Sentences with phrase «documented help desk»

Documented help desk tickets / resolutions and assisted in daily administrations of Novell Netware 411 Network

Conducted diagnostics and troubleshoot system issues, documented help desk tickets / resolutions, and updated inventory lists.

Documented Help Desk process and procedure in an IT manual to bring new team members up to speed quickly.

Performed diagnostics and troubleshooting of system issues, documented help desk tickets / resolutions, and maintained equipment inventory lists.

Documented help desk tickets / resolutions, and provided overall assistance in daily administration of a Novell Netware 4.11 Network.

Performs diagnostics and troubleshooting of system issues, documents help desk tickets / resolutions, and maintains equipment inventory lists.

Performed diagnostics and troubleshooting of system issues, document help desk tickets and resolutions.

Not exact matches

This service is an online help desk that also integrates with your email, documents and other apps to make customer service as easy as possible.

All the documents the school district was handing out were piling up on his desk, but he had to figure out how to help teachers use those documents.

A case comes across your desk, your mind immediately jumps to what are the key issues and keywords that will help you identify responsive documents.

Worked closely with IT Director and Network Administrator to answers user calls, document, track, and monitor requests in the company's help desk queue

Front Desk Clerks work at the reception areas of hotels and other organizations; these employees complete duties such as welcoming visitors, taking phone calls, answering to client inquiries, sorting correspondence, helping to organize meetings, preparing and serving coffee, maintaining the reception area clean, collecting payments, filing documents, sending emails, issuing parking permits, taking messages, and maintaining calendars.

Escalate all Tier two and Tier three inquiries and issues, based on documented processes, policies, and procedures, to the appropriate help desk through remedy

Help Desk Support, January 2002 - May 2005, Nero Systems Corporation, Jacksonville FL Managed Help Desk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service caHelp Desk Support, January 2002 - May 2005, Nero Systems Corporation, Jacksonville FL Managed Help Desk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service caDesk Support, January 2002 - May 2005, Nero Systems Corporation, Jacksonville FL Managed Help Desk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service caHelp Desk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service caDesk services which included answering help desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service cahelp desk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service cadesk tickets through online assistance, performing remote assistance on staff desktops, and documenting reports from service calls.

Systems Analyst / Operations 1979 — 1988As a Change / Problem Manager for an XXXXXCompanys Internal Enterprise System, I designed, developed, installed, documented, taught, implemented and managed a Systems Management System for Help Desk, Problem, Change, Recovery, Service Level Agreements, Management Reporting and Configuration Management using Information Management with ties to OPC / A, TSO and Netview.

This document contains the best example of sample help desk manager resume, so if you are applying for the post of help desk manager you can just replace the required field as you want.

Answered help desk support calls, documented tickets, maintained computer inventory, imaged workstations, and maintained multiple websites

Typical duties listed on an IT Help Desk Technician resume are diagnosing problems, documenting conversations, taking calls, and solving complex incidents.

• Resolved compatibility and design issues • Provided technical documentation for all updates, user manuals, training information and system documents • Collected data on trouble issues • Provided phone consultation to consumers for help desk

Studying our front desk agent resume sample can help you improve and draft a document that wows hiring managers.

HIGHLIGHTS OF QUALIFICATIONS • 3 + years» experience in performing duties as a computer operator • Thorough understanding of diverse computer systems, network protocols and peripheral devices • Well versed in identifying, reporting, coordinating, and documenting system abnormalities • Working knowledge of technical methodology, security principles, and practices • Adept at monitoring and management of mainframes, networks and work - group servers • Able to provide second - level support to help desk

Documented procedures and policies for Help Desk to monitor and coordinate IBM Frame firmware upgrades and provided training.

Six years of experience in an IT support role with Madison Manufacturing, documenting / resolving help desk tickets, installing / repairing / upgrading equipment and peripherals, and creating mailboxes and accounts while ensuring optimal system functionality and minimizing downtime.

When writing a help desk associate cover letter, the first thing that should come to your mind is the structure of the document.

Summaries at the top of help desk specialist resumes can be the saving grace of the document.

Help Desk Associate Resumes are complete documents that require a lot of effort if you want them to bring results.

• Maintain documentation, policies, procedures and configuration information as well as those documents used by help desk.

Tags for this Online Resume: Technician, Software, Hardware, Communications, Radio, Radar, Tech Writer, Manufacturing, Specification, Documentation Control, Confidential Documents, Help Desk, Call Center

Tags for this Online Resume: Leadership, Management, Xerox, Cellular, Help Desk, Retail, Call Center, Cisco, Customer Service, Document Management

Tags for this Online Resume: Document Management, Documentation, Electronic Mail, EMR, Evaluate, Financial, Firewall, Hardware / Systems, Help Desk, HP, software

Tags for this Online Resume: Help Desk, Hewlett Packard, Management, AT&T, Configuration Management, Configure, Document Management, Documentation, HP, Itil

Tags for this Online Resume: Application Development, Business Analysis, Design Documents, Email, FACETS, Financial Industry, Focus, Gathering Requirements, Help Desk, Hyperion, sql, java, agile, html, javascript, software, management, manager, accounting, finance, manufacturing, gaap, excel, controller, audit, accountant, it jobs, seo, sales, business development

Documented the resolution process and monitored Help Desk email box and voice mailbox.

Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Facilitated working relationships with co-tenants and building management.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Managed the day - to - day calendar for the company's senior director.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated meetings with other department managers and served as main liaison between sales and field staff.Scheduled and confirmed appointments for entire management team.Provided support for CEO and sales team in managing operation work flow.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Developed more efficient filing systems and customer database protocols.Qualified competitive subcontractor bids prior to execution of contracts.Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Accurately provided status information on project progress to the project management.Monitored the safety of all construction activities, making on - site personnel safety the top priority.Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.Increased the employee base by 50 % to meet changing staffing needs.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work - related problems.

Customer Service Representative — Duties & Responsibilities Oversee customer service and IT support across a variety of industries and settings Responsible for 24 hour, 7 days per week help desk management for both clients and team members Utilize interpersonal skills and advanced IT knowledge in service of national and international clients Direct team of IT and customer service professional handling inquiries and escalations in a timely manner Responsible for Level 1, 2, and 3 service across a variety of highly technical IT matters Document customer service activities, update client accounts, and follow up as needed Build and strengthen professional relationships with clients and partners resulting in loyalty and strong revenue Responsible for departmental budget, team workflows, and IT inventory management Hire and train employees in customer service and IT management best practices Manage varied IT projects including migrations, infrastructure development, and network administration Utilize strong abilities and training in Microsoft, Linux, and Apple systems Serve as liaison between multiple departments and senior leadership Encourage high customer retention by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Professional Experience Marine Corps Network Operations Security Center (Quantico, VA) 12/2008 — Present Information Technology Project Manager • Serve as Project Manager responsible for Network Enterprise Services strategic plans and process development • Tasked with the engineering and design of enterprise services for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change Management Process, and establish the first enterprise level Change Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMC SIPRNet

Protocol Communications (Worcester, MA) 03/1999 — 09/2002 Help Desk Software Support • Troubleshoot, diagnose, document and resolve pc gaming software issues for home users in Windows 2000 / XP Environment.

Sleek and stylish file folders will help keep your documents organized and your desk looking pretty.