We take the same approach when our small business
customers face difficulties: we do not permit
delinquent or over-burdened borrowers to roll - over into a new
loan, and we do not offer
loan products built around late fees and penalties.
In fact, most of the complaints include mistakes in the
customer's transactions in car mortgages, credit card
loans, and approved bank sales for foreclosures, paid - off automobile
loans that were mistakenly recorded as repossessed and paid - off credit cards that were reported as
delinquent.