Sentences with phrase «daily performance management»

PlayerLync is a modern learning management system that integrates mobility, digital forms, content distribution, daily performance management and xAPI into a single solution that helps operational teams deliver exceptional customer experiences.

Not exact matches

Most recently, she has taken on the title of CAO to reflect her role overseeing the entirety of the senior global management workforce and the performance of the daily operations including finance, marketing, event sales, restaurant operations and human resources.

The industrial action strategy has included: • action short of strike action instructions to protect and defend members on a daily basis; • strike action, including in individual schools and clusters of schools to oppose the imposition of punitive pay and performance management policies; a day of national strike action on 30 November 2011 in England and Wales; and a rolling programme of strike action on 27 June 2013 and 1 October and 17 October 2013 which involved all regions in England.

Generally speaking, an LMS administrator has to take care of operational performance of a Learning Management System on a daily basis as well as to establish a connection between the technical support and the program manager.

Teacher performance management processes can often be quite awkward and distressing experiences; however, by viewing the process as part of a growth mindset - that is, making it formative, rather than summative, and inviting participation of the teacher in the process, the feedback can be more meaningful and applicable to the teacher's daily practice.

In addition to being held accountable to their contracts by these groups, the daily responsibility of ensuring that charter schools reach their performance targets falls to management organizations or the schools themselves.

«Like the Magnetic Ride Control, the Performance Traction Management system improves the ZL1 experience as a daily driver and on the track,» said Oppenheiser.

The performance information displayed here is calculated on a daily time - weighted basis, including cash, dividends and earnings distributions, is presented «net of fees,» and reflects the deduction of IB Asset Management advisory fees, Interactive Brokers LLC brokerage and other commissions and expenses that a client will have to pay if he invests in any of these portfolios.

The actual performance of the manager account displayed on this page is based on the performance of an IB Asset Management proprietary account invested using this strategy and is calculated by IB Asset Management on a daily time - weighted basis, including cash, dividends and earnings distributions.

This portfolio is new to IB Asset Management and does not have 365 days worth of daily performance data required for us to calculate risk metrics.

Performance of the manager accounts associated with each portfolio has been calculated by IB Asset Management on a daily time - weighted basis, including cash, reinvested dividends and earnings, and reflects the deduction of simulated IB Asset Management advisory fees and broker commissions to present returns net of fees.

I've even come across fund managers whose performance is monitored on a daily basis — congratulations are to be extended to their management for their complete mastery of measuring noise!

The company's flagship product offerings are: the MSCI indices which include over 148,000 daily indices covering more than 70 countries; Barra portfolio risk and performance analytics covering global equity and fixed income markets; RiskMetrics market and credit risk analytics; ISS governance research and outsourced proxy voting and reporting services; FEA valuation models and risk management software for the energy and commodities markets; and CFRA forensic accounting risk research, legal / regulatory risk assessment, and due - diligence.

After Doyle's daily performances at The Warhol, she will then commute to the offices of Ansaldo STS, a leading local technology company involved in traffic management, planning, train control, and signaling systems and services, where she will watch and record work processes.

Studio Manager tasks include: - Overseeing the studio rental calendar and studio membership program - Processing all studio rental income - Coordinating with the Communications Manager about upcoming events - Interfacing and communicating daily with renters and the performance community - Coordinating and supporting all aspects of the Residency Program - Overseeing the general management and mission of Jonah Bokaer Arts Foundation Presents, Work In Progress Showings and Jonah Bokaer Arts Foundation Open Studios - Assisting with grant reporting and funding associated with the studio programs - Performing office tasks including bank deposits, answering the phone, receiving and distributing mail, and studio maintenance

Interns work closely with the Executive Director, Performance Coordinator, and artist membership on all aspects of gallery management to contribute to the daily functioning of the gallery.

The net asset value of entirely segregated funds will be estimated on a daily basis and this will be based on investment performance and fund management change of each type of fund.

An ambitious study by one of the world's most influential management thinkers statistically links superior work performance to seven daily principles that almost anyone can adopt.

Intelligent management of the charging process enables mobile device manufacturers increased flexibility to improve all aspects of battery performance simultaneously, including longer lifespan, more daily use, faster charging and thinner devices.

