• Expert in phlebotomy and specimen analysis • Familiar with clinical laboratory settings and associated protocols • Well - versed in phlebotomy related clerical duties •
Demonstrated ability to troubleshoot sample analysis result discrepancies • Committed to adhere to
quality assurance policies and practices
Quality Assurance Specialist — Home Healthcare Corporation, Serenada, Texas — September 2007 - October 2010 • Reviewed inbound and outbound calls for violations in company policy or credit and collection laws • Logged quality assurance scores in Excel • Communicated results and concerns to proper management through thorough reports • Created and distributed weekly employee evaluations identifying demonstrated strengths and weaknesses • Conducted customer follow - up calls to address poor scores and resolve concerns or complaints • Generated quarterly excel reports for management
Quality Assurance Specialist — Home Healthcare Corporation, Serenada, Texas — September 2007 - October 2010 • Reviewed inbound and outbound calls for violations in company
policy or credit and collection laws • Logged
quality assurance scores in Excel • Communicated results and concerns to proper management through thorough reports • Created and distributed weekly employee evaluations identifying demonstrated strengths and weaknesses • Conducted customer follow - up calls to address poor scores and resolve concerns or complaints • Generated quarterly excel reports for management
quality assurance scores in Excel • Communicated results and concerns to proper management through thorough reports • Created and distributed weekly employee evaluations identifying
demonstrated strengths and weaknesses • Conducted customer follow - up calls to address poor scores and resolve concerns or complaints • Generated quarterly excel reports for management review