Sentences with phrase «effective call management»

From cost - effective call management to automated curbside property information, VoicePad saves agents time and money, allowing them to better serve buyers and sellers.

Not exact matches

Phones sales have moved from the call center to the field but can be as effective as ever with proper management.

Whatever you call it, it works, and if you and your senior staff aren't doing it, you are missing out on one of the most inexpensive and effective management tools around.

12-10-2010 Resignation of Chairman 11-10-2010 Caledonia Mining Announces Third Quarter 2010 Results 10-21-2010 Caledonia Mining Announces the Commissioning of the No. 4 Shaft Project 08-26-2010 Caledonia Mining Announces the Completion of the Underground Installations on the No. 4 Shaft Project 08-18-2010 Caledonia Option Exercise Prices Reduction Becomes Effective 08-12-2010 Caledonia Mining 2010 Second Quarter and Half Year Results and Management Conference Call 06-14-2010 Caledonia Commissions the First Standby Generator at Blanket Gold Mine in Zimbabwe 05-14-2010 Caledonia Mining First Quarter 2010 Results 05-06-2010 Caledonia Installing a Standby Generator at Blanket Gold Mine in Zimbabwe 03-31-2010 Caledonia Mining 2009 Fourth Quarter and Annual Results and Management Conference Call 02-12-2010 Government of Zimbabwe sets out Regulations for Indigenisation 01-29-2010 Reserve Bank of Zimbabwe Defaults on Bond Repayment to Caledonia Mining and update on timeline for completion of No. 4 Shaft Expansion

These responsibilities include: (i) fostering processes that allow the Board to function independently of management and encouraging open and effective communication between the Board and management of the Company; (ii) providing input to the Chairman on behalf of the independent Directors with respect to Board agendas; (iii) presiding at all meetings of the Board at which the Chairman is not present, as well as regularly scheduled executive sessions of independent Directors; (iv) in the case of a conflict of interest involving a Director, if appropriate, asking the conflicted Director to leave the room during discussion concerning such matter and, if appropriate, asking such Director to recuse him or herself from voting on the relevant matter; (v) communicating with the Chairman and the CEO, as appropriate, regarding meetings of the independent Directors and resources and information necessary for the Board to effectively carry out its duties and responsibilities; (vi) serving as liaison between the Chairman and the independent Directors; (vii) being available to Directors who have concerns that can not be addressed through the Chairman; (viii) having the authority to call meetings of the independent Directors; and (ix) performing other functions as may reasonably be requested by the Board or the Chairman.

This admonition is not, however, a call to ever more shrewd and effective management.

March 6, 2012 (Tuesday): Peer2Peer Connect Q & A on Food Allergies — School Nutrition Foundation partners with the National Peanut Board on this free, 60 - minute Peer2Peer call where we will discuss questions surrounding food allergy management in schools and how to build an effective food allergy management plan.

But if active management's invasive components, amniotomy and oxytocin, are removed but intensive midwifery, the only component which the evidence shows to be effective in reducing cesarean section rates, is maintained, it is not even called active management.

Calls on the Commission, by the end of 2013, to submit a legislative proposal establishing an effective and comprehensive European whistleblower protection programme in the public and in the private sector to protect those who detect inefficient management and irregularities and report cases of national and cross-border corruption relating to EU financial interests and to protect witnesses, informers, and those who cooperate with the courts, and in particular witnesses testifying against mafia - type and other criminal organisations, with a view to resolving the difficult conditions under which they have to live (from risks of retaliation to the breakdown of family ties or from being uprooted from their home territory to social and professional exclusion); calls also on the Member States to put in place appropriate and effective protection for whistlebloCalls on the Commission, by the end of 2013, to submit a legislative proposal establishing an effective and comprehensive European whistleblower protection programme in the public and in the private sector to protect those who detect inefficient management and irregularities and report cases of national and cross-border corruption relating to EU financial interests and to protect witnesses, informers, and those who cooperate with the courts, and in particular witnesses testifying against mafia - type and other criminal organisations, with a view to resolving the difficult conditions under which they have to live (from risks of retaliation to the breakdown of family ties or from being uprooted from their home territory to social and professional exclusion); calls also on the Member States to put in place appropriate and effective protection for whistleblocalls also on the Member States to put in place appropriate and effective protection for whistleblowers.

Presented at the American Diabetes Association's 77th Scientific Sessions, the data suggest that fasting plasma glucose levels — also called blood sugar levels — could be helpful in determining the type of diet that is most effective for weight management for people with prediabetes or diabetes.

