Answered an average of twenty phone calls per shift by addressing customer inquiries, solving problems, taking payments, and proving product
information Greeted customers entering the gym to ascertain each customer's wants and needs Described products to customers and accurately explained details and ingredients of merchandise (protein and supplements) Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone Communicated with technology specialists regarding failed internet connection, television screens, and theater rooms Provided an exciting, yet professional customer experience to generate a loyal clientele Recommended, selected, and helped locate products based on customer requests Answered product questions with up - to - date knowledge of sales and store promotions Conducted weekly walk - throughs with the manager to discuss interior visual displays, including store window presentation Handled
daily heavy
flow of paperwork and cooperated with the sales department on invoicing Effectively used the
cash register to ring up payments electronically with credit transactions, and accurately exchanged
cash and coins Refilled and rotated items on shelves to maintain well - stocked inventory.
Detroit Medical Center (Detroit, MI) 9/2005 — 2/2006 Manager — Hospital Parking, Valet, and Deck Parking • Held responsibility for
daily operations, staff management and training, hiring efforts, and disciplinary actions as needed • Maintained all
cash flows and receipts in an organized and secure manner • Ensured high - quality customer service while responding professional to all incidents, accurately completing all incident and accident reports while providing upper management with day - to - day
information reports on parking operations