Those who wish
to apply should have an idea that bridges the
access -
to - justice gap in the U.S.; utilizes technology
to deal with a vital
legal need; designs or builds a more effective way of
delivering legal services; provides the public with easier
access to legal information; reduces the backlog of cases in various courts throughout the country; creates tools that allow lawyers
to better represent their clients; or helps pro se litigants represent themselves more effectively.
Passports and Consular Officer — Customer Service Duties & Responsibilities
Deliver on - site support
to all departments and coordinate all daily business efforts through effective collaboration and communication with team members while providing and ensuring a high - quality customer service experience Track, file, and view important documents, applications,
information and records on a daily basis, organizing and maintaining sensitive files in an efficient and organized manner Develop and employ a working knowledge of related procedures, regulations and
legal applications with respect
to the administration of organizational services Act as a liaison between all interested parties
to ensure effective
information flow, exceptional customer service, efficient operations administration and timely issue resolution Prepare various materials as well as manage all data and
information with the utilization of various software applications, including word processing, database and spreadsheet programs Collaborate in the execution of various operational aspects, including statistics management,
information exports and backups, and regular records updates Support various reception functions, including acting as first point of contact
to guests as well as ensuring the placement of accurate and up -
to - date
information related
to services and fees throughout reception area Address and resolve client queries and issues in a timely manner, researching all topics thoroughly for complete solutions Provide translation and interpretation services as needed
to on - site and Australia - based staff in relation
to complex consular matters, including official meetings and functions Maintain security of and
access to sensitive
information, systems and other data Provide phone coverage as needed as well as manage various forms of critical correspondence Assist mid - and senior - level management with various other duties as assigned
to facilitate efficient administrative and business operations