My brokerage is a three ‑ Realtor operation run out of my partner's home — I make no apology for the fact that we don't have an expensive, flashy office, but rather provide a cost ‑
effective operation focused entirely on providing exceptional customer service.
Not exact matches
The large volume of new commitments from existing franchisees follows the company's 2016 convention, during which Cicis leadership laid out the strategy to contemporize its restaurants with its new MAVERICK reimage package;
focus on driving guest frequencies by highlighting the brand's unique ability for every guest to get what they want from the variety available on its unlimited buffet; and to streamline its
operations with more efficient and
effective systems.
His research and administrative interests have
focused on the design and
operation of programs that promote high quality, cost
effective medical care.
The Lib Dems call for an urgent review of the powers leading to a more «sensitive and
effective» use of stop and searching, «freeing up police to
focus on counter-terrorism
operations that actually work.»
Thom's leadership has deepened the company's
focus on Growth; «Operational Excellence:» ensuring that the domestic field
operations are implemented with fidelity to the company's proprietary Five Strand Design ®; successfully re-tooling the company's enrollment function; building and implementing an
effective and efficient account management model; developing a coherent communications and social media strategy; and managing the operational features of the company's strategic alliance with Magic Johnson Enterprises.
As an accredited school, Northwest Academy has demonstrated that it is
focused on providing a safe and enriching learning environment while maintaining an efficient and
effective operation.
Cunningham's appointment is
effective from January 1, 2018, and his role will
focus on the provision of strategic leadership to the U.S. and Canadian business
operations.
Specializing in the interaction between the user and the game, user interface (UI) programmers
focus on
effective operation.
The fundamental mission of the Center for Offshore Safety is to promote continuous improvement in offshore drilling, completions and
operations through
effective leadership, collaboration, communication, teamwork, disciplined management systems, independent third - party auditing and certification, with a
focus on company Safety and Environmental Management Systems.
Approaching this special
focus on litigation, in particular surrounding the Latin American region, our next thought leader believes keeping abreast with the latest legal developments, communication with foreign lawyers and clients, and
effective translation of domestic legislation are key to secure and comfortable firm
operations.
PC: I suggest that lawyers
focus on how technology can make their
operations more cost
effective.
This experience, combined with our comprehensive understanding of the sector, means that we can provide
focused, high quality and cost
effective advice at all stages, from planning and construction to
operation and maintenance, financing, re-financing or sale.
By providing high - value, cost -
effective legal services to organisations involved in research and development projects, asset
operation and maintenance, and decommissioning, we enable our clients to
focus on driving their activities forward.
In his current position, he leads the law, compliance, insurance, and government relations
operation function for a global Fortune 30 company operating in 160 + countries with the core
focus of work centered on aligning departments and
operations with an
effective business strategy in step with targeted business objectives and goals.
The new wave of success practices will need to
focus on those clever, successful and
effective operations successes that arise in the tighter resourced / closer knit collaborative teams in mid - and smaller - sized departments.
Resume samples in the field
focus on skills like knowledge of spa
operations, customer service, stamina,
effective communication, attention to details, problem solving, and computer competences.
OBJECTIVE An energetic and customer -
focused individual seeking a Counter Person position utilizing counter management skills and hospitality abilities to manage
operations of facility in the most
effective manner.
• Special talent for creating menus and correlating recipes in according to gross customer - base's specific tastes • Track record of effectively and efficiently handling staff scheduling duties to ensure appropriate shift coverage • Skilled in investigating and resolving complaints regarding food quality and service •
Focused on ensuring exceptional food service delivery through dedicated training programs and conformance to quality control standards • Adept at overseeing food preparation methods, portion sizes and garnishing activities to ensure conformance to presentation standards • Particularly
effective in monitoring budgets and payroll records and handling reviews of financial transactions, to ensure authorization of expenditures • Specialized courses in food aesthetics and preparation, aimed at providing customers with novel tastes and presentations • Hands - on experience in overseeing the day to day
operations of the restaurant and handling supplies and equipment procurement activities • Proven record of ensuring that all food service programs follow appropriate sanitation procedures • Excellent skills in controlling food costs, ascertaining conformance to sanitation and quality and training food service workers to work optimally
An engineering management resume objective should
focus on the key aspects that are related to the position of an engineering manager who is responsible for managing aspects related to design,
operations, maintenance, and
effective functioning of the engineering department.
