The report measures customer satisfaction by examining six factors (in order of importance): account maintenance / management (23 %);
ease of redeeming points / miles (22 %); ease of earning points / miles (18 %); reward program terms (16 %); variety of benefits (16 %); and customer service (5 %).
The report, now in its second year, measures customer satisfaction with airline loyalty and rewards programs based on six factors (in order of importance):
ease of redeeming points / miles; reward program terms; account maintenance / management; ease of earning points / miles; variety of benefits available; and customer service.
Delta Privilege performs particularly well in
the ease of redeeming points / miles, variety of benefits and reward program terms factors.
The report measures customer satisfaction by examining six factors (in order of importance): account maintenance / management (23 %);
ease of redeeming points / miles (22 %); ease of earning points / miles (18 %); variety of benefits (16 %); reward program terms (16 %); and customer service (5 %).
Loyalty programs are rated on a number of factors, including account management,
ease of redeeming points / miles, ease of earning points / miles, variety of benefits, reward program terms and customer service.
The report measures customer satisfaction by examining six factors (in order of importance): account maintenance / management (23 percent);
ease of redeeming points / miles (22 percent); ease of earning points / miles (18 percent); variety of benefits (16 percent); reward program terms (16 percent); and customer service (5 percent).
In order of importance, they are:
ease of redeeming points / miles; reward program terms; account maintenance / management; ease of earning points / miles; variety of benefits available; and customer service.
Not exact matches
At some
point we'd like to create a system that could calculate a precise value based on award availability, fees, award levels and
ease of accrual, but for now these valuations are based on a combination
of how much TPG would pay to buy
points if given the opportunity, and the overall value I could get from
redeeming them.
Chase's Ultimate Rewards is one
of the most lucrative programs for frequent travelers due to its generous sign - up bonus, the
ease of earning bonus
points on purchases and the ability to
redeem points for 1.25 cents for travel purchased for through Chase.
The J.D. Power survey examined customer satisfaction with the
ease of earning and
redeeming points, program terms, customer service and other areas.
Simply put — the value
of points or miles is intrinsically linked to their
ease of redeeming.
Upsides: Simplicity and
ease of redemption — you earn the same cash back rate on every purchase, and you can
redeem any number
of points at any time for a variety
of options, including cash back, gift cards, travel and Amazon.com merchandise.
Other things that you look out for include flexibility in
redeeming your
points or miles, and
ease of points transfer from one program to another.
J.D. Power defines satisfaction in their report by
ease of earning and
redeeming points, a diverse partnership network and multiple hotel brands.
At some
point we'd like to create a system that could calculate a precise value based on award availability, fees, award levels and
ease of accrual, but for now these valuations are based on a combination
of how much TPG would pay to buy
points if given the opportunity, and the overall value I could get from
redeeming them.
At some
point I'd like to create a system that could calculate a precise value based on award availability, fees, award levels, and
ease of accrual, but for now these valuations are based on a combination
of how much I would pay to buy
points if given the opportunity, and the overall value I could get from
redeeming them.
«Given that the
ease of redeeming and earning
points / miles are two the
of the top three factors driving satisfaction across all hotel loyalty / rewards programs, it's important to recognize the power
of perception when it comes to program benefits,» said Rick Garlick, global travel and hospitality practice lead at J.D. Power.