Sentences with phrase «desktop support issues»

Assisted with the front desk including answering the phone for network and desktop support issues.

Increased responsiveness to desktop support issues and kept access interruptions to the minimum.

IBM — Beaverton, OR Dec 2012 — Present Desktop Support Technician • Effectively perform troubleshooting and system upgrade tasks • Replace parts and perform computer repairs on office as well as remote locations • Configure and install new Microsoft and Macintosh systems • Troubleshoot and resolve desktop support issues • Maintain the up to date operating procedures inside the IT department

Not exact matches

GEO was faced with supporting multiple schools and server farms, growing storage needs with expensive cooling requirements, and dealing with the issue of desktop backups becoming more difficult and expensive every year.

If I'm not mistaken, font embedding issues in ID - spawned ebooks have more to do with ID's font obfuscation algorithm than the font - rendering support in the devices or apps (including Kindle desktop apps).

«Instead, these issues are associated with the firmware managing the embedded security control processor in some of our products (AMD Secure Processor) and the chipset used in some socket AM4 and socket TR4 desktop platforms supporting AMD processors.»

To obtain a desktop support technician position and apply my technical skills in providing a single point of contact for end users to resolve issues related to PC hardware and equipment.

Customer service oriented — Good communication skills used to support various technical issues and desktop operation queries.

Provide desktop support including creating images specific to client requirements and deal with issues pertaining to hardware and applications

Resumes in this field showcase such responsibilities as troubleshooting hardware issues, submitting warranty claims on supported hardware, performing repairs on HP laptop and desktop computers, cleaning and prepping systems for imaging, and entering commands and observing system functions to verify correct operations and detect errors.

IT support technicians also referred to as desktop support technicians or computer support specialists, offer technical and maintenance assistance to users experiencing issues with their hardware and software systems.

Throughout my experience as an IT desktop, networking, and programming professional, I have successfully provided strong support and guidance to the Evergreen Electric Supply and R&R Solutions while implementing efficient and innovative technology solutions to the complex issues facing those end users and employers.

Supported internal employees and end user customers through the use of help desk software with system and support issues in regards to desktops, laptops, servers and networking questions.

Design and integrate corporate networks, including wired and wireless networks, firewalls, email, storage, and remote access solutions PC Support Specialist 4/1/2010 — 5/1/2012 United Bank of Boston — Boston, MA Took daily calls and provided deskside support to end - users, and diagnose technical issues for hardware, including desktop and laptop, mobile phones, iPads, printers, Cisco IP phones, and software applicSupport Specialist 4/1/2010 — 5/1/2012 United Bank of Boston — Boston, MA Took daily calls and provided deskside support to end - users, and diagnose technical issues for hardware, including desktop and laptop, mobile phones, iPads, printers, Cisco IP phones, and software applicsupport to end - users, and diagnose technical issues for hardware, including desktop and laptop, mobile phones, iPads, printers, Cisco IP phones, and software applications.

May 2006 — Feb 2010 Preferred Systems Solutions — Springfield, VA Network Technician • Assisted clients with technical issues, troubleshooting, installation and configuration • Installed, changed and removed hardware in various desktop and service hub configurations • Interacted with users in to support software and hardware transitions

• Preparing, supporting, and maintaining desktop and laptop hardware and software running Windows and Mac • Providing ticket and event support with desktop software, user accounts, network, and peripheral issues • Configuring new user workstation equipment set (PC, desktop image, peripherals, software and user accounts) • Installing and troubleshooting LAN, WAN, servers and backup facilities • Detecting and removing viruses and malware

A desktop support technician is responsible for helping the employees of the organization by providing technical support in case the employees face any issues with their workstation computers, application software or any computer peripherals.

IT Support Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guiSupport Engineer — Ellis Memorial Hospital — Sacramento, CA — February 2015 - present • Provide desktop support for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guisupport for more than 300 doctors, nurses, and hospital technicians • Maintain and troubleshoot network of 500 computer and mobile devices • Create internal documentation for software / Cloud - based application use • Cable new hospital wing and integrate into larger network, migrating user accounts from previous systemComputer Support Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guiSupport Specialist — LearningTech — Austin, TX — January 2013 - June 2015 • Set up new user accounts on the content management system, email exchange server, and trouble ticket system • Provided in - person and remote support to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guisupport to more than 50 customers • Ran help desk and resolved issues with guaranteed response time of 24 - 36 hours • Set user permissions following company security guidelines

Executed trouble tickets and performed desktop support to on - site users, for resolution of PC related issues.

