ACHIEVEMENTS IN RETAIL • Coached and
developed sales personnel — Increased output by 30 % • Evaluated the weaknesses of store — Improved client satisfaction by 50 % • Hired motivated workforce to provide exceptional customer service — Increased revenue by 20 % • Solved problems of stakeholders — Boosted efficiency by 40 % • Analyzed sales performance to assigned budget and ensured compliance
Not exact matches
Refined communicator, capable of
developing effective advertisements, writing and delivering
sales training curricula, and assessing customer and
personnel needs in order to close...
* Consistently recognized for effective store operations, customer relations,
personnel development, staff management and ability to
develop sales and marketing strategies, delivering profitable solutions...
Developed passenger comfort enhancement ideas in coordination with other airline
sales personnel.
Developed and maintained relationships with owners, managers, and key
personnel to
develop sales and marketing plans that increased excitement and
sales of the brand.
For example, the jobseeker
developed a training program, based on best practices, for those
sales personnel with low stats.
Their duties include recruiting
sales personnel, managing teams, training staff, setting
sales targets,
developing sales strategies, maintaining customer relationships, and implementing CRM systems.
By using well -
developed troubleshooting, analytical, problem solving and customer service skills, I have effectively solved technical issues for in - house departments, vendors, clients, outside
sales personnel and others in need of technical assistance.
I possess well -
developed personnel recruitment abilities, and am familiar with hiring, training, and putting together top notch teams able to optimize
sales and operational awareness, establish key vendor partnerships and implement procedural methodologies for new and improved business models.
Their role involves
developing fundraising strategies, attracting audiences, finding ways to increase ticket
sales, allocating budgets, training staff, preparing marketing materials, and coordinating production
personnel.
Additional responsibilities of the Lead Customer Service Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and
sales goals • Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed • Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Training and
developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center
personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies, procedures, products and services
• Proven ability to
develop, train and motivate
sales personnel to improve and achieve
sales goal.
I possess well -
developed personnel leadership abilities, and am familiar with hiring, training, and putting together top notch teams able to optimize
sales and operational awareness, establish customer - centric service and support initiatives, and implement procedural methodologies for new and improved business models.
Typical duties listed on a Furniture
Sales Manager resume example are networking with customers, identifying new prospects, shipping furniture, dealing returns and exchanges,
developing promotional offers, doing paperwork, training and guiding
personnel, and signing for employees» payroll.
• Worked with
sales management to
develop metrics used to monitor
sales personnel performance.
ACTIONS: To resolve the problems, I
developed a strategy to address
personnel and business issues, align the organization behind key business processes focused on the development of the business market, initiated a hiring and
sales training program, and...
Developed and executed
sales and marketing strategies while hiring and training
sales personnel.
Partnered with
sales, operations and training
personnel to identify and clarify their needs and
develop processes to get them the information needed for success.
Defines market segments, identifies new business ventures, crafts business plans,
develops sales strategy, conducts market analysis, manages remote
sales personnel, identifies customer requirements,
develops proposals / solution designs / briefings / presentations, tracks customer relations and generates
sales collateral.
-- Supports marketing initiatives by issuing timely policies that minimize risk — Assess mortality of individual life applicants using medical and non-medical records as well as financial information — Serves as an advocate for company growth and profit by extolling strategic business plans and
developing partnerships with local market
sales personnel
Developed sales collaterals and materials for regional and national
sales teams consisting of 24
personnel across 14 countries.
I pride myself in the ability to
develop strong business relationships with core retail players and can communicate all needs akin to business analysis and presentation to the store
personnel with one view in mind —
sales generation!
Foster relationships with store managers, store
personnel, and customers to achieve
sales goals and further
develop brand.
