Not exact matches
Unlike other state
operations like transportation, health and motor vehicles, Governors
of New York do not have
direct control over the state's education
department.
«To this end, the IG has
directed the Deputy Inspector - General
of Police in charge
of Department of Operations, DIG Sotonye Wakama, to relocate to Lokoja, the Headquarters
of Kogi State so as to ensure adequate police presence and coordination
of all security
operations for the election in all polling units and collation centres in the state,» the statement added.
Additionally, Mr. Hill served as the Chief Deputy Superintendent
of Public Instruction where he
directed daily
operations of the California
Department of Education, including school Districts and school finance.
Robert Gottlieb, chairman
of Trident Media Group, takes a
direct interest in the Foreign Rights
Department's
operations.
(Sec. 412) Authorizes appropriations for the Secretary to provide the cost
of a
direct loan to the owner
of a clean coal technology plant located near Healy, Alaska, constructed under
Department cooperative agreement number DE-FC-FY22-91PC90544, in order to place such plant into reliable
operation for the generation
of electricity.
She supervises the
operations of the entire Lawyer Regulation
Department of The Florida Bar, including direct supervision of the Chief Branch Discipline Counsel in each of the five branch offices of the d
Department of The Florida Bar, including
direct supervision
of the Chief Branch Discipline Counsel in each
of the five branch offices
of the
departmentdepartment.
As Deputy Attorney General, Andy oversaw the day - to - day
operations of the nearly 700 employees at the Wisconsin
Department of Justice (DOJ);
directed litigation strategy; negotiated, reviewed, and approved settlements; drafted and reviewed attorney general opinions; managed the agency's budget; oversaw civil and criminal investigations handled by DOJ; and managed DOJ's legislative agenda.
In addition, Max
directed the administrative
operations of Foley's conflicts and new business intake function, re-engineering the
department's policies, processes, and staffing model.
(g) The power
of supervision granted to the
Department of Driver Services over driver improvement programs administered by nonprofit organizations under this Code section shall be limited to the establishment
of minimum standards and requirements relative to the content
of specific courses offered by such programs and relative to investigation and resolution
of any complaints
directed towards the content or
operation of any course by a person enrolled in such course.
The resume format
of VP
Operations includes job responsibilities as planning,
directing and coordinating
operations in support
of organization's growth; designing policies and strategies for future growth; managing daily
operations of purchasing, personnel, administration and other
departments.
In some cases, the Gaming Service Worker might have to
direct and oversee the
operations being involved in the surveillance, supervision and investigation
department of a casino.
Career Objective: To work as an associate director and help the management in planning, organizing, and
directing daily
operations of the
department.
The resume format
of VP Finance includes major tasks as developing, promoting and administering a culture
of efficient, results and client oriented corporate services;
directing and coordinating LOB financial planning and budget management functions; suggesting benchmarks for measuring the financial and operating performance; supersizing monthly operating results against budget; administering daily
operations of the finance and accounting
department and managing the preparation
of financial reports.
Human resources managers must be able to
direct a staff and oversee the
operations of their
department.
They may collaborate and
direct the work
of every
department while reporting directly to the board
of directors any success and failures
of the company's
operations.
The work description
of the transportation
operations manager involves planning, organizing,
directing, and managing the
operations of the
department, which makes them responsible for the transportation needs within the company.
Live agent inbound and outbound contact centre services Responsibilities: • Day to day management
of the recruitment
department • To work closely with the operational management teams to identify all recruitment needs for the contact centre • Continuously source cost effective methods
of recruitment and to maintain a healthy recruitment pipeline which matches the business needs • To drive
direct recruitment channels for cost effective recruitment • To own and administer effective assessment centres for the recruitment
of potential new starters • To compile starters list for all projects and ensure they are sent out accurately and on time and that the required HR paperwork is completed • Maintenance
of the recruitment notice boards including generating posters and appropriate communications • Looking at different ways to attract and assess talent, such as organising and attending recruitment / assessment events • Producing weekly and monthly reports for senior management • Highlighting any recruitment issues or concerns to the
operations team • Administering payroll and maintaining employee records • Administer and process timesheets weekly and monthly basis • Dealing with grievances and implementing disciplinary procedures • Interpreting and advising on employment law Person Specification: • At least 2 years in - house recruitment background within an outsourced contact centre • Interpersonal skills to form effective working relationships with people at all levels • The ability to influence, question & listen • Ability to work to tight deadlines and work well under pressure • Flexible, positive with a can do attitude • Excellent communication skills both written and spoken Working hours: Monday to Friday 9 - 6 pm Due to a very high number
of applications we are unable to come back to every candidate with feedback.
