Adopting a system of regular and open communication with
customers, dealers, employees and the public, starting with a
designated service line and website, as well as a letter to each affected
customer.
Job Responsibilities (but not limited to): * Serve
customers by developing a rapport, building
customer confidence, providing accurate information, and promoting product through point of sale * Provide
customers with highest level of
customer service expected for assigned department through professional, courteous and knowledgeable assistance to ensure individualized needs are met with respect to equipment, product, and / or merchandise questions * Complete sales transactions by accurately and efficiently ringing up
customer sales * Responsible for following all company standards in regards to paperwork, cash management and loss prevention * Ensure an enthusiastic and professional level of
customer service at all times * Remove all sensormatics and hangers from merchandise prior to placing items in bag (s) for
customers * Maintain a neat and organized work area by placing hangers, sensors, returned items, and paperwork in appropriate and
designated locations * Answer store phones courteously and professionally * Call for additional assistance if a
line develops to ensure proper guest satisfaction Qualifications: * 1 year of retail experience preferred, snow sports retail experience preferred * English fluency * Excellent communications skills both written and verbal * Self - motivated with the ability to multi-task * Ability to work a flexible schedule; stores are open 7 days a week and hours vary depending upon location, season, and type of store * Familiarity with retail POS systems preferred Rental Technicians - Rental Technicians are responsible for generating sales through world - class guest
service through assisting
customers with rental equipment.
As a way to say thank you and to provide a greater level of
customer service and connection, we developed the Wow Group program, which provides a number of
services, including a
designated toll - free 24 - hour
line, a single dedicated
customer service team member, exclusive webinar opportunities with the Clothier family, yearly portfolio analysis and preferred status in several other areas within the company.