financing; exchange
rate fluctuations; litigation and other risks as described in the
Company's SEC filings, including its annual report on Form 20 - F filed on April 27, 2017.