Seeking a responsible and challenging position to utilize my skills and experience in Call Center Management and Technology Integration with a
focus on achieving an efficient and cost
effective service as well as suiting technology to enhance business
operations while improving customer service.
Carmen Lewis 1007 E Avenue E Temple, TX 76501 (254) 770-3415
[email protected] Experienced Security and Logistics Professional Summary of Qualifications
Focused, results - driven Security and Logistics Professional with 15 years of experience in
effective security procedures, productive
operations, and the use of technical security systems to accomplish set objectives.
History of providing
effective leadership with a
focus on total organizational coordination to efficiently manage
operations, provide innovative concepts, supervise high performing teams and oversee line st...
• Exceptional analytical, information management, communication, and time - management skills •
Focused on high quality tasks completion, result oriented with attention to details • Adapt quickly to a new responsibilities using a variety of tools, possess an energetic positive attitude, has a willingness to work with new software and maintain procedures and
effective methods for
operations • Over 12 years experience in advanc...
Solutions -
focused, team oriented Network Analyst with broad - based experience and hands - on skill in the successful implementation of highly
effective network and infrastructure
operations with cost -
effective management of innovative technical support strategies for defense.
Accomplished client -
focused senior level executive with more than fifteen years of proven success improving processes and procedures, developing strong working teams and building powerful, cost -
effective operations.
Performed
effective training for all new staff hires
focused on DoD travel regulations and facilitated daily onsite
operations between Valytics and Deloitte.
Business Development and Sales Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing sales and marketing presentations, overseeing business development functions, and managing / leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate product / service, generating increased revenue through improved close ratios as well as referral / repeat customer business Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with
focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install support staff to aid in
effective sales, marketing, and client service
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a
focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Utilize knowledge of various technology - based applications, including ACT, Genesis, Calyx Point, Encompass, DU / LP, and Assetwise Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team
Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing
operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with
focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in
effective sales, marketing, and service
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure
effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks,
focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency
Executive Management Duties & Responsibilities Provide
effective solutions to complex issues such as cost budgeting, pricing strategies, vendor negotiations, revenue projections, purchasing and sales negotiations, business development tactics and industry competition Identify and develop talent among team members with targeted recruitment,
focused training efforts and the promotion of a performance - based work environment that leverages individual talents for group benefit Utilize needs - and situation - based assessments to manage costs and capital outlays and determine potential ROI Participate heavily in all marketing, branding, public relations and communications activities Develop leadership team and support staff to aid in efficient business
operations, sales and marketing functions, and client service execution, delegating important tasks and assignments while monitoring for
effective resolution Lead through example with consistent work ethic, attitude, and professionalism, while performing sales presentations, overseeing market
operation and business development, creating new revenue channels and managing key vendor and client relationships Collaborate in all phases of strategic planning with senior - level management, while furnishing oversight and guidance regarding
effective acquisition strategies, pricing, market trends, and operational structures Assess and expand key markets and potential business ventures while ensuring operational efficiency and solid execution of corporate mission Create and implement marketing and sales strategies while tracking progress versus established internal and external benchmarks,
focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the products, services and respective marketplace, including pricing and regulatory trends, competitor strategies, general economic conditions and other business metrics Act as a liaison between staff, clients, and other management members to resolve issues in a timely manner
Professional Profile Utilize technology and tools to drive the machine assembly process, ensuring accurate and safe
operation as well as monitoring output for any identifiable issues or errors Lead through example with consistent work ethic, attitude, and professionalism, while performing related job requirements and supporting all production management and execution functions Develop and maintain a strong working knowledge of products, materials, production techniques, equipment maintenance and use, and other relevant industry knowledge and trends Perform regular process assessments to identify areas of concern while facilitating an
effective and timely solution through collaboration with production line management Apply technical knowledge and education to all production functions,
focusing on the accurate and efficient completion of all assigned jobs Organize and execute machine production process from job receipt to completion, while collaborating effectively with other staff, material personnel and company management to align production processes with customer requirements Interact in a professional and
