Sentences with phrase «effective change management for»

You will deepen your understanding of influencing factors, related roles and responsibilities and the importance of effective change management for a review to be successful.

Not exact matches

Expenses for retiree health benefits and workers compensation declined by $ 4.8 billion and $ 3.5 billion, respectively, but were partially offset by $ 2.4 billion in higher expenses for the amortization of unfunded retirement benefits, the result of statutory mandates effective for 2017 and changes in Office of Personnel Management actuarial assumptions.

Pernod Ricard today announced several senior management changes effective September 1, including promotions for two top executives currently at Pernod Ricard USA.

In a Buhari administration, let the true tenets of a presidential system of government become effective by demanding for major changes in management and institutional philosophy, that is, by making sure that new ways to administration are in place, as colonial thinking still shape our policy and institutional approaches.

• More effective management and protection of large areas outside of formally protected areas; • Increased law enforcement combined with improved legal frameworks and stiffer sanctions for poachers; • Coordination across all sectors on land use and protection of natural resources with a priority on conserving great ape populations; • Conservation advocacy for wildlife and law enforcement to effect behavior change; • An enhanced understanding of diseases such as Ebola to guide conservation actions; • Monitoring of great ape abundance and distribution, habitat loss, and illegal activities.

«Correctly identifying an invasive species as either native or non-native is important for developing sound policy, management and scientific research programs, because effective responses depend on knowing whether the species» dominance is caused by ecological or evolutionary novelty, changes in environmental conditions that facilitate it or both,» Taylor said.

Policies and finance mechanisms being developed for climate change mitigation may offer an additional route for effective coastal management.

Gestational diabetes is usually temporary but without effective management it can have life - changing consequences for both mother and baby.

Can be applied across training needs: While social learning can be applied to supplement varied training needs, it is very effective for new initiatives including specific change management mandates.

b Promote mechanisms for raising capacities for effective climate change related planning and management, in LDCs, including focusing on women, youth, local and marginalized communities

Two years ago, PELP, a collaborative project between faculty at Harvard Business School and Harvard Graduate School of Education that focuses on developing effective leadership and management practices to support large - scale organizational change in urban school districts, began the Case Competition where teams of Harvard University students present recommendations for a school district to a panel of faculty judges.

The Leadership Institute for Academic Librarians helps college - level librarians and administrators deepen their management skills and prepare to become more effective leaders in a time of institutional change.

Session 3 (April 19)-- Becoming a Change Agent: Identify core competencies for effective school leadership, including change managChange Agent: Identify core competencies for effective school leadership, including change managchange management.

Shawna Wells is a partner at The Management Center where she coaches leaders working for social change to build and run more effective organizations.

Joshua Starr's chapter, «Organizing Adult Learning for Adaptive Change Management: A Systems Approach,» suggests that professional learning communities (PLCs) can be effective forums for collaboration, given they include the content and structures necessary to build teachers» collective knowledge and skills.

She brings an expertise in developing effective collaborative teams, change management, and a passion for creating equitable schools and communities.

Recently, it has become clear to me that global climate change (warming) is another looming force that will upset advocacy for more effective growth management in the PNW.

The likelihood that climate change will result in abrupt ecosystem shifts (Walther 2010) favoring the introduction or reemergence of diseases for which effective surveillance and management practices are not yet in place.

Requires such group, within a year and every four years thereafter, to submit to Congress a report that: identifies gaps in data and recommends actions to fill those gaps; proposes a coordinated strategy for funding and allocating responsibilities among federal agencies for climate and other global change data collection, management, and retention; recommends a federal capital investment strategy; and evaluates optimal design of observation system components to ensure a cost - effective, adequate set of observations detecting and tracking global change.

This increased exposure for CDR approaches, which encompass both biological (e.g. afforestation, ecosystem restoration, land management, biochar, and bio-CCS) and chemical (e.g. direct air capture, enhanced mineral weathering) techniques — is a good thing for the climate change debate: we will likely need to have scalable, sustainable, cost - effective CDR systems as well as ways to reduce our emissions to avoid catastrophic climate change.

In the conclusion to his «Plan B» chapter (p 228), Bob Carter writes: «It is therefore time to move away from stale «he - says - she - says» arguments about whether human carbon dioxide emissions are causing dangerous warming, and on to designing effective policies of hazard management for all climate change, based on adaptation responses that are tailored for individual countries or regions... By their very nature, strategies that can cope with the dangers and vagaries of natural climate change will readily cope with human - caused change too should it ever become manifest.»

