Sentences with phrase «desktop support teams»

SUMMARY: Senior Technical Director with experience implementing and managing Service Desks, Data Centers, Infrastructure, Telecommunications and desktop support teams.

Recruited to manage all associates that provided customer service, including internal helpdesk, external help desk and second level desktop support teams.

Not exact matches

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Essential Job Functions - eLearning • Produce dynamic, technology - enabled learning in eLearning, mobile and virtual delivery formats • Act in coordination with L&D consultants, business leaders and other managers and staff to identify eLearning needs, then match them with innovative self - paced and blended learning design solutions • Curate the best eLearning content to match requirements set by L&D learning consultants • Consult with members of the L&D Team and business leaders to deliver high - quality eLearning experiences that are instructionally sound, creative, visual and engaging through consultative design • Create and maintain tools for helping L&D team and business leaders to implement e-learning design projects in a consistent way • Stay up - to - date on eLearning techniques, gaming technology and e-learning technology in order to curate and develop innovative «PlayStation quality» learning experiences for employees • Effectively outsource eLearning development, when needed, or use multiple development tools to design, create and deliver in - house developed, self - paced (or blended) eLearning content (using tools like Articulate, Storyline, Captivate, Brainshark, etc.) • Ensure learning content adheres to specifications for mobile, virtual and desktop learning as well as brand guidelines and industry best practices, where appropriate • Work with learning consultants, instructional designers and business leaders where appropriate to create user instructions, FAQs, and other documentation that support effective use of the Team and business leaders to deliver high - quality eLearning experiences that are instructionally sound, creative, visual and engaging through consultative design • Create and maintain tools for helping L&D team and business leaders to implement e-learning design projects in a consistent way • Stay up - to - date on eLearning techniques, gaming technology and e-learning technology in order to curate and develop innovative «PlayStation quality» learning experiences for employees • Effectively outsource eLearning development, when needed, or use multiple development tools to design, create and deliver in - house developed, self - paced (or blended) eLearning content (using tools like Articulate, Storyline, Captivate, Brainshark, etc.) • Ensure learning content adheres to specifications for mobile, virtual and desktop learning as well as brand guidelines and industry best practices, where appropriate • Work with learning consultants, instructional designers and business leaders where appropriate to create user instructions, FAQs, and other documentation that support effective use of the team and business leaders to implement e-learning design projects in a consistent way • Stay up - to - date on eLearning techniques, gaming technology and e-learning technology in order to curate and develop innovative «PlayStation quality» learning experiences for employees • Effectively outsource eLearning development, when needed, or use multiple development tools to design, create and deliver in - house developed, self - paced (or blended) eLearning content (using tools like Articulate, Storyline, Captivate, Brainshark, etc.) • Ensure learning content adheres to specifications for mobile, virtual and desktop learning as well as brand guidelines and industry best practices, where appropriate • Work with learning consultants, instructional designers and business leaders where appropriate to create user instructions, FAQs, and other documentation that support effective use of the LMS.

There is also no information about what Google plans to stream: Will the company simply offer Android games, or team up with Steam to provide a service that supports high - quality desktop - class games?

Hired and managed team of ten desktop support technicians across four locations in the US and Europe

• Supervised a team of eight information technology specialists providing systems administration and desktop / server service and support for the U.S. Army.

Provided basic desktop support for my team, to increase department efficiency by limiting downtime resulting from applications failures, and costly time spent with IT support

Managed enterprise email, collaboration, application and Blackberry messaging services for over 1000 users and assisted other team members in providing on site desktop support for clients.

Many people don't think of desktop support as a standout role in a business organization; they relegate the function to the background and only remember the support team when something breaks.

Highlights Flexible and adaptable Adept at task delegation Coachable team player Superior communication skills Knowledgeable in database administration Proficient in Operating Systems Proficient in LAN and networking connectivity Network and server conflict and resolution skills Proficient in software and desktop support Masterful in UNIX Administration Experience Melibility Tech — San Francisco, CA 3/8/2016 — Current Tech Support Represesupport Masterful in UNIX Administration Experience Melibility Tech — San Francisco, CA 3/8/2016 — Current Tech Support RepreseSupport Representative

Supervise a team of 125 staff members comprised of desktop and network support, telecommunications, security engineers and programmers

Led team (coach, hire, terminate, administer performance review and activity) of 15 IT remote desktop / voice team providing onsite support for 134 remote TXU employee sites located within the 360 miles radius between Dallas and Odessa, TX.

Here are some great sample desktop support resume phrases, «Attended Microsoft exchange server training and presented learnings to technical Help Desk team».

IT Specialist — 2010 U.S. Census Bureau 2009 — 2010 Provided temporary IT support during 2010 Census, and served as team leader providing server, desktop, file, print, Lotus Notes e-mail and application support to 150 onsite users and more than 200 users in the field at multiple geographic sites.

Keep open communications with business end - users, desktop support personnel, back - office provisioning team, IT Information Security, vendors and technology providers.

2001 to 2003: Help Desk Team Lead — PSAV, Schaumburg, IL Led 10 - person Help Desk team that supported more than 1,000 remotes users for all desktop hardware and software systems, and reported networking issTeam Lead — PSAV, Schaumburg, IL Led 10 - person Help Desk team that supported more than 1,000 remotes users for all desktop hardware and software systems, and reported networking issteam that supported more than 1,000 remotes users for all desktop hardware and software systems, and reported networking issues.

Led team of 5 support technicians for Network, and provided superior desktop issues resolutions.

CAREER SUMMARY: * Goal - oriented, team player and a collaborative IT professional with eighteen years of experience in maintaining, supporting, deploying desktop and laptops, installing and troubleshooting peripheral devices, including Hard drives, Dell and HP printers.

2nd and 3rd Level Desk Support • Provided 2nd and 3rd level client support for all North American workstations • Directed IT response and service for local imaging and workstation / domain relationships • Maintained 95 % resolution rate across wide range of desktop applications • Delivered 24 hour on - call support for 1,500 + Blackberry users • Oversaw user administration and license maintenance for Australia and South America • Assisted global infrastructure team with SMS project planning, testing, and Support • Provided 2nd and 3rd level client support for all North American workstations • Directed IT response and service for local imaging and workstation / domain relationships • Maintained 95 % resolution rate across wide range of desktop applications • Delivered 24 hour on - call support for 1,500 + Blackberry users • Oversaw user administration and license maintenance for Australia and South America • Assisted global infrastructure team with SMS project planning, testing, and support for all North American workstations • Directed IT response and service for local imaging and workstation / domain relationships • Maintained 95 % resolution rate across wide range of desktop applications • Delivered 24 hour on - call support for 1,500 + Blackberry users • Oversaw user administration and license maintenance for Australia and South America • Assisted global infrastructure team with SMS project planning, testing, and support for 1,500 + Blackberry users • Oversaw user administration and license maintenance for Australia and South America • Assisted global infrastructure team with SMS project planning, testing, and rollout

Information Technology Security Manager — Duties & Responsibilities Manage IT security, customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for customer contracts, technical support, and end - user training Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

General Consulting Corporation (Glen Gardner, NJ) 02/2000 — 08/2002 Technical Consultant (On Site with Lucent Technologies) • Assessed data quality and managed Q&A resolution for user sites • Responsible for desktop data remediation and help desk support • Researched and analyzed software updates presented by software manufacturers • Maintained web pages for technology team • Monitored production process

The candidate will be assigned to the Tier 2 Desktop Engineering team and serve as a Desktop Engineer focusing on supporting customer requests and will support requests for technology refresh (replacement and upgrade of current desktops or laptops).