Planning,
directing and evaluate the daily
operation of the Police
Department by conducting field audits to monitor departmental performance.
Manage all phases
of department operations as assigned and
directed including collecting patient valuables, conduct investigations on incidents and lost property
Supervised,
directed and coordinated daily activities and
operations of major divisions within the Jupiter Police
Department, including road patrol
operations and criminal investigations.
Maximizes the efficiency and effectiveness
of the
department by developing and implementing best practices related to the
operations of 50 SLA - driven enterprise grade applications, capacity planning, release management, Disaster Recovery, Business Continuity Planning, SOX Compliance, Application Rollouts, hardware deployments, and OpEx and CapEx budget planning and the coaching and development
of 50 employees and contractors and five
direct reports in the U.S and India.
• Track record
of proactively planning, developing and coordinating all emergency response and recovery activities in support
of dedicated emergency management plans • Highly experienced in conducting research and surveys to effectively develop and implement emergency management programs and disaster planning support • Skilled in designing and administering emergency preparedness trainings to ensure accurate response to major emergencies and disaster situations • Exceptionally well - versed in inspecting facilities and equipment such as emergency management centers and communication equipment to determine
operation and functional capabilities • Proficient in
directing emergency response teams and crises management activities to provide onsite analysis and investigations • Competent in developing
department - level emergency programs and assisting
department leadership in maintaining and implementing them effectively • Adept at conducting periodic tests
of all implemented emergency preparedness programs by coordinating drills and exercises • Proven record for effectively monitoring compliance
of emergency preparedness plans to ensure that no regulatory issues arise • Qualified to define emergency management programs for each company, based on the individual and specific needs
of the organization • First - hand experience in conducting after - action - critiques for emergency exercises to identify needed corrective actions
Arkham, RI Design and implement optimized operational processes Coordinate training and employee development Provide employee performance feedback Monitor and enforce compliance with best practices, health and safety regulations Implement and monitor quality controls for production Develop and maintain relationships with clients, suppliers and industry contacts
Direct and coordinate the
operations of business
departments Analyze data and documentation Oversee scheduling and deadlines for
department projects?
This position
directs, oversees, and evaluates the training
of all perishable
department Team Members in order to reduce and control turnover, promote more efficient
operations and to provide better control over labor costs.
PA Reps for staff development and growth opportunities * Plan, assign, and
direct work, appraise performance, reward and discipline employees, address complaints and resolve problems within the team * Assist in the hiring process * Assist in the preparation
of performance reviews * Deliver performance reviews in conjunction with the Prior Auth Manager * Meet monthly with each staff member to go over performance status * Assist with training as needed * Lead weekly Team meetings with staff to keep them informed
of changes to policy and procedures and corporate communications * Meet with the Prior Authorization Management team weekly to report on clinical call center performance and personnel issues Required Qualifications: * High School Diploma or equivalent * Current and unrestricted Pharmacy Technician license * 2 years» experience supervising Pharmacy Technicians in a Call Center environment * Prior Authorization experience * Knowledge
of the Pharmacy Benefit Management and / or Health Insurance * Knowledge
of Call Center industry through work experience and as obtained through related courses * Proficient in Microsoft Word and Excel Preferred Qualifications: * Bachelors» Degree * PBM experience * National Pharmacy Technician Certification Required Competencies: * Must have strong leadership and problem solving skills * Strong written and verbal communication skills * Strong interpersonal skills * Ability to effectively present information and respond to questions from groups
of associates, managers and clients * Ability to comprehend ACD statistical reporting and apply it to the
operation of the
department * Ability to interpret a variety
of instructions furnished in written, oral, diagram or schedule form * Ability to maintain a high level
of consistency while working with team members * Ability to recognize the needs
of the staff, heighten morale, and decrease stress and burnout * Ability to understand what style
of conflict resolution is best suited for a particular situation * Ability to determine the needs
of each individual team member and assist them in achieving set goals * Demonstrate a clear understanding
of company and client confidentiality * Excellent organizational skills * Exemplary coaching / motivational skills at both an individual and team level * Adaptable and able to move with change while maintaining a positive attitude and strong role model for the Team.
