Proposed revisions include using
different terminology to make
requirements clearer, matching the
requirements of the Customer Service Standard with similar
requirements in other
accessibility standards, adding wording to clarify the intent of
requirements and correcting inconsistencies across the standards.
In particular his connection between the
requirement of
accessibility in SGAE v Rafael Hoteles and that in Svensson could be too daring, considering the
different fact patterns of both cases.