effective manner with other staff Provide complete support to other construction personnel and management with technical assistance, guidance and successful team - oriented site
operations Adhere strictly to all stated guidelines, safety policies, production quality benchmarks and other applicable codes Participate extensively in all continuing education and advanced technical training opportunities to improve skill set and add value to company production process Address management and staff queries and resolve them in an expedited manner
Sales and Business Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while assisting in and performing sales presentations, collaborating in business development functions, and both managing and leveraging key business relationships Perform and aid in the execution of needs - based analyses and situational assessments for clients to position most appropriate products and services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with management and other sales professionals, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Apply talent among team members with
focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Utilize and work closely with support staff to aid in
effective sales, marketing, and client service
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, word - of - mouth marketing, and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a
focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions, and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management
Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing
operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer -
focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets, territories, and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, prospecting techniques, client service, pricing and market trends Identify and utilize sales talent among team members with
focused solution - based training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing and support personnel to aid in
effective sales, marketing and CRM
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related cross-business opportunities Create and implement marketing campaigns, sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a
focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Act as a liaison between clients, vendors, sales and support staff, and other members of the management team
Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts
focusing on customer satisfaction, business development, and
effective resource management • Oversee Data Management Program comprised of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical teams in gathering requirements and creating business cases for proper initiation of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily
operations, policies, procedures, and direct staff workflow • Initiate projects, employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for
effective & coordinate program
operations • Serve as Service Manager and Resource Manager for the program data management ensuring
effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Database.
Dayton Outpatient Center and Research (Dayton, OH) 8/2007 — 4/2008 Research Assistant Principal Investigator — Dr. Suresh Gupta; Sub Investigators — Dr. Arora, Dr. Choi Research Coordinator — Ritu Singla • Aided with the development and execution of various clinical research studies and programs, with a
focus in diabetic neuropathy, rheumatoid arthritis, osteoarthritis, CRPS, and NSAID - induced gastric ulcers • Worked under specific instructions to run routine tests, experiments, and procedures, ensuring compliance with all established policies, procedures, quality control objectives, and related safety, environmental, and infection control standards • Collaborated in the compilation and verifications of research data, samples, and specimens while participating in related data entry, analysis, and interpretation utilizing various data management and analysis programs • Performed routine data verification and quality control, ensuring data integrity and compliance with prescribed study protocol • Searched related literature and information sources for relevant information pertaining to experiments and procedures • Assisted in the setup,
operation, and maintenance of all research equipment and instruments • Administered various logistical, scheduling, and office management functions to provide high - quality subject service, efficient file and data organization, and
effective department
operations
Non-Profit Program and
Operations Coordinator — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various program administration functions, overseeing
operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team, including program mission, marketing and public relations, vendor and volunteer management, member services and systems implementation Demonstrate leadership with respect to program direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding
effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with
focused training efforts,
effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in
effective marketing, relations, administration and program
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the
effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and
operations strategies while tracking performance versus internal and external benchmarks,
focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevant tools
Event Planning and Entertainment Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing event administration functions, overseeing client management
operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding
effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with
focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in
effective marketing, relations, administration, and event
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the
effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks,
focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relevant tools
Professional Duties & Responsibilities Managed all daily