Description: Exempt (Salaried - Not eligible for overtime) To assist with the daily
operations of the
department by
directing staff as needed.
Professional Duties & Responsibilities Trained and
directed law firm records management team ensuring effective
operations Responsible for organization and accuracy
of confidential law firm information Assigned tasks and monitored team workflow, attendance, and work quality Utilized industry software including LegalKey and Attorney Desktop Created and implemented
department and firm initiatives and policies Fostered an atmosphere of respect and dedication to firm goals Assisted secretaries, paralegals, and attorneys with document reviews and data entry Led special projects for multiple attorneys in a variety of legal subject areas Consistently promoted and awarded for excellence in management and work quality Department employee of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and tim
department and firm initiatives and policies Fostered an atmosphere
of respect and dedication to firm goals Assisted secretaries, paralegals, and attorneys with document reviews and data entry Led special projects for multiple attorneys in a variety
of legal subject areas Consistently promoted and awarded for excellence in management and work quality
Department employee of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and tim
Department employee
of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and timely manner
Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts focusing on customer satisfaction, business development, and effective resource management • Oversee Data Management Program comprised
of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation
of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT
department daily
operations, policies, procedures, and
direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program
operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective
operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Database.
Office Manager — Duties & Responsibilities Provide office management and administrative support across a variety
of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Manage marketing, sales, and customer service ensuring profitable and efficient
operations Responsible for accounts payable / receivable, budgets, and other accounting functions
Direct human resources including payroll, benefit administration, and talent recruitment Design and distribute marketing materials, corporate newsletters, and other collateral Cut company expenses by 40 % through effective inventory and order management procedures Negotiate contracts with vendors resulting in a 30 % reduction in expenses Serve as liaison between multiple
departments and senior leadership Oversee large scale office renovation while ensuring zero productivity losses Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize special events, meetings, and corporate travel arrangements Study internal literature to become an expert on products and services Consistently recognized and promoted for excellence in office management Represent company brand with poise, integrity, and positivity
Operations Manager — Duties & Responsibilities Oversee organizational engineering initiatives aligning business resources and processes with organizational goals Identify and close knowledge, skill, process, and resource gaps with appropriate, sustainable solutions Train clients for sustainable change, meaningful innovation, increased engagement, and alignment with organizational goals Serve as an integral member
of sales and marketing team, presenting technical information to 100 + customers worldwide Technical expert for the world's largest producer
of anti-dandruff shampoo, an account providing 80 % +
of biocide revenue
Direct product development research and communicate technical product attributes to customers Design and implement the Quality
Department, including all policies, processes, training, and client communications Champion quality process initiatives globally while managing team
of 14 professional and support employees Manage global quality in product innovation, including working with internal product development teams Mentor junior team members and peers in quality processes ensuring the highest standards for company endeavors Serve as executive director
of the global R&D
operation for Kemin Food Technologies Oversee research and quality laboratory personnel in the US, Europe, Singapore, China, and India.
Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system
operations for a large and economically diverse client base Recruit, train, and
direct customer service, sales, technical, and administrative staff ensuring efficient
operations Maintain working knowledge
of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple
departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account
of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales
Financial Services Specialist — Duties & Responsibilities Recruit, train, and
direct customer service, sales, and administrative personnel ensuring profitable operations Study internal literature to become an expert on products and services Develop and manage varied financial portfolios for more than fifty clients Generate record sales of financial products through cold calling, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Build and strengthen relationships with small business clients through effective client service Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources department through benefit administration and performance evaluations Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and posi
direct customer service, sales, and administrative personnel ensuring profitable
operations Study internal literature to become an expert on products and services Develop and manage varied financial portfolios for more than fifty clients Generate record sales
of financial products through cold calling, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Build and strengthen relationships with small business clients through effective client service Encourage high customer retention by maintaining friendly, supportive contact with existing clients Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Oversee business underwriting process including risk analysis, pricing, and classifications Support human resources
department through benefit administration and performance evaluations
Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop team skillsets Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and posi
Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Responsible for financial software
operation and updates including Bill Pay and Payroll processing Implement training and development programs to reinforce branding and develop team skillsets Create an atmosphere
of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity
Director
of Cardiopulmonary Services — Duties & Responsibilities
Direct and evaluate cardiopulmonary
department and personnel ensuring effective and profitable
operations Recruit and train staff in hospital policies, procedures, best practices, and corporate branding Increase gross revenue from $ 540,000 to $ 3.9 million in 6 years through marketing and management initiatives Set and strictly adhere to departmental budgets and schedules Utilize strong management experience to drive
operations in an efficient and professional manner Proven ability to handle multiple projects in fast paced, high pressure environments Responsible for project conception, analysis, development, and launch Develop and implement pulmonary function lab with stress pulmonary functionality, nuclear stress testing program, CPOE, and cardiopulmonary rehabilitation program Design and launch successful marketing strategy for Sleep Lab including all collateral materials Proficient in industry applicable software including Word, Excel, Power Point, Pac's, CPSI, and All Scripts Build and strengthen professional relationship with community leaders, coworkers, and industry figures Represent company with poise, integrity, and positivity
Professional Duties & Responsibilities Successfully managed multiple businesses ensuring professional and profitable
operations Utilized management abilities to cut operating costs while increasing revenue Hired, trained,
directed, and reviewed sales, administrative, and customer service personnel Designed and implemented employee review and recognition programs Oversaw company human resources, accounting, and supply
departments Responsible for benefit administration, payroll, budgets, volume, ordering, and merchandising Negotiated and finalized vendor contracts guaranteeing quality product at low prices Generated record breaking sales through successful marketing, networking, and other tactics Consistently recognized for excellence in team leadership, sales, and marketing Built long - term relationships with business partners, clients, and community leaders Provided exceptional customer service resulting in repeat business and referrals Fostered an atmosphere
of respect and dedication to company goals Performed all duties in a positive, courteous, and timely manner
Shipping Assistant — Duties & Responsibilities Oversee daily
operations of inventory and shipping
departments across multiple industries Recruit, train, and
direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and schedules Responsible for product inventory and office supplies ordering replacements as needed Research products and negotiate cost effective purchasing agreements Oversee shipping and receiving utilizing UPS, DHL, FedEx, and others Maintain information database regarding all shipments, purchases, and related information Strengthen professional relationships with coworkers, customers, and business partners Provide exceptional customer service resulting in repeat business Develop proficiencies in office equipment repair and maintenance Study internal literature to become an expert on products and services Provide administrative support including data entry, phones, and other tasks as needed Represent company brand with poise, integrity, and positivity
Project Manager / Compliance Officer — Duties & Responsibilities Oversee daily
operations of purchasing, inventory, and shipping
departments across multiple industries Recruit, train, and