Teachers say: «We need help with classroom management: discipline problems, effective classroom rules, procedures, handling students who don't do the homework, who call out, curse, come in late, fight, throw things, and attack us.»

His approach, which he calls PAR (Preventing, Acting Upon, and Resolving Troubling Behaviors), leads building - based collaborative teams through a design process, complete with instruction in effective behavioral management practices.

Call one now for more information about our effective, successful debt management solutions, or get started online.

Before you start enjoying Braddock Bay Fish and Wildlife Management Area or a cozy night in front of the fire you are going to need New York Renters Insurance so call the Insurance Experts For Renters at Effective Coverage.

A TNR program in Maricopa County, Arizona, called the «Maddie's Pet Rescue Project» was so successful the County Board of Supervisors issued a resolution stating: «Maricopa County Board of Supervisors does hereby endorse non - lethal trap - neuter - return, when accompanied by ongoing feral cat management, as the most effective, humane method of controlling feral cat populations in Maricopa County and in so doing better provides for the welfare of these animals while better serving our communities» public health and safety concerns.»

The introduction of the term «sustainable forest management» (SFM) in the negotiating text of the agreement's forest component, called REDD - reducing emissions from deforestation and degradation in developing countries - will ultimately undermine its effective implementation, according to the paper.

Introduce more effective regulation to restrict the marketing activities of referral agencies, such as claims management companies, and personal injury lawyers, in particular to control the volume of cold - call marketing practices.Create a more robust approach to medical assessments for workplace injuries by extending the use of independent medical panels to cover all personal injury claims, not simply whiplash - related personal injury claims as currently envisaged under Ministry of Justice proposals.

We believe that risk management is the cornerstone of accountability, and that our Group is uniquely positioned to help the not for profit and charity sectors address calls for accountability through effective risk management plans.

Before you start enjoying Braddock Bay Fish and Wildlife Management Area or a cozy night in front of the fire you are going to need New York Renters Insurance so call the Insurance Experts For Renters at Effective Coverage.

Call Effective Coverage, or click on the banner above, and you'll be directed to a friendly, knowledgeable insurance expert who will quickly review your needs, issue a policy that meets those needs, and send proof of coverage to your property management.

Increased sales revenue by an annual average of 27 % through effective cold calling and account management.

✔ Well - versed in coordinating front office functions: Greeting and assisting all visitors and customers ✔ Adept at answering and routing incoming calls and messages ✔ Very effective in performing data entry and document management functions

An effective job search requires time spent on research, networking, follow - up, telephone calls, personal brand management, and so on.

KEY SKILLS • Shortlisting matching CVs and making effective phone calls to selected applicants • Making payrolls using HRIS systems • Carry out employee evaluations using performance evaluation forms and appraisal interviews • Discuss with higher management for approvals of several employee benefit initiatives • Managing employee time records and personnel files

HIGHLIGHTS OF QUALIFICATIONS • In - depth knowledge of and expertise in IQPC sales methodology • Demonstrated ability to coordinate effectively with various clients and ensure an integrated sponsorship • Expert in inventory analysis including auction and remnant supervision • Well practiced in event management and planning • Effective skills in identifying potential sponsorships and optimizing the opportunities via cold calling • Adept at development and maintenance of prospect lists

• Create, plan and implement account plans to direct sales efforts • Confer with new and potential clients to determine their needs and provide them insight into the company's services • Develop and maintain lasting relationships with clients with a view to ensure recurring business • Maximize cross selling opportunities within existing client relationships • Educate clients about the company's products and services and answer questions and queries • Ensure appropriate utilization of resources such as budget, time and collateral • Assist marketing and sales teams in marketing and sales plans • Research market trends and create reports for the benefit of decision making • Maintain constant contact with clients to ensure satisfaction • Receive complaints from clients and take serious measures to resolve them • Create and maintain client records and sales and prospecting activities such as presentations, closed sales and follow up activities • Ensure that effective relationships are established and maintained with all key workers associated with account management • Create price quotations for clients and make amendments according to clients» ability to pay • Develop a database of strong leads through referrals, networking and email marketing • Ensure that «do not call» lists are respected completely