operations in each zone of Ford's Trim and Chassis Departments Oversaw manufacturing processes, 120 employee team, and final product quality Served on company Continuous Progress Improvement teams developing best practices Observed product manufacturing process and recommended improvement strategies Reduced personnel overtime, manpower, and production scrap while increasing efficiency Identified design flaws, offered remedial measures, and implemented changes Received numerous awards for process and product improvement recommendations Ensured product and manufacturing process compliance with all applicable laws Chosen to lead the launch of multiple products from Ford's Kentucky and Kansas plants Directed and improved the 2009 F - 150 Product Development Launch Team Met all production and launch timelines while remaining compliant with ISO - 9001 standards Responsible for the enforcement of all safety protocols and procedures Handled union contract negotiations and grievance discourses Leader of and participant in Ford's Diversity Committee Participated in company workshops
focused on environmental preservation techniques Performed environmental safety examinations including air and chemical emission testing Maintained machinery ensuring
effective and safe
operation Completed all assignments in a professional and positive manner
Regional Restaurant Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, supervising the facilitation of food sales, overseeing restaurant
operations and promoting a high - quality, memorable customer dining experience Participate in all phases of strategic store - level planning with other management professionals, including local staffing, service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to manage and reduce food, beverage and labor expenses Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the
effective application and execution of critical internal policies and procedures to standardize restaurant offering across markets Meet and exceed customer satisfaction benchmarks while tracking progress versus established branch and corporate guidelines Identify and utilize talent among team members with
focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks,
focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor
operations
Sales, Marketing and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while aiding and performing sales and marketing presentations, overseeing business development functions, and both managing and leveraging key business relationships Perform needs - based analyses and situational assessments for clients to position most appropriate products and services, generating increased revenue through improved close ratios Collaborate in all phases of strategic planning with senior - level management and customers, including cost budgeting, pricing strategies, vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with
focused product and service training along with the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Utilize support staff to aid in
effective sales, marketing, and client service
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key customer and vendor queries while resolving them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of cross-sales opportunities Create, implement and achieve marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a
focus on revenue generation, cost control, networking, and staff success Develop and maintain a strong working knowledge of respective products / services and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance as well as adhering to all related laws, policies, procedures and guidelines Act as a liaison between clients, vendors, sales and support staff, and executive management
Deputy Sheriff — Duties & Responsibilities Deputy Sheriff with extensive background in child and family protective services Develop expertise in child abuse case management through extensive police and FBI training Create and lead training institute for social workers dealing with youth and young adult abuse survivors Instruct case managers in abuse investigations, witness interviews, and evidence collection Identify at risk children, follow appropriate procedures, and extricate youth from abusive situations Strictly adhere to federal / state guidelines, program policies, timelines, and budgets Represent the training institute with poise, integrity, and positivity in the public forum Interact with federal, state, and city officials, agencies, and community organizations Recruit, train, and direct large police staffs ensuring safe,
effective, and professional
operations Serve on multiple task forces
focused on child abuse, international crime, and other specialized areas Consistently recognized and promoted for exceptional service record and dedication to the community
Business Development Management — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while performing technical marketing presentations, overseeing business development functions and both managing and leveraging key business relationships Perform needs - based analyses and situational assessments to position and implement most appropriate services Collaborate in all phases of strategic planning with senior - level management and clients, including budgeting, service strategies, technical considerations, insurance vendor negotiations, revenue projections and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, technical assistance, project management, pricing and industry trends Utilize talent among team members with
focused communications and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Employ support staff to aid in
effective marketing and technical client service
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral marketing and the leveraging of cross-sales opportunities Execute marketing and sales strategies and related promotional programs, while tracking progress versus established internal and external industry benchmarks with a
focus on revenue generation, cost control and product success Develop and maintain a strong working knowledge of respective products and services and related marketplaces, including regulatory trends, customer demands, home care and infusion considerations, product advances and industry developments Collaborate effectively with all relevant parties, conveying information in a clear and concise manner while listening effectively to critical input, critiques, suggestions and guidance Act as a liaison between clients, vendors, sales and support staff, and executive management