Experience with disaster risk management and climate change adaptation can inform effective approaches to prepare for and respond to extreme events and disasters.

For Albay Province Governor Joey Salceda, who sits as a co-chair of the Green Climate Fund, mainstreaming effective climate change adaptation and disaster risk management is the key.

For climate change assessments to be effective in supporting risk management, they must be co-produced by subject matter experts and users (Lemos and Morehouse 2005, Meadow et al 2015, Moser and Davidson 2016).

This includes identifying the values that may be at risk; synthesizing information on how climate risk management problems can be prioritized and manageably bounded; providing concrete options for managing risks, including how to create or identify such options; summarizing lessons learned in how to defensibly select among options by making explicit the inevitable tradeoffs that will arise when objectives conflict; evaluating the conditions under which such actions would be more or less effective; and providing guidance on how to manage continuous change over time, since climate risks are unlikely to be static.

This analytical report provides a brief description of DRR and then reviews a selection of tools that can provide an effective framework for combining the knowledge and experiences from the disaster management and climate change communities to build adaptive capacity.

For many of the groups working for the equal involvement of women in climate change issues, the deliberations on climate change are too narrowly focused on the politics of emissions reductions, rather than the long - term social and community initiatives that could underpin a real shift in a global consciousness or more effective practices of post-disaster rebuilding.In a statement to the U.N. General Assembly in July of this year, executive director of the Women's Environment and Development Organization (WEDO), June Zeitlin, points out: «Women have always been leaders in community revitalization and natural resource managemeFor many of the groups working for the equal involvement of women in climate change issues, the deliberations on climate change are too narrowly focused on the politics of emissions reductions, rather than the long - term social and community initiatives that could underpin a real shift in a global consciousness or more effective practices of post-disaster rebuilding.In a statement to the U.N. General Assembly in July of this year, executive director of the Women's Environment and Development Organization (WEDO), June Zeitlin, points out: «Women have always been leaders in community revitalization and natural resource managemefor the equal involvement of women in climate change issues, the deliberations on climate change are too narrowly focused on the politics of emissions reductions, rather than the long - term social and community initiatives that could underpin a real shift in a global consciousness or more effective practices of post-disaster rebuilding.In a statement to the U.N. General Assembly in July of this year, executive director of the Women's Environment and Development Organization (WEDO), June Zeitlin, points out: «Women have always been leaders in community revitalization and natural resource management.

For instance, these situations may relate to changing the trustee's power of investment and management of the trust, effective administration of the trust, readjustment of beneficial interests, acceleration of beneficial interests, tax planning and in some cases even addition of beneficiaries.

We've also issued a Brexit Tool Kit for in - house lawyers looking at and modifying some of the standard template clauses in commercial contracts that should be changed in advance of Brexit to ensure effective risk management.

recognized by technical team for using effective training and internal marketing to achieve management and staff «buy - in» of this major changes.

Building dynamic sales teams and implementing staff training programs that allowed for effective change management and propelled revenue increases of up to $ 184M.

HR Specialist ABC Company — West Covina, CA [02/2009 — 05/2013] • Communicated with management and executives for creation, refreshing and / or interpreting policy changes • Provided administrative support for all HR functions, including filing, copying, general correspondence and support / preparation for meetings, training, orientations, and executive traveling • Professionally worked with confidential and sensitive data • Utilized excellent writing and communication skills to provide effective customer service

I am looking for a position of retail customer service, to leverage my effective skills of customer management and retailing industry expertise for bringing new changes for the organization I am associated to.