direct staffs ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and schedules Responsible for product inventory and office supplies ordering replacements as needed Research products and negotiate cost effective purchasing agreements Oversee shipping and receiving utilizing UPS, DHL, FedEx, and others Build and maintain information database regarding all shipments, purchases, and related information Strengthen professional relationships with coworkers, customers, and business partners Provide exceptional customer service resulting in repeat business Develop proficiencies in office equipment repair and maintenance Study internal literature to become an expert on products and services Provide administrative support including data entry, IT support, and other tasks as needed Represent company brand with poise, integrity, and positivity
New Life Christian Fellowship (Jacksonville, FL) 1992 — 2005 Director, Youth Education & Missions •
Direct Youth and Children's Ministry, Bible school, and International Missions
Department • Responsible for instruction, college guidance, student discipline, and parent - teacher relations • Create a challenging and engaging school curriculum for children
of varying backgrounds and skill sets • Design and implement educational special events serving more than 250 children each week • Train and manage teachers and volunteer teams ensuring effective daily
operations and adherence to corporate protocols • Effectively raise approximately $ 90,000 in private donations for yearly international youth missions trips
Pharmecutical Sales Respresentative — Duties & Responsibilities Manage sales, marketing, and customer service
departments ensuring professional and profitable
operations Recruit, train, and
direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and project timelines Consistently recognized as company leader in annual sales since 2004 Increase company revenue by 45 % through networking, in personal sales, and other tactics Negotiate lucrative contracts with clients, third party vendors, and other industry leaders Utilize medical training, experience, and education in pharmaceutical sales environment Identify needs
of medical professionals and effectively tailor sales presentations Build and strengthen relationships with physicians, nurse practitioners, and hospital management Maintain up to date knowledge
of pharmacology, medical technology, and standards
of care Make cold calls in a courteous, yet assertive manner that translates to sales results Maintain 100 % customer satisfaction by maintaining friendly, supportive contact with existing clients Conduct research on prospective leads and existing clients to assist in developing sales strategies Maintain records
of site visits to potential and existing clients to assist in assessing their future needs Collaborate with junior level sales people to develop action plans to govern their performance Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity
Business Manager — Duties & Responsibilities Recruit, train, and
direct customer service, sales, and administrative personnel ensuring profitable operations Study internal literature to become an expert on products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Build and strengthen relationships with key clients, industry figures, and community leaders Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Negotiate contracts and agreements with vendors, distributors, and partners Support human resources department through benefit administration and performance evaluations Set and strictly adhere to company budgets and project timelines Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Implement training and development programs to reinforce branding and develop team skillsets Design and execute employee recognition program to boost morale and individual efficacy Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity Consistently promoted and awarded for excellence in management, sales, and customer s
direct customer service, sales, and administrative personnel ensuring profitable
operations Study internal literature to become an expert on products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Build and strengthen relationships with key clients, industry figures, and community leaders Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Negotiate contracts and agreements with vendors, distributors, and partners Support human resources
department through benefit administration and performance evaluations Set and strictly adhere to company budgets and project timelines
Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Implement training and development programs to reinforce branding and develop team skillsets Design and execute employee recognition program to boost morale and individual efficacy Create an atmosphere of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity Consistently promoted and awarded for excellence in management, sales, and customer s
Direct special projects from conception to marketplace rollout Analyze and streamline organization structure, workflow, team metrics, and client database Implement training and development programs to reinforce branding and develop team skillsets Design and execute employee recognition program to boost morale and individual efficacy Create an atmosphere
of respect, professionalism, and dedication to company goals Represent company brand with poise, integrity, and positivity Consistently promoted and awarded for excellence in management, sales, and customer service
Sales Manager — Duties & Responsibilities Provide customer service and administrative support across a variety
of industries Represent company brand with poise, integrity, and positivity Resolve customer service inquiries in a timely and professional manner Deliver exceptional service resulting in client satisfaction and repeat business Generate significant product sales through networking, referrals, and other tactics Study internal literature to become an expert on company products and services Responsible for official correspondence including letters, emails, telephones, and reception Coordinate meetings, travel arrangement, and special events for senior leadership Assist accounting