•
Develop meaningful relationships with existing and new customers • Facilitate
sales support to corporate offices by focusing on specific products •
Develop and implement business
sales strategies aimed at profitability • Hire and train
sales personnel and deploy them to regional offices •
Develop and strengthen relationships with customer service
personnel • Execute
sales expansion strategies • Build and maintain prospective accounts lists • Facilitate
sales and service support to different regions •
Develop and present business plans for approval from management
• Adept at handling and operating cash registers and POS • Efficient in cost reduction and
sales enhancement • Proven ability to supervise employees regarding daily tasks • Well versed in maintaining inventory • Remarkable customer service skills • Track record of recruiting and
developing new
personnel efficiently • Familiar with FTE staffing model
Sears, Roebuck & Co., City • FL 1990 — 1997
Sales Manager Developed and implemented strategic revenue growth initiatives that boosted profitability, customer satisfaction and retained top tier personnel within apparel department boasting more than $ 7MM in annual s
Sales Manager
Developed and implemented strategic revenue growth initiatives that boosted profitability, customer satisfaction and retained top tier
personnel within apparel department boasting more than $ 7MM in annual
salessales.
Responsible for
developing and maintaining business relationships and supervising and training
sales and administrative
personnel.
Developed and maintained mapping package of worldwide database system, and drove improved business processes for Business Development, Environment, Land, Operations, and
Sales / Marketing
personnel.
The role of an Education Recruitment Consultant includes: - Growing a a client portfolio through business development activities including
sales calls and client meetings -
Developing and maintaining a pool of quality teaching
personnel who are available for work on an interim / flexible basis - Sourcing, interviewing and matching new candidates that are suitable for your vacancies.
I help to plan, create,
develop and maintain store supply chain and
personnel operations with a company whose annual
sales volume exceeded approximately $ 60 billion...
As an Assistant Store Manager, you will provide the «built for you» service, effectively assists Store Manager in managing one or more retail store operations, assists in hiring and
developing retail store
personnel to maximize
sales potential and provide...
Developed managers and store
personnel in driving new business,
sales execution and all operational processes.
Advised
sales force regarding all aspects of printing and filing requirements., 1998 - 2004 RCI GROUP, INC., New York, NY, Customer Service Representative and Print Production Manager, 1996 - 1998 NEW YORK PRINTING AND PUBLISHING COMPANY, New York, NY, Lead Plant Foreman, • Supervised press room staff consisting of 27 union employees., • Negotiated aspects of collective bargaining agreements., • Coordinated daily with plant and operations managers on all production schedules., • Purchased all supplies required to meet project specifications., • Monitored press room
personnel to guarantee consistent maintenance of equipment., • Negotiated vendor and supplier contracts., •
Developed internal systems and policies to increase productivity, increase profitability, and decrease waste., 1994 - 1996 BOWNE OF NEW YORK, New York, NY, Senior Customer Service Representative, 1987 - 1994 MERRILL CORPORATION, New York, NY, CORPORATE PRINTING COMPANY (acquired by Merrill Corporation in 1993), Senior Customer Service Representative, 1984 - 1987 PANDICK TECHNOLOGIES, New York, NY, Facilities Management Analyst, • Wrote business plan for start - up company that was subsequently sold to Pitney Bowes for $ 100, 000, 000.
Key Highlights: •
Develop the appropriate environment for each client's
personnel to significantly excel at business expansion and
sales revenue increases.
PROFESSIONAL EXPERIENCE
Sales and Marketing Manager — Private Workout, LLC 2009 — Present Developed, implemented, and trained all personnel on go to market sales process and strategies that successfully increased new appointments by more than 5
Sales and Marketing Manager — Private Workout, LLC 2009 — Present
Developed, implemented, and trained all
personnel on go to market
sales process and strategies that successfully increased new appointments by more than 5
sales process and strategies that successfully increased new appointments by more than 500 %.
Assisted in writing and
developing telephone scripts, and provided strategic training to
sales personnel on phone delivery.
A challenging position drawing on strengths in
SALES, MARKETING and TRAINING to advance a proven track record for
developing new business, managing territories efficiently, and training
personnel to maximize performance.
relationship selling, managing as many as 15
sales reps and 1
sales manager,
sales training, coaching, and mentoring to all
sales representatives,
personnel decisions, growing current business,
developing new business, creating AR systems, analyzing
sales trends and data in an effort to increase
sales,
sales reporting, working directly with the technical staff to
develop strategies and procedures, and marketing.