Developed and implemented a workforce management protocol to track daily / weekly / monthly time utilization of each call center representative based on call volume and performance

Managed daily store operations including store financial performance, cash control, fuel, inventory, customer service and staff management.

The resume format of VP Finance includes major tasks as developing, promoting and administering a culture of efficient, results and client oriented corporate services; directing and coordinating LOB financial planning and budget management functions; suggesting benchmarks for measuring the financial and operating performance; supersizing monthly operating results against budget; administering daily operations of the finance and accounting department and managing the preparation of financial reports.

Coached and improved supervisors» management skills to oversee daily and weekly operations, coaching them on planning, quality, resource utilization, and individual performances.

Daily supervision and management of assigned staff on performance and provide on - going feedback / coaching to ensure performance standards

Implement strategies that include monitoring daily cash and debit balances, analyze monthly reconciliations and present reports to management on large accounts: performance, actions in process towards resolution and timeline.

Analyze monthly sales to provide recommendations and feedback for senior management and prepare daily performance reports to track effectiveness of marketing objectives

Oversee Clinical and Administrative staff at ten Regional Vein Centers including daily schedule, recruitment and hiring, training, payroll management and performance evaluation

Islands Management Company • Lake Lanier Islands, GA 03/2008 — 05/2009 Assistant Director of Operations and Risk Management Directed daily operations, risk management, and performance of more than 250 aManagement Company • Lake Lanier Islands, GA 03/2008 — 05/2009 Assistant Director of Operations and Risk Management Directed daily operations, risk management, and performance of more than 250 aManagement Directed daily operations, risk management, and performance of more than 250 amanagement, and performance of more than 250 associates.

Management responsibilities for up to 55 + Hourly Associates from Daily staffing / Performance accountability / Safety accountability / Quality accountability / Coaching and Training

DUTIES AND RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO: • Maintain a complete understanding of the wireless industry, wireless phones, rate plans, features and services offered by Sprint • Build long - term customer relationships through timely account management, and develop sales prospects and referrals • Actively work with existing customers to provide additional accessories, features and add - on's • Participate in outside sales generation activities — flyers, events etc • Proactively follow up with customer service • Meet and exceed month performance quotas set for both personal and store performance • Maintain store inventory in a secure area • Conduct daily, weekly and monthly counts of inventory as outlined by policy • Research inventory discrepancies immediately upon discovery • Ensure retail displays are complete and fully stocked, as well as price tags displayed in a clear and professional manner • Adhere to all iMobile equipment handling procedures and / or policies • Assist sales team in building customer base • Coach employees to actively work with existing customers to provide additional accessories, features and add - on's • Ensure each employee training and development meets all corporate established deadlines • Assist Store Manager with in store daily operations • Reconcile and deposit all cash daily as assigned • Adhere to all company cash handling policies • Ensure sales floor is clean and organized • Complete daily tasks and reports as assigned by store manager and iMobile

• Comprehend the requirements of each project by conferring with clients in detail • Create an outline of staff requirements and go through them in detail with the client • Look through existing workforce pools to determine which candidates will fit the clients» needs perfectly • Coordinate interview dates and times and interview possible candidates for each position • Hire, train and induct temporary staff members and ensure that they are aware of their duties and timelines • Assist new staff members in understanding and creating timesheets to log their hours • Approve timesheets by coordinating efforts with project managers and ensure that payrolls are properly and timely calculated • Supervise the work of each temporary workforce member to ensure that he or she is working towards the objective of the project • Take responsibility for basic line management, performance management and grievance support • Assist line managers in ensuring that all activities are being performed in accordance to both company and client policies • Handle daily reporting and staff booking activities and handle staff recruitment and registration activities • Manage and run operations of different shifts and ensure that any rotating shifts are taken into account

Skill Summary * National Education Consultant Certification by Center for Teacher Effectiveness * Classroom Management * Differentiated Instruction * Developed and implemented differentiated lesson plans according to Georgia Standards of Excellence ** * Developed and implemented daily and unit lesson plans, administered tests and evaluations, and analyzed student performance during intensive post-graduate coursework and stu...