department with purchasing, billing, and payment collection
Direct mailroom
operations ensuring accurate and timely shipping and receiving Build and strengthen relationships with key clients, partners, vendors, and coworkers Manage security surveillance ensuring safety
of personnel and company assets Oversee office and salon inventory ordering supplies as needed Create a welcoming, clean, and uplifting environment for clients and peers Provide additional support such as data entry and recordkeeping
Project Manager — Duties & Responsibilities Oversee 1,000 employee call center
operations ensuring efficient, effective, and profitable
operations Recruit, train, and
direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and
operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various
departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal
of chronic system affecting issues to enhance daily
operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms
of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity
Professional Experience Exempla St. Joseph Hospital (City, ST) 2002 — 2010 Supervisor • Oversaw daily operational aspects
of hospital emergency
department • Interviewed, hired, trained, and reviewed
department support staff • Scheduled and
directed daily workflow
of department personnel • Maintained detailed inventory
of all equipment, instruments, and supplies • Developed and implemented
department budget and financial goals • Supervised and coordinated special projects and interdisciplinary teams • Ensured effective, efficient, and professional
operations at all times
Professional Duties & Responsibilities Responsible for company customer service
departments across multiple fields Hired, trained,
directed, and reviewed customer service representatives
Directed call center ensuring professional and efficient
operations Increased company efficacy through the establishment
of best practices Ensured professional and timely response to customer service inquiries Maintained extremely high client satisfaction rate resulting in repeat business Authored and presented customer service, finance, and personnel reports for senior leadership Tracked daily, weekly, and periodic customer service interactions Handled financial transactions including credit card payments, declines, and collections Resolved shipping, warranty, and product
operation inquiries Oversaw the creation, update, and maintenance
of client information database Maintained working knowledge
of company products and services to best assist clients Built long - term relationships with employers, piers, clients, and industry leaders Assisted various company
departments with special projects as needed Fostered an atmosphere
of respect and dedication to company goals Performed all duties in a professional, positive, and timely manner
Financial Manager — Duties & Responsibilities Oversee multiple automotive corporate client portfolios, conduct risk analysis, and perform audits
Direct corporate loan process and ensure that client collateral is sufficient in cases
of default Investigate client credit rating and determine worthiness
of consumer credit applications Recruit, train, and manage team
of auditors and financial advisors ensuring professional
operations Responsible for
department budgets, project timelines, and team workflow Perform reviews to determine appropriate employee compensation, recognition, and disciplinary action Serve as a liaison between bank and clients, partners, outside vendors, and community leaders Present reports regarding audit findings, market trends, and client financial health to senior leadership Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study industry literature to become an expert on products and services
Direct sales
operations for 35 + car and recreational vehicle dealerships throughout New England Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Represent company brand with positivity, professionalism, and dedication Consistently recognized and promoted for excellence in management, service, and performance
Professional Experience Social Security Administration (San Francisco, CA) 8/2003 — 12/2009 Administrative Technician • Trained and supervised clerical support staff ensuring effective and efficient
operations • Prepared executive calendars, staffing and recruitment logs, and governmental forms •
Directed official correspondence including responses to public inquiries • Oversaw
Department of Homeland Security guard service contracts for federal buildings • Streamlined department financial analysis, reporting, and recordkeeping • Processed reimbursement claims, invoices, and account statements • Planned and directed special events including regional conventions and c
Department of Homeland Security guard service contracts for federal buildings • Streamlined
department financial analysis, reporting, and recordkeeping • Processed reimbursement claims, invoices, and account statements • Planned and directed special events including regional conventions and c
department financial analysis, reporting, and recordkeeping • Processed reimbursement claims, invoices, and account statements • Planned and
directed special events including regional conventions and conferences
Computer
Operations Technician — Duties & Responsibilities
Direct information technology
department ensuring effective and efficient
operations Recruit, train, and supervise computer technicians and administrative personnel Responsible for
department budgets, project timelines, and team workflow Assist in the design, launch, and management
of multiple data centers Proficient in the
operation, repair, and maintenance
of complex computer hardware and software Develop significant experience with financial applications and business platforms Oversee system security and performance enhancements to exceed industry standards Utilize cost cutting measures in the backup