Bunge Oils of North America (Seattle, WA) 2006 — 2007 Major Accounts Manager • Directed
sales, marketing, and customer service operations across sixteen US states •
Developed sales budgets, marketing strategy, and audience specific product presentations • Analyzed market trends, product performance, and company efficacy • Generated corporate partnerships and negotiated contracts resulting in increased revenue • Hired, trained, and reviewed
sales, marketing, and customer service
personnel
Zenum Technologies (City, ST) Date — Date Founder • Managed daily operations,
personnel, marketing, and
sales for technology company • Directed
sales and customer service representatives ensuring profitable operations • Created and implemented marketing and
sales strategies to expand company revenue •
Developed and executed product presentations for manufacturers, partners, and clients • Built strong relationships with distributors, marketing associates, and end users • Attended industry networking events to cultivate long - term relationships with potential business partners and clients resulting in substantial new business • Negotiated distributor contracts, product pricing, and product availability • Conducted technology forecasts to stay on the cutting edge of product development
Business Manager — Duties & Responsibilities Provide full service construction and contracting services including electrical, plumbing, masonry, roofing, etc.. Manage daily operations of home
sales, construction, and contracting businesses ensuring profitable operations Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee
sales, customer service, and construction site
personnel Set and strictly adhere to budgets and schedules Maintain compliance with all applicable zoning codes, laws, and safety protocols Oversee company finances ensuring profitable and fiscally responsible operations Consistently meet or exceed
sales goals through networking, in personal
sales, and other tactics Craft effective
sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings,
sales, activities reports, site visits, and other pertinent data Build and strengthen relationships with key clients, partners, and industry leaders Interact with support staff and company resources effectively to create the best consumer experience
Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Represent company brand with poise, integrity, and positivity
Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Responsible for accounts payable / receivable, budgets, and other accounting functions Support
sales, marketing, and customer service
personnel ensuring effective operations Perform product research, verify specifications, and author
sales / marketing proposals Manage product inventory, client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service
Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity
Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management
Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing
sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management
sales and marketing operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to
develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the manageme
develop, market, and improve products and services, generating increased revenue through improved close ratios with customer - focused and consultative
sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management
sales strategies Collaborate in all phases of strategic business planning with other senior - level management
personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize
sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management
sales talent among team members with focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install
sales, marketing and support personnel to aid in effective sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management
sales, marketing and support
personnel to aid in effective
sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management
sales, marketing and CRM operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns,
sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management
sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a focus on revenue generation and cost control
Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the manageme
Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors,
sales and support staff, and other members of the management
sales and support staff, and other members of the management team
Financial Services Specialist — Duties & Responsibilities Recruit, train, and direct customer service,
sales, and administrative
personnel ensuring profitable operations Study internal literature to become an expert on products and services
Develop and manage varied financial portfolios for more than fifty clients Generate record sales of financial products through cold calling, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Build and strengthen relationships with small business clients through effective client service Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources department through benefit administration and performance evaluations Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and pos
Develop and manage varied financial portfolios for more than fifty clients Generate record
sales of financial products through cold calling, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to
sales results Conduct research on prospective leads and existing clients to assist in
developing sales strategies Craft effective
sales presentations and proposals, tailoring them to clients based on their specific needs and styles Build and strengthen relationships with small business clients through effective client service Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings,
sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources department through benefit administration and performance evaluations Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and
develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and pos
develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity
Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Facilitated working relationships with co-tenants and building management.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Organized files,
developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Managed the day - to - day calendar for the company's senior director.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated meetings with other department managers and served as main liaison between
sales and field staff.Scheduled and confirmed appointments for entire management team.Provided support for CEO and
sales team in managing operation work flow.Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Developed more efficient filing systems and customer database protocols.Qualified competitive subcontractor bids prior to execution of contracts.Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Accurately provided status information on project progress to the project management.Monitored the safety of all construction activities, making on - site
personnel safety the top priority.Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.Increased the employee base by 50 % to meet changing staffing needs.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed
personnel, training and labor relations activities.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work - related problems.