Manufacturing CEO • New Product Development • Budgeting • Lean Manufacturing • Business Strategy • Reporting Change Management • Finance • Organized Labor • Supply Chain Operations • Global Management • Safety Company Culture / Vision • Daily Operations • Organizational Leadership • Logistics • Distribution • QA / QC Partner / Vender Relations • Decision Making • Performance Goals • Capital Investment • Client Relations I...

Recruited, hired, trained and developed maintenance staff, and development of associates providing daily coaching, administration of the Performance Management Program, and the creation and implementation of staff development plans.

AREAS OF EXPERTISE * Full - Cycle Recruiting * HR Functions * Onboarding * Team Leading * Facilities Management * Operations & Performance * Strategic Planning / Analysis * Staff Coaching / Mentoring * Relationship Management PROFESSIONAL E XPERIENCE INDEPENDENCE MISSION SCHOOLS, PHILADELPHIA PA Human Resources Manager January 2016 to Present * Lead, oversee, and improve all daily HR operations for a network of 15 private non-pro...

Accounting and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various accounting principles, regulations, tax codes, and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules and procedures to critical tasks, including the review and approval of journal entries, data and financial reconciliations, balance sheet and income statement accounting, cash flow analyses, account collections, capital utilization and on - going budgetary considerations Provide relevant oversight and administration to all aspects of business finance, including billing and collections, payroll execution, vendor relationships, payroll and salary management, and other pertinent functions Perform regular book reconciliations and variance resolutions to ensure audit - ready financials and provide continuous relevant insight into the financial health of the company, in both a regular and ad - hoc manner, to company management Manage important and sensitive financial documents, receipts, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research and evaluation of current accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial operations as well as prepare important and sensitive tax documents related to all aspects of organizational operations Collaborate with respect to effective communication between all departments and coordinate all daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to performance optimization

Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned

The Chasm Group, LLC and Chasm Institute, LLC (San Bruno, CA) 1997 — 2008 Business Operations Manager • Managed all daily operational tasks for leading multi-million dollar high - tech market strategy consultancy, while providing executive administration to C - level executives and venture capital partners • Developed and managed the firm's annual budget, proposing and implementing expense cuts, producing monthly reports and financial statements, and coordinating with CPA firm for accurate and timely filings • Oversaw all client relationship management efforts while cultivating new business efforts from concept to implementation, providing high - quality service in sales efforts while utilizing new lead tracking system • Negotiated and managed all contracts, stock grants, and financing arrangements, working closely with outside counsel to draft legal documents and resolve LLC - and proprietary - related issues • Led three office space build - outs and two office relocations, managing all aspects of each process under aggressive timeline and budget expectations • Reduced firm telecom expenses by 22 % by streamlining IT objectives, including migration to VOIP phone system, software / hardware purchases, domain renewals, and outsourced technical support • Directed all phases of staff recruitment while creating and implementing all HR policies and programs, including comprehensive employee benefits plans • Supervised multiple administrative staff members, conducted performance appraisals and wage / salary surveys in comparison to incentive program guidelines, and maintained HR files in accordance with legal mandates • Produced all out - going client invoices in an accurate and timely fashion to increase, cash flow and reduce aging receivables, providing consistent attention to overhead costs and vendor arrangements • Administered all company insurance policies, including E&O, general liability, bonds, partner life and disability, conducting annual benefits reviews and employee / company insurance audits • Obtained necessary certificates for consulting contracts while processing federal, state, and local business reporting requirements to maintain licenses and incorporation status • Directed all marketing efforts and oversaw logistical aspects of national educational workshop series, utilizing sponsorship arrangements to offset production costs • Transformed «brochure» website into a dynamic tool to better illustrate company opportunities through relevant case studies, as well as maintaining all other promotional media, including press kits and video Association of California School Administrators (Burlingame, CA) 1993 — 1997 Issues and Planning Committee Coordinator • Executed all phases of event planning and implementation for a membership - driven organization including 23 state committees, 5 task forces, 6 strategic planning conferences, and a conference of 1,500 attendees • Focused on facility evaluations, bid requests, site visits, contract negotiations, and all pre - and post-conference planning processes • Produced statistical and financial reports, including budget projections and cost monitoring for developmental training efforts • Oversaw all participant - level responsibilities, including inquiries, eligibility, registration, correspondence, and billing statements • Managed all legal professional standards calls for Northern California regions, including the processing of attorney authorizations, the preparation of legal assistance letters, and liens on cause of action • Served as second point of contact for computer inquiries and troubleshooting efforts as well as provided back - up executive administrative support for Executive Director, Committee Chairs, and the State Superintendent of Public Instruction • Held responsibility for software installation and hardware configuration while performing weekly AS / 400 backup and report generation