• Organized and processed paperwork, reports and all kinds of claims documentation • Entered, recorded and reviewed claims into claims information management system • Performed verification checks on the customer / claimant loss - claims following company's standard policies and procedures • Attended to clients, claimants, field appraisers and management queries, regarding claims using the claims MIS • Forwarded appropriate claims for new losses verifying data for accuracy • Performed billing and payment processes • Processed routine claims transactions related to reserves and issued required checks or receipts • Resolved all kinds of issues / problems regarding claims and payments • Regularly run and generated claims reports for management • Gave formal presentations regarding all claims activities to the senior management at the bimonthly • Utilizing outstanding communication and interpersonal skills maintained strong and positive relationships with the providers, the claimants, and the clients • Provided company with necessary clerical support like handling fax, attending and making telephone calls as directed, filing and photocopying, matching checks with receipts etc. • Prepared, updated and organized customer and client's files • Managed all types of correspondence preparing, reviewing and sending memos, letters, emails, reports, applications, and forms • Provided effective CSR to providers, field appraisers, agents, insurance agencies, clients and customers • Matched incoming emails, mails, and faxes with the claims records • Arranged and set up medical appointments for health claims • Kept department's office supplies stocked • Maintained confidential claims information including correspondence with sensitive information • Accelerated claims correspondences as well as updated claims diaries • Worked in a team on several pilot claim projects • Reviewed and kept the record of closed files

• Create effective filing systems and retrieve case data efficiently as and when needed • Keep track of prior scheduled appointments and issue timely reminders accordingly • Act as liaison among senior executive and staff members • Assist the senior management in arranging meetings and conferences • Handle daily correspondence, forward it to relevant sections and attend telephone calls • Carry out internet research on competitive companies in the market and issue reports

Summary of Responsibilities Ensure the daily operation of the office, including coordination and supervision of cleaning, plant care, and other maintenance services Order general office supplies, stationary and office equipment Organize any issues related to representation, orienting guests, ordering supplies for presentations, catering Assist in liaison with the landlord of office building, with service providers Assist in liaison with external IT service provider, handle lower level IT issues in the office (printer, webcam etc.), coordinate with the IT team in Budapest Handle incoming and outgoing mails, liaise with Fedex / UPS / USPS Assist in coordination and preparation for meetings and conference calls, including arrangement of logistics, meeting space, communications and catering Assist in arranging and confirming local, domestic and complex international travel for team members and ensuring effective use of time and resources Assist the HR team with new employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum of 3 years of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Employer.

Tags for this Online Resume: cost effective, Call Center Manager, Strategic Leadership, profit margins, Operational Forecasting, Risk Management

Tags for this Online Resume: Customer Service, Scheduling, Management, Effective Problem Solver, Call Center, Microsoft Applications, CMS AVAYA, Motivator

• 15 years of Customer Service Operations and Call Center Management experience • 6 years of Project Leadership experience in a customer facing role within the telecommunications, legal and printing industries • Proven strategic focus to drive results using business performance data and analytics, ability to build and justify cases for improvement • Ability to develop highly effective employees and maintain a rewarding wo...

An excellent oral and written communicator; sensitive and effective trainer and facilitator with diverse audiences; demonstrated independent initiative and collaborative teaming; project management experience with certification in call center operations and management.

Seeking a responsible and challenging position to utilize my skills and experience in Call Center Management and Technology Integration with a focus on achieving an efficient and cost effective service as well as suiting technology to enhance business operations while improving customer service.

Answered numerous phone calls per day, addressing customer inquiries..., dedicated to effective team management and customer satisfaction.

• Supports sales management plans by maintaining effective customer relations and assuring continued market penetration / profitability by making in - depth calls to end users to achieve sales objectives • Demonstrated leadership experience and implement customer - specific action plans • Develops and maintains purchasing and end user relationships • Resolves customer service - related issues • Proven record of success launching n...

Professional Duties & Responsibilities Determined client financial goals and created comprehensive investment portfolios Recommended funds, allocation percentages, and risk management products Performed market and investment research, analysis, and asset allocation studies Authored market and portfolio commentaries and customer correspondence Generated product sales through cold calling, networking, and client presentations Oversaw loan process, determined risks, and recommended course of action Trained and supervised junior associates ensuring effective and efficient operations Experienced in legal compliance, research, and document creation Developed marketing and development plans as well as all collateral materials Resolved customer service inquiries resulting in client satisfaction and repeat business Performed all duties in a positive, courteous, and timely manner

NET state management by designing a secure hardware configuration, facilitating maintenance and system upgrade, and enhancing system stability • Introduced service - oriented architecture connecting call center with reporting system and providing innovative business intelligence solutions to end - users • Directed in - house and offshore project teams offering technical expertise and best practices • Prioritized assignments, evaluated personnel, and ensured effective and professional operations

