Her investigation included interviews with Gabe Miller, then - CEO and general counsel
of J&M; James Peters, LegalZoom's vice president
of new market initiatives; Crispin Passmore, executive director
of the U.K.'s Solicitors Regulation Authority; Alex Roy, then - head
of development and research for the U.K. Legal Services Board; and numerous law firm leaders, heads
of legal councils, law professors and consultants
on both
sides of the
ocean.