Sentences with phrase «desk ticketing systems»

Active Directory Worked with several help desk ticketing systems and assigned appropriate tickets to get problems resolved quickly Administered...

* Experience with working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets).

The LMS Administrator will manage Fords Learning Management System working from Ford Motor Companys... CMS, DMS, help desk ticketing systems, etc).

Not exact matches

If a high volume of complex questions is constantly bombarding your email, help desk or ticketing system, buyers will be less likely to go through with the sale.

While the speaker ratcheted up the rhetoric Saturday, she did not say how she and the council would implement a system that would replace low - level arrests with desk - appearance tickets, especially given the NYPD's and mayor's reluctance.

Another service schools should look out for is a support desk available for staff to call, preferably with extended opening hours and an online ticket reporting system to trace progress with reported faults.

The district also added new procedures, including a help desk and ticketing system that gave teachers confidence to use technology in the classroom.

Together Northeastern leadership and Questeq realigned the district's technology workforce and added new procedures, including a help desk and ticketing system that gave teachers confidence to use technology in classrooms.

Web based service desk software with help desk support, ticketing system, asset management and knowledge base.

Performs diagnostics and troubleshooting of system issues, documents help desk tickets / resolutions, and maintains equipment inventory lists.

Help Desk Support, January 2002 - May 2005, Nero Systems Corporation, Jacksonville FL Managed Help Desk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service caDesk Support, January 2002 - May 2005, Nero Systems Corporation, Jacksonville FL Managed Help Desk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service caDesk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service cadesk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service calls.

Performed diagnostics and troubleshooting of system issues, documented help desk tickets / resolutions, and maintained equipment inventory lists.

Maintained the help desk ticket tracking and accountability system by way of BMC Remedy (Incident Management) while ensuring asset management accountability via BMC Remedy Asset Management module.

Conducted diagnostics and troubleshoot system issues, documented help desk tickets / resolutions, and updated inventory lists.

Directed the operations and maintenance including help desk support for the agency utilizing a waterfall approach for three annual major system releases and a ticket - based support system according to agency service - level agreements.

Performed diagnostics and troubleshooting of system issues, document help desk tickets and resolutions.

Provided best - in - class over the phone service and support for client's issues with lab reporting systems that included TOROL, SCAN, CC Link, e-Maxx, Fission, and Autodial Printers Provided detailed training Help Desk staff on all new products, and tracking of all open tickets and incidents that ensured ticket MTTR.

Six years of experience in an IT support role with Madison Manufacturing, documenting / resolving help desk tickets, installing / repairing / upgrading equipment and peripherals, and creating mailboxes and accounts while ensuring optimal system functionality and minimizing downtime.

SELECTED ACCOMPLISHMENTS • Attained the Help Desk Manager position from IT Support Technician within 6 years • Conducted workshops and training sessions on compliance with applicable Corporate and Divisional Policies • Placed an interactive ticketing system that lets customers keep in track with the status of their complaint in an online environment

IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guidelines

• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vsystem inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vsystem collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vSystem versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors

Resolved level 2 & 3 service calls via Service Now help - desk Track IT ticketing system and Web Helpdesk.

Primary Responsibilities: Cisco VoIP Environment, Network Monitoring, Help Desk Ticketing and General Systems Management.