Claims Management Duties & Responsibilities Utilize efficient workflow organization to improve departmental efficiencies while ensuring
effective client response and diligent analysis of claims, with extensive experience in both commercial and personal lines Provide relevant administration and direction to multi-million dollar staff budgets, quality control, fraud investigations, and complex claims reviews, earning denial authority over high - level claims cases Identify and develop talent among team members with
focused training efforts, performance reporting and analyses, and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight and guidance regarding
effective service strategies and techniques, loss liability monitoring, and claim litigation assistance Develop and implement the marketing and sales efforts of customer service team while tracking progress versus established internal and external benchmarks, providing disciplinary actions when necessary Construct customer service and claims team through
effective staff hiring to aid in efficient
operations and execution, delegating important tasks / assigments to line supervisors while providing branch - level guidance Aid in strategic planning and capital budgeting based on improving operating efficiency and reducing service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and professionalism
Professional Experience Harris Bank Evanston (Evanston, IL) 2000 — 2009 Vice President / Branch Manager • Managed all aspects of Evanston branch including daily
operations and personnel • Hired, trained, scheduled, and supervised staff of 10 tellers, personal bankers, and support staff • Created and implemented employee review, development, and recognition programs • Designed and executed education programs
focused on banking and service best practices • Oversaw teller line, mortgage, consumer loan, and commercial banking departments • Consistently exceeded financial goals through
effective sales, marketing, and management • Awarded Harris Bank Outstanding Sales Award for setting company best in product sales • Delivered excellent customer service resulting in client satisfaction and repeat business • Ensured banking compliance with state, federal, and internal regulations • Conducted audits to maintain responsible, profitable, and efficient
operations
Sales Management and Business
Operations — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing sales presentations, overseeing branch
operations / development, and the management of vendor relationships Collaborate in all phases of strategic planning with senior - level management, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of territory and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, pricing, and market trends Identify and utilize talent among team members with
focused training efforts, targeted sales professional recruitment, and the promotion of a performance - based work environment Develop support staff to aid in
effective sales, marketing, and client service
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries, including contractor and inventory issues, and resolve them in an expedited manner, promoting sustained revenue growth through client retention Create and implement marketing and sales strategies while tracking progress versus established internal and external industry benchmarks,
focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the product and respective marketplace, including pricing and regulatory trends as well as competitor strategies and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to facilitate information flow and drive operational efficiency
Sales Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing sales presentations, overseeing district
operations / development, and the management of strategic business relationships Collaborate in all phases of strategic planning with senior - level management, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of territory and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, pricing, and market trends Identify and utilize talent among team members with
focused training efforts, targeted sales professional recruitment, and the promotion of a performance - based work environment Develop support staff to aid in
effective sales, marketing, and client service
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of cross-sales opportunities Create and implement marketing and sales strategies while tracking progress versus established internal and external industry benchmarks,
focusing on both revenue generation as well as cost control Maintain a strong working technical knowledge of the products / services and respective marketplace, including pricing and regulatory trends as well as competitor strategies and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to facilitate information flow and drive operational efficiency
Property Management — Duties & Responsibilities Coordinate regular maintenance and repairs as well as emergency resolution through the efficient management of maintenance team and general / sub-contractors, also participating in restoration and renovation projects to ensure timely completion within designated budgets Develop annual property budget and monitor with monthly variance reports, preparing financial statements and various regular and ad - hoc reports on property status, including occupancy rates and lease expirations Provide relevant oversight and administration to tenant build - outs, utility service termination and transfer, supply purchasing, and building consolidation processes Support firm management to aid in
effective customer service, maintenance, and general property
operations, delegating important tasks and assignments while overseeing all critical management aspects Organize, manage, and execute all aspects of the lease process, facilitating the ease of operational aspects as well as price / term negotiations, rental agreement reviews, rent collection, impounds, and tenant eviction as necessary Generate increased revenue through tenant referrals as well as consistent lease renewals through
effective service and timely issue resolution Identify and develop talent among hired staff and property personnel, utilizing