Operations Manager — Duties & Responsibilities Prepare complex technical standard operating procedures for organizational implementation Oversee organizational ethics and compliance training administration at facility level Develop and implement training to ensure workforce peak performance Perform safety management studies and approve / disapprove proposed procedures Administer employee appraisals and increase employee motivation and organizational citizenship Manage multi-million dollar air traffic control contracts Effectively lead culturally diverse workforce in domestic and international settings Develop and implement air traffic control flow procedures saving cliental thousands of dollars on a daily basis Serve as liaison with cliental customers and mediate solutions resulting in increased customer investments Develop and administer varied software solutions for clients including KPMG, USAF, and the Chicago Board of Trade Oversee software projects through the various facets of developmental lifecycle Develop software applications using Visual Basic and SQL Server increasing business operation efficiency Create safety management systems which track aircraft incidents and trends Network and manage numerous air traffic control systems decreasing system downtime Develop an employee management system increasing operational efficiency Represent company brand with poise, integrity, and positivity

Regional Restaurant Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, supervising the facilitation of food sales, overseeing restaurant operations and promoting a high - quality, memorable customer dining experience Participate in all phases of strategic store - level planning with other management professionals, including local staffing, service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to manage and reduce food, beverage and labor expenses Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the effective application and execution of critical internal policies and procedures to standardize restaurant offering across markets Meet and exceed customer satisfaction benchmarks while tracking progress versus established branch and corporate guidelines Identify and utilize talent among team members with focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, supervising the facilitation of food sales, overseeing restaurant operations and promoting a high - quality, memorable customer dining experience Participate in all phases of strategic store - level planning with other management professionals, including local staffing, service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to manage and reduce food, beverage and labor expenses Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the effective application and execution of critical internal policies and procedures to standardize restaurant offering across markets Meet and exceed customer satisfaction benchmarks while tracking progress versus established branch and corporate guidelines Identify and utilize talent among team members with focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor management professionals, including local staffing, service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to manage and reduce food, beverage and labor expenses Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the effective application and execution of critical internal policies and procedures to standardize restaurant offering across markets Meet and exceed customer satisfaction benchmarks while tracking progress versus established branch and corporate guidelines Identify and utilize talent among team members with focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor operations

Professional Duties & Responsibilities Managed all aspects of branch location including personnel and daily operations Oversaw employee hiring, training, performance reviews, compensation, and termination Interfaced with business, insurance, and investment partners to provide holistic client service Analyzed local, niche, and national markets to identify potential sales opportunities for clients Generated significant revenue through successful leveraging of bank products and services Built long - term relationships with key industry contacts to expand company reach and sales Conducted Management Self Assessments, audits, and compliance activities Monitored adherence to legal and corporate procedures protecting company and client assets Resolved escalated customer service issues promptly, professionally, and effectively Implemented measures to significantly increase operational efficacy and efficiency Identified and developed high potential employees increasing their value to the company Designed and implemented employee recognition program elevating corporate morale Performed teller services including cash handling and bank vault oversight Tracked sales referrals guaranteeing observance of proper procedures and policies Reviewed ledgers, branch audit logs, and closeout, balance, and M&D reports Provided excellent customer service resulting in client satisfaction and repeat business

• Enhanced systems and database performance through tuning of systems and databases • Installed and configured Veritas Net Backup, VCS, VxVM, VxFS in heterogeneous environment • Architected roll out of Solaris systems for development, testing, and production environments using customized Jumpstar • Devised and implemented the design and architecture for new Internet infrastructure environment, which included firewalls, caching proxy servers (including audio / video streaming technologies), directory / LDAP servers, DNS Bind servers, intrusion detection systems (ISS), Web content filters • Developed shell scripts for Bourne shell, Korn shell, C Shell, Bash, AWK, PL / SQL and PERL • Installed, configured, and provided support for Checkpoint (4.0 / 4.1 / NG) firewalls running on Sun Solaris Netra T1's (Management Stations) and Nokia IP440 / 530/650 platforms (IPSO 3.3 / 3.4) • Assisted in design and configuration of SNMP monitoring infrastructure using HP Open view and Cisco Secure • Worked with the software development groups to resolve application issues and daily job stream activities, involving applications for both the Institutional and Individual Investment Management groups • Complete job stream automation for various applications using Perl and shell scripting