Administrative Assistant — Duties & Responsibilities Provide office management and administrative support across a variety of industries and settings Train new team members ensuring they understand the brand and adhere to company policies and procedures Responsible for accounts payable / receivable, budgets, and other accounting functions Support sales, marketing, and customer service personnel ensuring effective operations Perform product research, verify specifications, and author sales / marketing proposals Manage product inventory, client database, order processing, and shipping Design and implement successful special events generating new customers and enhanced brand awareness Create and manage corporate helpdesk, information database, and policies and procedures for daily operation Negotiate contracts with vendors, contractors, and clients resulting in a financially favorable agreements Serve as liaison between multiple departments and senior leadership Manage corporate correspondence and reception duties including written, telephone, and in - person service Develop and strengthen relationships with clients, partners, and community leaders Encourage high customer retention by maintaining friendly, supportive contact with existing clients Organize conference calls, meetings, and corporate travel arrangements Create a clean, friendly, and productive office atmosphere Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Yacht Broker — Duties & Responsibilities Establish and successfully manage multiple businesses in the marine, automotive, and construction industries Experienced in boat building and sales, marine and automotive powder coating, and residential construction Responsible for sales, marketing, customer service, and human resource activities Hire, train, and supervise sales, customer service, and administrative staff ensuring effective operations Generate significant sales through effective marketing, networking, cold calling, and other tactics Build and strengthen professional relationships with marine industry leaders Utilize extensive nautical training and expertise to build company and personal reputation within the industry Oversee project timelines, finances, and quality control ensuring timely and high quality completion of objectives Reduce operational costs while increasing revenue through effective management tactics Continually engage in professional development training to enhance skill set Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Sales Manager — Duties & Responsibilities Experienced manager with a background in sales, marketing, team training, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Design and implement comprehensive marketing campaigns and all collateral materials Enhance brand awareness among target demographics by 74.9 % resulting in increased revenue Spearhead creation and launch of internet sales initiatives Increase new business by 37 % through effective networking, in person sales, and cold calling Set company sales records by increasing sales from $ 200,000 to $ 11,000,000 Consistently recognized with company awards for excellence in management, sales, and service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Serve on multiple strategic planning committees to guide business development initiatives Represent company brand with poise, integrity, and positivity

Customer Service Supervisor Duties & Responsibilities Create training / development plans for staff and service team members, providing on - going performance feedback Provide continuous assessment of service associates, while furnishing oversight and guidance regarding effective issue resolution and customer management techniques Interact with customers in a professional manner to improve the client experience Perform need - based client assessment to provide effective solution Generate referrals and consistent repeat business through effective service Maintain a strong working knowledge of the product and respective marketplace Address client queries and resolve customer issues in an expedited manner Act as a liaison between clients and other staff members and departments Manage phone systems, and direct incoming calls to their appropriate channels Provide on - site support to other staff and coordinate all daily business efforts Assist managements with various duties as assigned

Professional Duties & Responsibilities Directed professional installation of advanced residential and commercial satellite television and internet Oversaw, trained, and reviewed customer service, sales, and installation staff ensuring effective operations Directly responsible for approximately 50 technicians at 5 offices throughout the region Designed and implemented training workshops for certification in Satellite Internet System installation Successfully reduced staff turnover while improving team skill sets and morale Responsible for multimillion dollar company inventory, tools, and vehicles Generated significant sales through cold calling, networking, and other sales tactics Consistently exceeded service goals through effective scheduling, routing, and relationship management Authored company sales and service reports and presented to senior leadership Delivered exceptional customer service resulting in client satisfaction, repeat business, and referrals Resolved customer service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Consistently promoted and awarded for excellence in sales, customer service, and leadership

Hospitality Sales Manager — Duties & Responsibilities Direct all daily operations, sales, customer service, and finances for multiple hotels, resorts, and other businesses Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Design and implement marketing and sales campaigns resulting in increased revenue Consistently exceed sales goals through effective marketing, networking, and other tactics Make cold calls in a courteous, yet assertive manner that translates to sales results Perform research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Study internal literature to become an expert on products and services Set company budgets, maintain profit / loss statements, and ensure overall financial health Cut operational costs through effective inventory management and employee scheduling Negotiate contracts and agreements with suppliers securing quality products at low prices Create employee development programs building staff skill sets and value Utilize employee recognition tactics to build morale and company loyalty Perform administrative duties such as data entry, filing, faxing, and phones as needed Represent company brand with poise, integrity, and positivity