• Providing friendly, well - mannered, and high - quality support for desktop hardware, software, network, installation, application and printer issues to users • Evaluating problems, offering solutions to issues and providing support to both local and remote clients • Maintaining the ticket tracking software and recording of all call resolutions • Providing network, LAN, WAN and infrastructure assistance when needed • Giving training to clients when required

Troubleshooting from basic education of the client in use, to replacement of parts, to networking issues; all using remote desktop support of merchants POS units.

Supported the company's internal I.T. technician regarding employees» desktop, printing, and networking issues.

Support of remote end - users who have issues with their desktop computers, laptop computers, printers, projectors, and cell

Provided support using phone, in person, e-mail and remote desktop for all internal user community regarding all hardware / software solutions or issues.

Provided onsite and remote access support for clients and provided user access setup, data and internet security configurations, and any desktop issues were easily resolved.

2001 to 2003: Help Desk Team Lead — PSAV, Schaumburg, IL Led 10 - person Help Desk team that supported more than 1,000 remotes users for all desktop hardware and software systems, and reported networking issues.

Led team of 5 support technicians for Network, and provided superior desktop issues resolutions.

Professional Experience Vision Appraisal Technology (Northborough, MA) 03/2004 — Present Information Technology Analyst -LRB-[Insert Dates in Role]-RRB- • Provide network, desktop, printer, hardware, software, printing, peripherals devices, and application support to front - end users within a data center environment, assisting remote users with network / VPN connectivity issues • Execute various active directory tasks including both adding and deleting users and groups as well as setting up shared areas for controlled data access • Verify the successful back - up of servers as well as the deployment of anti-viral applications and system updates • Perform Oracle DBA tasks, including software installations, patching, backups, and upgrades, while creating Oracle production and cloning environments for testing and software development • Aid in the upgrade, migration, and management of servers, while participating heavily in any infrastructure changes • Maintain hardware asset control inventory as well as provide FTP, website, and intranet administration • Create standard desktop images to decrease software application re-installation time and develop documentation for both installation and back - up procedures • Deploy new desktop and laptop devices to end - users with enterprise applications accommodating specific user job functions

Professional Experience Broadcasting Board of Governors (Washington, DC) 09/2009 — 11/2011 IT Specialist (07/2010 — 11/2011) • Maintained TrackIt Help Desk Management System records keeping senior leadership informed of critical situations • Provided front line phone support for computer software and hardware end users • Assisted in the relocation of all types of end user computer equipment as directed • Installed hardware, peripheral components, and software on user desktop computers • Configured desktops for users including capturing network printers and configuring email clients • Troubleshot a wide variety of personal computer software and hardware issues in a timely and effective manner • Configured client email on agency Blackberry and iPhones • Ensured prompt, efficient and satisfactory response to all clients • Utilized proficiencies in 3 languages to communicate with clients of diverse, multicultural backgrounds

Network Administrator — Duties & Responsibilities Install, update, and troubleshoot comptroller squadron mission critical applications CRIS, DMO, DTS, PIPS, and e-Finance Install Air Force Standard Desktop Configuration image after updating it with comptroller applications, printers, and 3rd party applications in support of the squadron, customers and the mission Create computer and user accounts, reset passwords, and maintain account permissions in Active Directory Configure and troubleshoot Windows 7, Windows Vista operating systems, and Outlook 2007 on all desktops and laptops Install, configure, and troubleshoot all network printers, scanners, and digital senders Work with the local COMM's and Enterprise Service Desk to resolve any network issues Move users profile and data to new physical locations or replacement desktops as requested Build, configure, and deploy new servers, laptops, and desktops installing hardware and operating systems Install, configure and troubleshoot routers, switches, Wi - Fi and wireless print servers in Local Area Networks Monitor and troubleshoot LAN, T1 circuits, Cisco firewall, router, computers, printer's switches, and backup server Provide exceptional and timely customer service Represent company brand with poise, integrity, and positivity

Orlando, FL — March 2, 2016 — Today, nearly half of the Realtors ® in U.S. and Canada — some 500,000 real estate professionals — now have access to Tech Helpline, a service owned by the Florida Realtors ® that provides technical support services for a wide range of software and hardware, from smartphones and tablets to desktops, laptops, email problems, virus issues and more.