Tags for this Online Resume: Microsoft, unix, vmware, access 2000, Construction Design Management (CDM), Oracle OEM, Oracle Data Guard, Oracle RAC, Oracle
eBusiness Suite, Oracle Data Warehousing, Server 2000, Server 2003, WebSphere
Not exact matches
Team Lead — Sales Helpdesk / Inbound Team / E-Commerce Team (06/2007 — 03/2009) • Lead staff development program focused on sales and customer service best practices • Manage sales, customer service, and administrative staff engaged in helpdesk and e-commerce functions • Monitor customer queues in real time to determine and improve team efficiency • Manage team of employees taking part in an E-Commerce Customers on - boarding initiative • Skilled in industry software including CMS Supervisor, IEX Totalview, Siebel
EBusiness Applications v. 8.0, Oracle E-Business
Suite, Microsoft Office, and RightNow
• Mercury Using Quick Test Professional 8.0, Advanced Quick Test Professional 6.5 • MS VB Scripting Edition & MS Windows Scripting Host Essentials • Web Performance & Security Testing, Web /
eBusiness Testing, Mastering Test Desig; Systematic Software Testing • Java Script, HTML / Homesite; Testing During Development • Mercury WinRunner Training; Lotus Notes Technical User, MS Access Advanced (Forms & Reports), and MS Office
Suite.