Advised sales force regarding all aspects of printing and filing requirements., 1998 - 2004 RCI GROUP, INC., New York, NY, Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff
consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated
daily with plant and operations managers on all production
schedules., • Purchased all supplies required to meet project specifications., • Monitored press room personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., • Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 000.
Professional Experience Achievement Rehabilitation of Broward (Sunrise, FL) 09/2008 — 06/2011 Youth Links Program Instructor / Transition Specialist • Facilitated two classes
consisting of 16 students from grades 9 - 12 of varying learning styles and abilities • Developed and implemented employability, socialization, and
daily living skills training • Provided on the job training to students and new staff members •
Scheduled and coordinated meetings, interviews, appointments, events, and other activities • Responsible for corporate communications including mail, phones, and email