Having a full bathroom downstairs is truly a blessing since we often have guests staying with us and the adjoining office often does double
duty as a guest room.
Not exact matches
Perform cleaning
duties such
as sweeping and mopping floors in
guests rooms, offices, hallways, and reception areas
Performed various hotel
duties such
as welcoming and assisting hotel
guests with check - in and check - out, delivering
room service, greeting visitors and assisting the front desk.
A dining
room supervisor is responsible for a wide range of
duties such
as supervision of staff, scheduling their work, ensure cleanliness of the dining area, providing high - quality service, and resolving concerns of
guests and residents.
Their
duties include but not limited to cleaning
guest rooms, entrance halls, elevators, hallways and other hotel areas such
as gym, salon and conference
rooms.
As a
room attendant, it will be your responsibility to make sure the
guests»
rooms are kept neat and clean at all times, apart from other related
duties.
• Avert a sticky situation involving a potential robbery at the hotel, by recognizing signs of intrusion and alerting the security personnel on time • Reorganize bookkeeping process, making it 50 % more efficient than before by incorporating a dynamic calculation module • Greet
guests as they arrive and inquire into their reservation status • Verify reservations and assist
guests in filling out registration forms • Attend telephone calls to take reservations and provide information of vacant
rooms and rates • Check
guests in and out of the hotel by following prescribed protocols and procedures • Ascertain that
guests» luggage is delivered to their
rooms and proper keys or key cards are issues • Process payments during check - ins and check - outs and tender change and receipts • Perform bookkeeping
duties such
as handling accounts receivable and payable
· To complete daily administrative tasks Marginal
Duties · To room guests when necessary · To keep work area tidy and attractive · Other duties as assigned Position Requirements · Secondary Diploma Req
Duties · To
room guests when necessary · To keep work area tidy and attractive · Other
duties as assigned Position Requirements · Secondary Diploma Req
duties as assigned Position Requirements · Secondary Diploma Required.
Essential
Duties · To welcome and serve all guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions,
Duties · To welcome and serve all
guests in an efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all
guest compliments, comments, observations and complaints in a timely and effective manner, achieving
guest satisfaction · To reserve, register and check out
guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize
room and outlet revenues · To ensure the proactive building of
guest history · To process credit card authorizations for each
guest upon arrival and
as needed during stay · To accurately post charges to group,
guest, member and house accounts when necessary · To forward messages to departments with regards to
guest requests and expectations and to follow up on requests with the
guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and
rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each
guest · To accurately account for daily bank issuance · To order
room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate
guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting
duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions,
duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
• Demonstrated ability to greet
guests friendly and courteously, in sync with the hotel's standards and protocols • Highly experienced in operating courtesy shuttles and handling baggage for tours and / or dispatch purposes • Unmatched ability to recognize returning
guests and welcome and escort them through the facilities • Qualified to store and retrieve luggage and other objects for
guests, in accordance to hospitality standards and procedures • Proficient in ensuring that lobbies, bell closets and work areas are clean and presentable at all times • Highly skilled in safely and efficiently unloading luggage on curbsides, and promptly delivering it to
guests»
rooms • Hands - on experience in handling
room service requests and assisting
guests with laundry services • Deeply familiar with maintaining luggage carts and hailing taxis, and assisting with front desk and housekeeping tasks • Solid track record of efficiently delivering luggage, messages and packages to
guests while maintaining the integrity of all items • Adept at informing
guests of emergency procedures and operation of amenities within the
room • Competent in inspecting
guests»
rooms for order and adequate supplies and timely providing items on loan to
guests • Proven ability to provide assistance to concierge with her or his
duties during busy periods, and manning the front desk
as needed
THE PRIVATEERS, Salt Lake City, UT (1/2000 to 5/2008) Housekeeper • Swept and mopped surfaces in bedrooms, living
rooms and halls • Washed and disinfected bathrooms and powder
rooms • Replenished supplies such
as soap, shampoo, toilet paper and towels in bathrooms • Made beds and changed linen on a regular basis • Dusted and polished brass and silver fixtures and ensured that all wood furniture is cleaned properly with revitalizers • Washed windows and dusted blinds along with ensuring that drapes are vacuumed or washed properly • Assisted in the kitchen by chopping vegetables and meats
as part of food preparation
duties • Answered telephones and took messages and served refreshments to
guests
• Perform preseason
duties such
as setting up and
guests rooms for opening • Clean
rooms, lounges and bathrooms by vacuuming, sweeping, mopping and washing • Dust and polish furniture and ensure that bathroom supplies are replenished • Clean and maintain hotel common areas such
as lobbies and sitting
rooms • Make beds and change linen on schedule or on when - needed basis • Gather dirty laundry and arrange for it to be taken to the laundromat • Ascertain that each laundry bag is properly tagged when packed • Return appropriate laundry bag to guestroom when cleaned • Stock and maintain supply
rooms and maintain contact with vendors to ensure consistent supply • Assist
guests with reasonable housekeeping requests and respond to their queries
• Cut - down
room service time by 5 minutes on average by rescheduling the housekeeping
duty allocation • Attracted additional business worth $ 1.2 M by demonstrating excellent
guest service oriented work attitude • Assisted in setting - up breakfast and prep services
as needed • Responded to
guest queries regarding hotel services, facilities and tariff • Followed the hotel's cash and credit handling policies while charging
guests for the services rendered • Performed front desk related functions including
guest check - ins and checkouts • Carried out bookkeeping activities and balanced accounts • Greeted the
guests upon arrival and offered assistance in a respectful and courteous manner • Coordinated and ensured timely service of conference
rooms
Acted
as Manager on
Duty with full oversight of entire property comprised of 140
guest rooms and two meeting
rooms
We have a
guest room that I would like to do double
duty as a play
room but I don't want
guest to have to sleep on a sofa...