Account Representative — Duties & Responsibilities Serve in the US Navy in a variety of leadership positions including recruitment, personnel management, and health services Train and direct personnel ensuring they understand the mission and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Responsible for enlisted and officer recruitment ensuring adequate numbers and excellence in personnel Direct recruitment marketing, applicant interviews and screening, and community presentations Oversee daily office operations ensuring effective, efficient, and professional procedures Manage personnel services including career counseling, human resources, issue resolution, and morale Administer officer reimbursements, leave records, audits, discharges, and information databases Oversee special projects such as volunteer opportunities, deployments, community relations, and academic recommendations Design and implement staff development and recognition programs resulting in enhanced team skill sets and dedication Author and present well researched and written military correspondence, presentations, and other documents Responsible for confidential personnel information, recordkeeping, staff travel and logistics, and information technology Provide skilled dental services including radiology, emergency medical care, and chair - side assisting Oversee operative and oral diagnostic procedures, equipment sterilization, and patient information Develop proficiencies in music theory, arrangements, performances, and training of junior musicians Build and strengthen professional relationships with superiors, peers, and community leaders Consistently broaden skill set through supplementary education in management, finance, and social services Represent the United States Navy with poise, integrity, and positivity

Professional Experience ABC Debt Relief (City, ST) 12/2006 — 11/2011 Client Service Manager • Responsible for overseeing daily operations of a 35 Account Manager call center ensuring effective operations • Recruit and train new sales and customer service employees in industry best practices and company policies • Strictly enforce compliance with all applicable laws, industry regulations, and corporate protocols • Provide exceptional customer service and professional guidance in the area of debt management, credit, and bankruptcy • Maintain detailed monthly reports for management concerning budgets, monthly projections, and quarterly goals • Responsible for performance appraisals, deficiency warnings, and conflict resolution for employees • Review and manage all BBB and Attorney General complaints determining appropriate next steps • Monitor department productivity with inbound and outbound calls providing feedback to team leads and supervisors • Author and lead presentations at meetings for clients, employees, and senior management • Train team leads and supervisors in laws governing credit reporting and debt settlement such as (FDCPA) Fair Debt Collections Practices Act and the (FCRA) Fair Credit Reporting Act and (FTC) Federal Trade Commission regulations • Set and strictly enforce budget for the payroll of both salaried and hourly employees • Responsible for final approvals for payment refunds issued to the client • Assist with Debt Tracker and the Debt Manager and negotiate with creditors to reduce client

FEDERATED FINANCIAL Bridgeton, MO Executive Collections Manager (January 2003 to January 2006) • Drove a team up to 13 account representatives to properly assist various customer needs while ensuring their individual monthly goals were exceeded by a minimum of 3 % through extensive training and development • Monitored daily attendance and productivity of account representatives to ensure quantity and quality of work was met • Consistently surpassed performance and coaching goals set by upper management • Handled and responded to all escalated customer inquiries in a prompt, professional and courteous manner in compliance with all of Federated policies and procedures • Created multiple monthly team incentive programs based on goals set by division directors • Managed 3 assistant team leads

Defense Threat Reduction Agency (Ft. Belvoir, VA) 01/2010 — 07/2011 Insert Title • Provide daily management of assigned projects for medical countermeasure development (antibacterial) • Responsible for project costs, schedule, performance, risk assessment, and contract deliverables • Brief antibacterial projects at multiple program management reviews • Contribute to RFIs / RFPs to address gaps in medical countermeasure development • Chair review panels for broad agency announcements and evaluate project proposals • Assist in the development of a cost model for small molecule S&T development for medical countermeasures • Conduct site visits, in - process reviews, Post-Award Conferences, and Kick - Off Meetings with performers • Participant in source selection board activities for TMT

During these processes, I provide management with constant feedback to ensure successful performance of agent, and queue management on a daily basis.