Early Loss Mitigation Supervisor (9/2008 — 4/2010) • Managed unit of approximately 8 to 15 collectors while ensuring the achievement of unit objectives and related standards • Compiled and analyzed statistical data relative to unit productivity, monitoring live calls while providing feedback to staff • Provide advice and question resolution concerning collection activities, reviewing the status of severely delinquent accounts and handling all loss mitigation efforts • Advised staff of any changes in policy and procedures, allocated critical resources, and developed work schedules • Train current and new staff members as well as conduct performance reviews, making recommendations as needed regarding corrective actions and suggested
dismissals • Assist departmental manager with training
course scheduling for entire department • Create and distribute various reports to staff and peers on a regular and ad - hoc basis • Traveled to Chatsworth, CA as supervisor, developing observations and recommendations which led to facility improvements • Acted as
representative to the Washington Mutual conversion to early loss mitigation in Albion, NY, sharing best practices from Chase