of valuable company data Perform staff evaluations to set professional goals and recognize exceptional service Serve as a liaison between the information technology team and senior leadership Present reports regarding information technology best practices and proposed system upgrades Develop a rapport with company personnel and deliver exceptional service Study industry literature to become an expert on emerging technologies Maintain comprehensive records detailing service calls, system updates, and other pertinent data Represent company brand with positivity, professionalism, and dedication
Compliance Officer — Duties & Responsibilities Responsible for identification and investigation
of suspicious financial transactions Examine financial records, customer activity, and recommend appropriate remedial measures Maintain comprehensive records detailing ongoing investigations, activity reports, and other pertinent data Coordinate investigations and situation reports with legal
department and applicable regulatory authorities Develop proficiencies in industry specific financial monitoring software programs Perform public figure, employee, Advice
of Drawing, Dreyfuss and International Cash Letter investigations Design and implement employee training and development materials to enhance team efficacy Serve on Oversight Committee to assist in strategic planning and best practice development Train and oversee teller team and bank support staff ensuring professional
operations Study internal literature to become an expert on products and services Craft effective presentations and proposals regarding compliance best practices and client investigations Recruit, train, and
direct staff ensuring they understand the brand and adhere to company policies and procedures Strictly adhere to budgets and schedules Represent company brand with poise, integrity, and positivity
Radiologist — Duties & Responsibilities
Direct and evaluate radiology and mammography personnel and
departments in a variety
of clinical settings Utilize strong management experience to drive
operations in an efficient and effective manner Proven ability to handle multiple projects in fast paced, high pressure environments Founder, Mercy Maude Norton Memorial Hospital Mobile Mammography Unit Conduct strategic planning to expand Mobile Mammography Unit to include bone densitometry and cancer screenings Generate yearly increases in patients served (+30 %) and tests performed (+50 %) through word
of mouth and networking Participate in community health fairs, radio, and television programs to enhance market positioning and educate clients Aid with design, decoration, and layout
of all aspects
of the Mobile Mammography Unit van Oversee compliance with
Department of Transportation regulations regarding maintenance, licensing, and vehicle
operation Perform dual digital radiography, bone densitometry, general radiography, and CT scans Assist with orthopedic, general, thoracic, neurological, and emergency surgical cases Responsible for ACR accreditation, FDA / MQSA regulation compliance, and quality assurance Lead transition from Screen Film Mammography to Full Field Digital Mammography Serve as breast cancer advocate, patient educator, and public speaker on breast cancer and mammography issues Author comprehensive business plan for a Critical Access Hospital as final M.B.A. degree program project Design and implement award winning marketing and public relations campaigns and associated special events Proficient with Lotus Notes, Achieve, Citrix, Meditech, Magview, CPSI, EFusion, SPSS, Transcription, Dictaphone, and 10 - key
Academic Advisor — Duties & Responsibilities Recruit, train,
direct, and review academic advisors and support staff ensuring effective
operations Advise students in the selection
of majors, minors, concentrations, and basic course load Utilize education and experience to provide students with career and personal counseling Assist students in the initiation and completion
of the transfer process Responsible for the completion and coordination
of all relevant paperwork Provide support to all academic
departments, chairpersons, faculty, and junior advisors Coordinate School
of Business Convocation and Graduation ceremonies Organize and conduct academic tutorials, workshops, and faculty presentations Design and implement Probation Program to address academic and social needs
of at risk students Set academic goals, monitor progress, and provide steady encouragement and guidance Create and author departmental newsletters detailing important news and upcoming events Organize social events for students to build community and encourage healthy relationships Perform crisis intervention management for students facing personal challenges Study university literature to become an expert on all academic regulations and policies Oversee
department budgets ensuring cost effective daily
operations Build and strengthen professional relationships with colleagues, students, and community leaders Represent university with poise, integrity, and positivity
Sales Manager — Duties & Responsibilities Experienced professional with expertise in sales, marketing, and customer service across a variety
of industries Utilize skills in organizational structuring, process management, and cost analysis to ensure effective
operations Recruit, train, and
direct sales, marketing, and customer service staff resulting in record revenue generation Design and implement comprehensive marketing campaigns including all collateral material Build and strengthen supplier, manufacturer, distributor, and dealer relationships Recognized and promoted for excellence in management, staff development, and record breaking sales Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Set and strictly adhere to departmental budgets and timelines Study internal literature and industry publications to become an expert on products and services Successfully collaborate with customer service, marketing, and sales
departments Provide exceptional customer service resulting in client satisfaction and referrals Represent company brand with poise, integrity, and positivity