DVD training at my own pace: could
pause the video as needed (I could not take 2 days off work - doing this at home made this available to me)-- could repeat scenes (as needed) • Loved the experiential activities — so
effective so much to learn from them • Understanding me / reflecting on my behavior and how it affects others (top card) • Having a process to follow step
by step (I didn't have to figure it all out just follow the directions and watch / learn from the results)