Principles key to RTI implementation, identified by the National Center on RTI, include research - driven instruction practices and strategies, use of multiple - measures, both formal and informal data, to
determine the current skill level of students or groups of students.
Multiple measures are used to
determine the current skill level of a student or group of students, how students are responding to core curriculum and instruction, and how students are responding to interventions or additional challenges.
In order to effectively plan instruction, it's important to
determine students»
current level of knowledge and state of academic, social, and emotional
skills.
That's why Smarty Ants and Smarty Ants Español start with a quick placement test that begins at the student's
current grade
level, increases or decreases lesson difficulty according to student responses, and identifies each learner's initial
skill level to
determine individual starting points in the program.
The student's background knowledge and
current skill level are more important than their age / grade
level in
determining what they are ready to learn.
PA Reps for staff development and growth opportunities * Plan, assign, and direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent *
Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge of the Pharmacy Benefit Management and / or Health Insurance * Knowledge of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving
skills * Strong written and verbal communication
skills * Strong interpersonal
skills * Ability to effectively present information and respond to questions from groups of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the operation of the department * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high
level of consistency while working with team members * Ability to recognize the needs of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style of conflict resolution is best suited for a particular situation * Ability to
determine the needs of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding of company and client confidentiality * Excellent organizational
skills * Exemplary coaching / motivational
skills at both an individual and team
level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.