Recommended best practices in the business units requiring remediation resulting in measurable
decrease customer complaints.
Or did
you decrease the customer complaints after fixing a bug in a program?
We are able to
decrease customer complaints and improve the perceived quality of the site.
•
Decreased customer complaints by 15 % over the previous year by spearheading a new companywide SOP for the handling of merchandise returns.
Not exact matches
Implemented a new
customer care policy and training resulting in a 15 %
decrease in
customer complaints and a 10 % increase in satisfaction.
Managed to effectively satisfy clients» requests in a timely manner, contributing to the
decrease in
customer's
complaints by 27 %
Decreased standard costs of responsible products by 20 % while increasing product reliability resulting in a 75 % reduction in
customer complaints
KEY ACHIEVEMENTS • Increased the company's client base by 52 % through effective marketing, sales and after sales services • Introduced a novel
complaint handling system, that guarantees 95 % success in satisfying disgruntled
customers •
Decreased product delivery costs by 55 % by suggesting procurement from a local supplier • Retained a corporate account (the representative of which had decided to switch to a cheaper brand) by providing the company with a bulk discount
Event Assistant • Timely collected, maintained and delivered event and equipment materials which resulted in a
decrease in
customer complaints from 20 to less than five
complaints per month.
KEY ACHIEVEMENTS • Increased client base by a staggering 62 % within 2 years, by employing exceptional
customer services skills • Developed a risk identification strategy which
decreased client dissatisfaction through implementation of customized client programs • Trained 3 groups of client services representatives in taking the consultative approach to clients» problems, with a view to retaining them • Developed and implemented a series of
complaint and feedback procedures that provided complete insight into the client — services equation
• Retained a corporate
customer who had been wronged by a service attendant, by providing him with extensive services, and convincing him not to switch services •
Decreased the convenience store costs by 50 % by suggesting bringing onboard an inexpensive supplier • Handled
customer complaints with a view to resolving them in an efficient and satisfactory manner • Kept a watch on the surrounding areas to ensure that any signs of threat were understood and dealt with immediately • Maintained effective liaison with vendors and suppliers to ensure timely and accurate delivery of gas supply and convenience store merchandise
• Reviewed point of sale transactions and brought the same in compliance with the store's policy during first month of work • Managed cashier shifts intelligently to ensure presence of at least two cashiers on the tills at all times, leading to considerable
decrease in
customer's
complaints regarding lack of staff on counters • Implemented effective loss prevention techniques which saved $ 50000 per year
• Motivated
customer service personnel, resulting 50 %
decrease in
complaints.
Instead of writing «
Customer Service,» go for something like this: «Decreased complaints by 15 % through efficient customer service
Customer Service,» go for something like this: «
Decreased complaints by 15 % through efficient
customer service
customer service.»
Decreased installed sales expenses and
customer complaints and increased installed sales
customer focus scores.