Buying Assistant Restaurant Depot, Carson City, NV 7/2013 — Present • Provide buyers with information on stock levels, and required items • Create and maintain effective liaison with vendors to ensure timely and accurate delivery of goods • Write purchase orders, and provide assistance in buying merchandise from different sources • Identify appropriate resources to obtain goods / items from, placing special focus on budgetary constraints • Assist in developing pricing modules, and providing advice to retail outlets regarding product pricing • Create and manage plans for stock levels, and assist in analyzing consumer buying patterns • Review performance indicators, including sales and discount levels, and provide intervention during changes in demand • Participate in promotional activities, write reports, forecast sales levels, and present new ranges to the management

• Accurately processed payroll as well as monitored vacation / benefit accruals independently • Actively managed wage garnishments and processed termination checks • Accepted accountability for the overall teamwork and stood responsible for meeting the deadlines • Assisted HR department with compensation and benefits for payroll related tasks like processing benefits premiums, wage ceilings, long term disability claims, life insurance, group health insurance, fringe benefits, and overtime pay analysis • Assisted internal and external auditing procedures related to payroll by following company standards and policies • Monitored and reviewed complete payroll accounts for verification of accuracy and in case of any discrepancies made appropriate corrections and updates, at the end of every month • Communicated effectively with all staff responding to their requests and inquiries related to payroll information • Correctly made payroll related general ledger journal entries for each record • Created and dispersed payroll vouchers to the company employees every month on the pay day • Created benefit audits and reports for terminated / retired employees • Maintained perfect reconciliations of balance sheet accounts related to the payroll • Executed special research projects regarding payroll management and for detailed analysis of financial facets of payroll • Gave suggestions to the management for the policy and procedure updates and refreshers related to payroll management and its financial aspects • Organized and maintained outstanding payroll checks and lists in coordination with the HR department • Managed contacts and communicated regularly with all the internal and external stakeholders ensuring effective flow of information • Organized files, accounts, ledgers, records, employee books for payroll documents and other related purposes • Prepared SDLs — Salary Distribution Journals and other distribution journals every month for payroll accounts • Processed and prepared corporate payroll using Pay Expert Application, managing all paperwork for the wire transfers and generated return funds • Processed payroll changes for new hires and terminations ensuring accuracy and timeliness of the process • Proficiently used PRG (Millennium) payroll and TMx labor scheduling software applications for effective payroll management • Resolved all issues related to payroll tax payments and reported after every pay run making sure that all filings were accurately represented by the tax service provider • Reconciled tax payments for federal, state and local payroll as well as returns for multiple authorities on monthly basis.

• Tracked status of new business efforts through business development databases • Monitored market trends and tracking competition to provide recommendations for necessary changes • Built effective business development teams by training and developing staff members • Assisted marketing teams in implementing products and services that meet the specific requirements of customers • Handled lead generation duties through effective management of the company's sales processes

Summary of Responsibilities Ensure the daily operation of the office, including coordination and supervision of cleaning, plant care, and other maintenance services Order general office supplies, stationary and office equipment Organize any issues related to representation, orienting guests, ordering supplies for presentations, catering Assist in liaison with the landlord of office building, with service providers Assist in liaison with external IT service provider, handle lower level IT issues in the office (printer, webcam etc.), coordinate with the IT team in Budapest Handle incoming and outgoing mails, liaise with Fedex / UPS / USPS Assist in coordination and preparation for meetings and conference calls, including arrangement of logistics, meeting space, communications and catering Assist in arranging and confirming local, domestic and complex international travel for team members and ensuring effective use of time and resources Assist the HR team with new employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum of 3 years of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Employer.

Launched effective change management strategies for clients, collaborating with all parties focused on decision - making processes.

EDUCATION / PROFESSIONAL TRAINING B.S., Business Administration / Marketing Management — University of Southern Mississippi — 1984 Professional Training: → APP Corporate Product Training → Hill - Rom Corporate Product Training → Bristol - Myers Squibb Corporate Training → Moore Business Forms Corporate Training → Advanced Managers Training → Budgetary Development & Cost Controls → Effective Sales & Marketing Strategies → Recruitment, Hiring & Interviewing Techniques → Training & Development of Employees → Leading in a Changing Environment → Goal Setting for Managers → Territory Development → Team Building → Time Management

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Accounts Payable and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various related accounting principles, regulations, and applications, continuously utilizing changes to business accounting landscape within current responsibilities Apply various accounting rules and GAAP procedures to critical functions, including the review and approval of journal entries, data and financial reconciliations, cash flow and discrepancy analyses, transaction management, and other tasks Provide relevant oversight and administration to all aspects of accounts payable execution, including billing and collections, vendor file maintenance, reporting, order processing, data and financial accuracy audits, and invoice management Perform regular account and payables reconciliations and variance resolutions to ensure accurate financials and provide continuous relevant insight into the financial health of the company Manage important and sensitive financial documents, receipts, correspondence, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research, and evaluation of current administrative and accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs, and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management Utilize technological resources, including software and accounting applications, to track all aspects of accounts payable and other financial operations as well as prepare important and sensitive cost, billing, and revenue documents Collaborate with respect to effective communication between all departments, including general accounting and administrative personnel, and coordinate all daily business operations with leadership staff Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations

Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts focusing on customer satisfaction, business development, and effective resource management • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10gmanagement • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10gManagement Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10gmanagement reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10gmanagement program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10gmanagement • Lead change control board (CCB) and Failure Review Board (FRB) for effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10gmanagement ensuring effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Database.

Accounting and Financial Administration Professional — Duties & Responsibilities Develop and maintain a strong and extensive working knowledge of various accounting principles, regulations, tax codes, and applications, continuously applying changes to accounting landscape to current responsibilities Apply various accounting rules and procedures to critical tasks, including the review and approval of journal entries, data and financial reconciliations, balance sheet and income statement accounting, cash flow analyses, account collections, capital utilization and on - going budgetary considerations Provide relevant oversight and administration to all aspects of business finance, including billing and collections, payroll execution, vendor relationships, payroll and salary management, and other pertinent functions Perform regular book reconciliations and variance resolutions to ensure audit - ready financials and provide continuous relevant insight into the financial health of the company, in both a regular and ad - hoc manner, to company management Manage important and sensitive financial documents, receipts, and invoices on a daily basis, providing organization for audit assistance and execution as well as compliance with various accounting standards Perform analysis, research and evaluation of current accounting policies and procedures, implementing change where necessary to drive corporate efficiency, manage costs and drive revenue Facilitate the efficiency and implementation of all accounting operations from concept to execution, while coordinating actions on all daily operational and logistical aspects from corporate financial management to payroll Utilize technological resources, including software and accounting applications, to track all aspects of firm accounting and financial operations as well as prepare important and sensitive tax documents related to all aspects of organizational operations Collaborate with respect to effective communication between all departments and coordinate all daily business operations with other leadership staff and other personnel Work closely with and support senior - level management in budgeting and corporate planning strategies Address client, vendor, and management queries, resolving them in an expedited manner Assist management with various other duties as assigned to facilitate efficient administration and operations, making appropriate and effective recommendations with respect to performance optimization

• Directed financial management consultation for the Office of Personnel Management • Analyzed OPM's retirement and insurance software identifying crucial systemic flaws • Created system process maps and descriptions in conjunction with subject matter experts • Developed data management solutions to remedy costly payment system errors • Provided cost benefit and return on investment analysis for process changes • Delivered comprehensive best practices guide along with supporting industry research • Managed consulting team ensuring cost effective, efficient, and timely project management consultation for the Office of Personnel Management • Analyzed OPM's retirement and insurance software identifying crucial systemic flaws • Created system process maps and descriptions in conjunction with subject matter experts • Developed data management solutions to remedy costly payment system errors • Provided cost benefit and return on investment analysis for process changes • Delivered comprehensive best practices guide along with supporting industry research • Managed consulting team ensuring cost effective, efficient, and timely project Management • Analyzed OPM's retirement and insurance software identifying crucial systemic flaws • Created system process maps and descriptions in conjunction with subject matter experts • Developed data management solutions to remedy costly payment system errors • Provided cost benefit and return on investment analysis for process changes • Delivered comprehensive best practices guide along with supporting industry research • Managed consulting team ensuring cost effective, efficient, and timely project management solutions to remedy costly payment system errors • Provided cost benefit and return on investment analysis for process changes • Delivered comprehensive best practices guide along with supporting industry research • Managed consulting team ensuring cost effective, efficient, and timely project completion

Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Facilitated working relationships with co-tenants and building management.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Managed the day - to - day calendar for the company's senior director.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Coordinated meetings with other department managers and served as main liaison between sales and field staff.Scheduled and confirmed appointments for entire management team.Provided support for CEO and sales team in managing operation work flow.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Developed more efficient filing systems and customer database protocols.Qualified competitive subcontractor bids prior to execution of contracts.Submitted all project closeout documents in accordance with the contract.Assigned projects and tasks to employees based on their competencies and specialties.Accurately provided status information on project progress to the project management.Monitored the safety of all construction activities, making on - site personnel safety the top priority.Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols.Increased the employee base by 50 % to meet changing staffing needs.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work - related problems.

