• Assisted the clerk in completing documentation for case filing • Carried out research requests • Typed notices as per instructions • Calculated and communicated statutory allowed fees as per specific action requests • Worked with accounts personnel to
deliver daily deposit forms, resolve discrepancies and maintain relevant statistical data
JPMorgan Chase (Chicago, IL) 2007 — 2010 Branch Manager • Managed all aspects of JPMorgan Chase branch including
daily operations and personnel • Responsible for $ 40 million in
deposits, $ 20 million in loans, and $ 50 billion in accounts • Consistently exceeded quarterly acquisition goals through effective product positioning • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient operations • Investigated issue escalation, fraud, theft, forgery, and identity theft claims as needed •
Delivered excellent customer service ensuring client satisfaction and repeat business