Customer Service Specialist — Duties & Responsibilities Provide customer service across a variety of industries including insurance, tourism, marketing, and retail Train new team members ensuring they understand the brand and adhere to company policies and procedures Oversee customer service
personnel resulting in efficient and effective operations Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services
Develop and strengthen relationships with outside vendors, partners, and community leaders Provide exceptional in - person, telephone, and internet customer service resulting in client satisfaction Encourage high customer retention by maintaining friendly, supportive contact with existing clients Collaborate with junior team members to create the best consumer experience possible Handle telephone and internet
sales, exchanges, cancellations, and refunds in a timely and professional manner Responsible for accounts receivable, accounts payable, payroll, and company budgets Strictly adhere to all department budgets and project timelines Provide data entry, billing, and client account maintenance services at 60 to 65 words per minute (wpm) Manage corporate correspondence and reception duties including telephone and in - person service
Professional Duties & Responsibilities Managed all aspects of branch location including
personnel and daily operations Oversaw employee hiring, training, performance reviews, compensation, and termination Interfaced with business, insurance, and investment partners to provide holistic client service Analyzed local, niche, and national markets to identify potential
sales opportunities for clients Generated significant revenue through successful leveraging of bank products and services Built long - term relationships with key industry contacts to expand company reach and
sales Conducted Management Self Assessments, audits, and compliance activities Monitored adherence to legal and corporate procedures protecting company and client assets Resolved escalated customer service issues promptly, professionally, and effectively Implemented measures to significantly increase operational efficacy and efficiency Identified and
developed high potential employees increasing their value to the company Designed and implemented employee recognition program elevating corporate morale Performed teller services including cash handling and bank vault oversight Tracked
sales referrals guaranteeing observance of proper procedures and policies Reviewed ledgers, branch audit logs, and closeout, balance, and M&D reports Provided excellent customer service resulting in client satisfaction and repeat business
Professional Duties & Responsibilities Directed all daily operations, customer service,
personnel, and finances for multiple hotels and resorts Designed and implemented marketing and
sales campaigns resulting in increased business Planned and executed successful community events which enhanced brand awareness Responsible for multimillion dollar inventory, facility, and professional food preparation equipment Recruited, trained, and oversaw customer service
personnel, kitchen staff, and cleaning crews Set company budgets, maintained profit / loss statements, and ensured overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiated contracts and agreements with suppliers securing quality products at low prices Performed site inspection tours as well as potential client tours Built and maintained highly profitable corporate accounts Ensured compliance with all applicable health and safety regulations Created employee development programs building staff skill sets and value Utilized employee recognition tactics to build morale and company loyalty Crafted an atmosphere of respect, professionalism, and dedication to excellence
Developed a loyal client base through excellent customer service and a quality guest experience Built and strengthened relationships with clients, staff, and community leaders Performed administrative duties such as data entry, filing, faxing, and phones as needed
Property Management — Duties & Responsibilities Coordinate regular maintenance and repairs as well as emergency resolution through the efficient management of maintenance team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets
Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational eff
Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in effective customer service, maintenance, and general property operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through effective service and timely issue resolution Identify and
develop talent among hired staff and property personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational eff
develop talent among hired staff and property
personnel, utilizing focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors,
sales personnel, support staff, and senior management to facilitate information flow and drive operational efficiency
Business Manager — Duties & Responsibilities Recruit, train, and direct customer service,
sales, and administrative
personnel ensuring profitable operations Study internal literature to become an expert on products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Build and strengthen relationships with key clients, industry figures, and community leaders Maintain comprehensive records detailing pricings,
sales, activities reports, and other pertinent data Negotiate contracts and agreements with vendors, distributors, and partners Support human resources department through benefit administration and performance evaluations Set and strictly adhere to company budgets and project timelines Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Implement training and development programs to reinforce branding and
develop team skillsets Design and execute employee recognition program to boost morale and individual efficacy Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity Consistently promoted and awarded for excellence in management,
sales, and customer service