Claims Management Duties & Responsibilities Utilize efficient workflow organization to improve departmental efficiencies while ensuring effective client response and diligent analysis of claims, with extensive experience in both commercial and personal lines Provide relevant administration and direction to multi-million dollar staff budgets, quality control, fraud investigations, and complex claims reviews, earning denial authority over high - level claims cases Identify and develop talent among team members with focused training efforts, performance reporting and analyses, and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight and guidance regarding effective service strategies and techniques, loss liability monitoring, and claim litigation assistance Develop and implement the marketing and sales efforts of customer service team while tracking progress versus established internal and external benchmarks, providing disciplinary actions when necessary Construct customer service and claims team through effective staff hiring to aid in efficient operations and execution, delegating important tasks / assigments to line supervisors while providing branch - level guidance Aid in strategic planning and capital budgeting based on improving operating efficiency and reducing service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and profeManagement Duties & Responsibilities Utilize efficient workflow organization to improve departmental efficiencies while ensuring effective client response and diligent analysis of claims, with extensive experience in both commercial and personal lines Provide relevant administration and direction to multi-million dollar staff budgets, quality control, fraud investigations, and complex claims reviews, earning denial authority over high - level claims cases Identify and develop talent among team members with focused training efforts, performance reporting and analyses, and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight and guidance regarding effective service strategies and techniques, loss liability monitoring, and claim litigation assistance Develop and implement the marketing and sales efforts of customer service team while tracking progress versus established internal and external benchmarks, providing disciplinary actions when necessary Construct customer service and claims team through effective staff hiring to aid in efficient operations and execution, delegating important tasks / assigments to line supervisors while providing branch - level guidance Aid in strategic planning and capital budgeting based on improving operating efficiency and reducing service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and profemanagement Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and professionalism

Professional Experience Marine Corps Network Operations Security Center (Quantico, VA) 12/2008 — Present Information Technology Project Manager • Serve as Project Manager responsible for Network Enterprise Services strategic plans and process development • Tasked with the engineering and design of enterprise services for the largest IT project facing the Marine Corps • Oversee project acceptance, manage third party contractor relations, identify requirement gaps, evaluate integration requirements, document solutions, and facilitate the turnover to the operations group • Administer email messaging system, active directory infrastructure, storage area networks, and virtual server infrastructure • Additional systems of responsibility include DMS (Defense Messaging System), DAR (Data at Rest, Guardian Edge's enterprise encryption), HBSS (Host Based Security System), MOSS 2003/2007 (Microsoft SharePoint), SCOM (System Center Operations Manager, Enterprise Event Monitoring) • Provide full time Tier II & III Help Desk Support for the ~ 50,000 users in both the classified and unclassified networks • Directly manage subordinate IT supervisors determining workflow and ensuring efficient and effective operations • Serve as a member of external boards, committees and working groups representing the USMC and the MCNOSC • Champion the MCNOSC's adoption of the ITIL (Information Technology Infrastructure Library) processes, implement the MCNOSC's Change Management Process, and establish the first enterprise level Change Management Approval Board • Serve as Project Manager during the Marine Corps first implementation of HBSS on the classified and unclassified networks • Responsible for the Marine Corps» Network Consolidation of the SIPRNet involving the collapsing over 36 separate Active Directory Domains into one forest and a single domain structure and the migration of over 300 servers and every workstation on the USMC SIPRNet

Groveside Homes (London, England) 1985 — 1990 Site Manager • Oversee residential construction site ensuring cost effective, efficient, and safe operations • Responsible for budgets, schedules, materials, purchasing, and subcontractor management • Ensure compliance with all applicable laws, regulators, and inspectors • Document daily activities, process change orders, and issue RFIs and RFCs • Serve as liaison between company and home owners ensuring client satisfaction • Review and compile the close out documents • Build more than 400 single family homes a year in London and south East of England

I work collaboratively with you to examine your life choices, problem management and support you through the process of implementing effective change in your life I am an active - directive psychologist who not only listens to you but also provides valuable information on strategies on what is working for you and what isn't.

Development of a Korean Version of Pro-Change's Processes of Change Measure for Effective Stress Management