focused training efforts within a performance - based work environment designed to utilize the critical strengths of assistants, supervisors, and techs Provide continuous assessment of property usage and needs, while furnishing oversight and guidance regarding
effective preventative maintenance programs, renovation considerations, and cost reduction / control measures Maintain a strong working knowledge of the leasing property, respective marketplace, and general economic trends Act as a liaison between clients, vendors, sales personnel, support staff, and senior management to facilitate information flow and drive operational efficiency
Sales Management and Business Development — Duties & Responsibilities Lead through example with consistent work ethic and professionalism, while overseeing sales and marketing
operations, executing critical business development functions, and both managing and leveraging key business, client, and vendor relationships Perform needs - based analyses and situational assessments to develop, market, and improve products and services, generating increased revenue through improved close ratios with customer -
focused and consultative sales strategies Collaborate in all phases of strategic business planning with other senior - level management personnel, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of key markets and potential clients, while furnishing oversight and guidance regarding
effective business acquisition strategies, prospecting techniques, client service, pricing, and market trends Identify and utilize talent among team members with
focused training, targeted professional recruitment, and the promotion of a performance - based entrepreneurial environment that leverages individual talents for group benefit Install sales, marketing, and support staff to aid in
effective sales, marketing, and client service
operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention and the leveraging of related business opportunities Create and implement marketing and sales strategies and promotional programs, while tracking progress versus established internal and external industry benchmarks with a
focus on revenue generation and cost control Develop and maintain a strong working knowledge of respective products, services, and related marketplaces, including pricing and regulatory trends, customer demands, competitor strategies, and industry developments Utilize familiarity with various marketing media, technology applications and software, compensation arrangements, budget
operations, quality assurance processes, and territory management Act as a liaison between clients, vendors, sales and support staff, and other members of the executive management team
Business Analyst — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing critical operational, support and administrative analysis functions while ensuring efficient organizational communications and on - going process enhancements Collaborate in all phases of strategic planning with other members of management team, including document and inventory control, data management strategies, sales support, customer relations, issue resolution and industry competition Provide continuous assessment of critical business processes, while furnishing oversight and guidance regarding efficiency and performance optimization considerations Perform needs - based and situational assessments of policies and procedures to improve operational effectiveness, manage and reduce costs, promote both employee and client satisfaction, and ensure adherence to related quality control and profitability standards Utilize talent among team members with
focused collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in
effective administrative
operations, report management, scheduling and other relevant functions, delegating important tasks and assignments while providing timely follow - up to ensure task completion Support the
effective execution of all financial aspects of business management, while analyzing, synthesizing and presenting important information to executive staff, stakeholders and other relevant parties Address key client, personnel and management queries and resolve them in an expedited manner, promoting sustained operational growth through staff communication and the leveraging of available resources Create and implement performance and efficiency benchmarks while tracking progress versus established industry metrics Maintain a strong working knowledge of products, services, techniques and relevant tools, while committing to continued advanced technical education with respect to complex concepts and studies as related to job Act as a liaison between clients, vendors, support staff, and other management partners to facilitate information flow and drive efficiency
Professional Duties & Responsibilities Created and directed graphic design, art, web design, and print production for large, varied client base Implemented design processes and managed production schedules Developed marketing collateral, strategies, and design concept for clients Generated new business including American Public Health Association (APHA), Brand Design, Brochures Inc., Deloitte and Touche, George Mason University, Kael Direct, and Linnie Carter & Associates Provided graphic design support to numerous governmental projects including the Lean Six Sigma Marine Corps Systems Command and Special Inspector General for Iraqi Reconstruction Maintained security clearance for work on sensitive materials Designed magazine art and layout for Naval Reserve Association News, Mariner, Hiker, and
Focus magazines Fashioned ads, article layout, and covers for The American Journal of Public Health, The Nation's Health, and American Public Health Association books Produced wide variety of promotional items including signage, overhead graphics, and maps Designed direct mail (OE's, BRE's, Letter / Reply's) for clientele and company use Enhanced and color corrected photos meeting the highest standards of quality Provided excellent customer support guaranteeing client satisfaction and repeat business Performed daily administrative support and accounting duties ensuring
effective and organized
operations Ordered art and office supplies for office ensuring efficient and cost
effective operations