Insurance Underwriter — Duties & Responsibilities Experienced manager with expertise in underwriting, sales, marketing, and customer service Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Oversee health insurance underwriting determining client insurability and company risk Discover client needs, tailor insurance packages, and present quotes Utilize industry software to analyze risk, generate quotes, and author reports for senior leadership Build and strengthen professional relationships with internal sales representatives and external brokers Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Recognized and promoted for exceptional team management, sales, and customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Provide exceptional customer service resulting in client satisfaction and repeat business Set and strictly adhere to departmental budgets and timelines Represent company brand with poise, integrity, and positivity Continually participate in ongoing professional development opportunities to enhance skill set

Sales Manager — Duties & Responsibilities Experienced sales manager with expertise in sales, marketing, and customer service across a variety of industries Recruit, train, and direct staff ensuring they understand the brand and adhere to company policies and procedures Set and strictly adhere to departmental budgets and timelines Consistently exceed sales goals through networking, in personal sales, cold calling, and other tactics Increased new account generation and sales by 300 % within one year at Decisionmark Recognized and promoted for exceptional sales results, team management, and customer service Conduct research on prospective leads and existing clients to assist in developing sales strategies Craft effective sales presentations and proposals, tailoring them to clients based on their specific needs and styles Collaborate with junior level sales people to develop action plans to govern their performance Develop and lead training in customer service and sales best practices resulting in enhanced team skill sets Maintain comprehensive records detailing pricings, sales, activities reports, and other pertinent data Build and strengthen relationships with key clients, partners, and community leaders Provide exceptional customer service resulting in client satisfaction and repeat business Proficient in Photo Shop, SalesForce.com, Microsoft Office Suite, and other computer software Represent company brand with poise, integrity, and positivity

Professional Experience PHP LLC (Bountiful, UT) 2004 — Present Insert Title • Manage an insurance and financial services office of 35 agents ensuring profitable and professional operations • Responsible for training agents in company protocols and ensuring agent licensure • Oversee acquisition of insurance and financial service providers for client use • Perform full service client portfolio management including financial analysis, planning, and product sales • Oversee client account administration ensuring exceptional customer service and troubleshooting • Consistently exceed revenue goals through effective cold calling, marketing, referrals, and other tactics • Utilize extensive training in employee motivation tactics to build team loyalty and dedication to excellence • Recognized for excellence in management, sales, and customer service • Perform additional client service functions including medical lab scheduling and other logistics as needed

M&H Sales and Marketing (Tarrytown, NY) 03/1980 — 04/2002 Executive Vice President of Sales and Merchandising • Managed all merchandising activity and five departments with more than 200 sales representatives and managers • Served as an integral part of the senior management team responsible for mergers, acquisitions, and executive board meetings • Built separate division for manufacturers to outsource retail sales functions resulting in $ 5 million in revenue gains • Spearheaded development of diversified retail and wholesale divisions ensuring effective and efficient structure / operations • Developed and implemented a company - wide team - based account management system called CIMS (Critical Information Managemenmanagement team responsible for mergers, acquisitions, and executive board meetings • Built separate division for manufacturers to outsource retail sales functions resulting in $ 5 million in revenue gains • Spearheaded development of diversified retail and wholesale divisions ensuring effective and efficient structure / operations • Developed and implemented a company - wide team - based account management system called CIMS (Critical Information Managemenmanagement system called CIMS (Critical Information ManagementManagement Systems)

Professional Duties & Responsibilities Directed sales and customer service operations for a variety of companies and products Oversaw, trained, and reviewed customer service and sales staff ensuring effective operations Consistently exceeded sales goals through cold calling, networking, and other tactics Authored company financial and sales reports to determine trending and growth opportunities Negotiated contracts and agreements with vendors resulting in significant company revenue Delivered exceptional customer service resulting in client satisfaction and repeat business Conducted periodic client account reviews to ensure high level service and information accuracy Resolved customer service inquiries in a timely, positive, and professional manner Built and strengthened relationships with key clients, partners, and industry leaders Responsible for e-commerce technology and client information database Provided IT support, quality assurance analysis, and system upgrades to increase efficiency Authored and presented reports to senior leadership regarding data management best practices Consistently promoted and awarded for excellence in sales, customer service, and leadership

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positiCall Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positicall center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity