This stage represents the final effect of the event on the clinician, who may leave the clinical profession altogether, stay in her previous role but never function
at her previous
performance level, or thrive by taking lessons learned and
working to ensure that deficits in the process led to the outcome are addressed in effort to
decrease the likelihood that such an event will occur.
PA Reps for staff development and growth opportunities * Plan, assign, and direct
work, appraise
performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of
performance reviews * Deliver
performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over
performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center
performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through
work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level of consistency while
working with team members * Ability to recognize the needs of the staff, heighten morale, and
decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills
at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.