Sentences with phrase «effective operational team»

Not exact matches

Paulson and Blankfein became an effective team, with Paulson globe - trotting and hobnobbing with clients and Blankfein assuming more and more operational control of the firm.

It requires headteachers and senior leadership teams who prioritise not only the operational aspects of teacher development but also, as Ofsted put it in their September 2015 handbook, «a motivated, respected and effective teaching staff» in «a culture that enables students and staff to excel».

The Center for Reform of School Systems creates effective school board - superintendent teams and strong instructional and operational systems to transform education for hundreds of thousands of children.

In this role she managed a team of associates to ensure effective administrative and operational support to a team of expatriates, as well as the team's budget and strategic planning process.

We have a strong Board of Trustees providing effective governance, are in good financial health, have an experienced executive team and a robust school improvement model that is now operational.

«He has successfully translated CIMB Group's strategies into operational solutions and effective outcomes, and champions the greater need to promote cross-departmental communication between his team and the rest of the organisation.»

This joint decision making can be an effective means for transferring operational risk from one team to the other, or at a minimum, result in a sharing of that risk.

Having an effective legal knowledge transfer to the operational team in an outsourcing arrangement is crucial to the success of the outsourcing relationship.

Accomplished and dynamic management professional with solid and diverse experience in the field of Renewable Energy Construction, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

A highly dedicated individual eager to contribute operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic management professional with solid and diverse experience in the field of construction and architecture, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic professional with solid and diverse experience in the field of construction restoration, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic professional with solid and diverse experience in the field of construction, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Live agent inbound and outbound contact centre services Responsibilities: • Day to day management of the recruitment department • To work closely with the operational management teams to identify all recruitment needs for the contact centre • Continuously source cost effective methods of recruitment and to maintain a healthy recruitment pipeline which matches the business needs • To drive direct recruitment channels for cost effective recruitment • To own and administer effective assessment centres for the recruitment of potential new starters • To compile starters list for all projects and ensure they are sent out accurately and on time and that the required HR paperwork is completed • Maintenance of the recruitment notice boards including generating posters and appropriate communications • Looking at different ways to attract and assess talent, such as organising and attending recruitment / assessment events • Producing weekly and monthly reports for senior management • Highlighting any recruitment issues or concerns to the operations team • Administering payroll and maintaining employee records • Administer and process timesheets weekly and monthly basis • Dealing with grievances and implementing disciplinary procedures • Interpreting and advising on employment law Person Specification: • At least 2 years in - house recruitment background within an outsourced contact centre • Interpersonal skills to form effective working relationships with people at all levels • The ability to influence, question & listen • Ability to work to tight deadlines and work well under pressure • Flexible, positive with a can do attitude • Excellent communication skills both written and spoken Working hours: Monday to Friday 9 - 6 pm Due to a very high number of applications we are unable to come back to every candidate with feedback.

Accomplished and dynamic professional with solid and diverse experience in a variety of fields managing overall operations and optimizing organizational processes, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic management professional with solid and diverse experience in the field of construction, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

Accomplished and dynamic professional with solid and diverse experience as craft supervisor, eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom - line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team.

* Proficient in AutoCAD and other mechanical design software * Thorough knowledge of all stages of production cycle * Excel at identifying ways to improve function * Effective at project design and management * Motivational team leader who brings out team members» strengths * Great communicator * Highly effective operational analysis proEffective at project design and management * Motivational team leader who brings out team members» strengths * Great communicator * Highly effective operational analysis proeffective operational analysis professional

Provides operational and administrative leadership and provides effective team building for the members of these Bureaus.

Enhance business performance through the development of high performing and cross functional teams, implementation of improvement strategies, and effective analysis / troubleshooting of operational issues.

AREAS OF EXPERTISE Effective Communication Strategic & Tactical Planning Budgeting & P&L Management Relationship Management Key Account Management Team Leadership Strategic Partnerships Operational Management Training & Development Business Development Contract Negotiations Cross-Group Collaborations Driving Revenue Growth Performance Improvement Coaching & Mentoring Sales Cycle Management Cost Saving CAREER HIGHLIGHTS * Op...

HIGHLIGHTS OF QUALIFICATIONS Effective communication Work both individually and in a team Problem - solving Logistics control Manager Organization Trained leaders through education Leadership Proficient in Windows XP Software Communication * Confers and cooperates with management and other in formulating and implementing administrative operational and customer relations policies and procedures * Observing and evaluating the o...

Team leader focused on development and implementation of effective metrics to measure operational efficiency.

AREAS OF EXPERTISE * Ambulatory / Health care administration * Strategic planning and marketing * Networking with broad - based constituencies * Program, I T, and project management * Management of multi-million dollar budgets * Operational and services planning * Facilitating effective team building to achieve common objectives * Collaborating with city government / planning departments, community groups, and schools * Work pl...

An accomplished and highly effective Senior Operations and Quality Leader with the ability to motivate multi-disciplined, cross-functional and multi-cultural teams to achieve Operational Excellence through driving Continuous Improvement, using the Toyota Production System, Six Sigma and Total Productive Maintenance (TPM).

AREAS OF EXPERTISE Team Leadership Sales Cycle Management Effective Communication Budgeting & P&L Management Strategic & Tactical Planning Training & Development Driving Revenue Growth Key Account Management Cross-Group Collaborations Efficiency improvement Relationship Management Coaching & Mentoring Operational Management Contract Negotiations Capex Decisions, M&A Strategic Partnerships Performance Improvement Cost Saving...

Exceptional skill in implementing teams and systems to provide business solutions and increasing operational efficiencies delivering bottom - line results through effective design, development and execution of informa...

Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases of strategic planning with other members of management team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments of policies and procedures to improve operational efficiency, manage and reduce costs, promote both employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, continued supervision of 40 staff, and the promotion of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure effective execution of all administrative, HR, and financial aspects of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency

Tags for this Online Resume: Business Development, Sales Leader, HealthCare, Laboratory, Team Builder, Customer centric, Skilled Negotiation, Channel Partner / Distributor, Expertise Analyzing Customer Process, Cross Funtional Teams, Overcoming Operational and quality challenges, Sustainable Growth and Profit, On time Delivery, Technical Assistance, Prepare Sales Forecast, Capex Expenditure, Consistent Market Penetration, Monitor Sales Performance, Sales Funnel, Proficient CRM, Sales Projects, Effective Closing Opportunities, Sales Management, Increase Revenue and Profit, Hired and Trained People, Implement Process Improvement, Personnel Performance Evaluation, Evaluate Distributor Performance, Set Distributor Sales Quota, Excel, Windows Power Point, Windows Word, Sales Funnel Management

I create robust IT architectures and infrastructure, build effective teams, create operational plans improving operational efficiency, operational cost containment, and high availability service delivery.

Executive Management Duties & Responsibilities Provide effective solutions to complex issues such as cost budgeting, pricing strategies, vendor negotiations, revenue projections, purchasing and sales negotiations, business development tactics and industry competition Identify and develop talent among team members with targeted recruitment, focused training efforts and the promotion of a performance - based work environment that leverages individual talents for group benefit Utilize needs - and situation - based assessments to manage costs and capital outlays and determine potential ROI Participate heavily in all marketing, branding, public relations and communications activities Develop leadership team and support staff to aid in efficient business operations, sales and marketing functions, and client service execution, delegating important tasks and assignments while monitoring for effective resolution Lead through example with consistent work ethic, attitude, and professionalism, while performing sales presentations, overseeing market operation and business development, creating new revenue channels and managing key vendor and client relationships Collaborate in all phases of strategic planning with senior - level management, while furnishing oversight and guidance regarding effective acquisition strategies, pricing, market trends, and operational structures Assess and expand key markets and potential business ventures while ensuring operational efficiency and solid execution of corporate mission Create and implement marketing and sales strategies while tracking progress versus established internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the products, services and respective marketplace, including pricing and regulatory trends, competitor strategies, general economic conditions and other business metrics Act as a liaison between staff, clients, and other management members to resolve issues in a timely manner

Skills Summary ♦ Financial Oversight ♦ Project Management ♦ Effective Communicator ♦ Corporate Accounting ♦ Operational Support ♦ Team Member ♦ Customer Service ♦ Staff Development ♦ Professional Attitude

Skills Summary ♦ Organizational Analysis ♦ Project Management ♦ Effective Communicator ♦ Strategic Planning ♦ Customer Retention ♦ Team Member ♦ Financial Oversight ♦ Operational Support ♦ Professional Attitude

Professional Duties & Responsibilities Directed manufacturing processes and personnel ensuring profitable operations Consistently recognized and promoted for excellence in management Responsible for team training, supervision, and performance reviews Set budgets, production schedules, and oversaw successful completion of all projects Prioritized team goals across multiple departments and stages of production Designed and implemented measures to cut operational costs and increase efficiency Ensured adherence to all quality controls guaranteeing product excellence Enforced compliance with legal and corporate safety policies and procedures Directed purchasing of high quality and cost effective raw materials Built strong relationships with clients, partners, vendors, and industry leaders Responsible for multimillion dollar inventory and production machinery Skilled in demand planning, MRP, database management, and Microsoft Office Suite Resolved client inquiries in a timely, positive, and professional manner

Office Manager — Duties & Responsibilities Manage office operations for a variety of businesses and not for profit institutions Serve as trusted advisor to senior leadership and member of various advisory committees Train and supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and strengthen professional relationships with clients, partners, vendors, and senior leadership Set and strictly enforce departmental budgets and project timelines ensuring efficient operations Create and oversee various fundraisers including all logistics, staffing, and marketing Design and implement employee development curriculum enhancing team morale and skill sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity

Media Production Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, coordinating news and series production operations and communicating critical and sensitive information with various anchors, producers, reporters, editors, and other relevant parties Oversee the execution of all administrative duties, including personnel coordination, story / VO / intro drafting, live shot review, information analytics / research, and various production planning and logistical concerns Collaborate in all phases of strategic planning with other members of production crew, including topic and information utilization, dissemination strategies, viewer projections, and other relevant metrics Act as a liaison between personnel, vendors, department / unit heads, and other management partners to facilitate information flow, ensure critical and timely communications, and drive operational efficiency Research, develop, and market story ideas to senior production management, providing relevant oversight and administration to all writing, editing, and production tasks, including live - shot management and cut - in production Maintain a strong working knowledge of the all services, equipment, technologies, and other relevant information, including media trends, viewer ratings, story and series development, and general news - related conditions Perform needs - based and situational assessments of policies, protocols, and procedures to improve operational efficiency, manage and optimize program viewership, and best support personnel across production team Facilitate the organization of subject interviews, production shoots, and story development to synthesize all news and series into accurate and effective production successes Identify and utilize talent among team members with the promotion of a performance - based work environment that leverages individual talents for production benefit Provide continuous assessment of production implementation methods, while furnishing oversight and guidance regarding personnel utilization, informational flow, and series organization Manage sensitive news documents, audio / video files and recordings, and information log data in a secure, organized, and professional manner Address key queries and resolve them in an expedited manner, promoting sustained operational efficiency and production success through the supervision of critical and timely problem resolution tasks

Skills Summary ♦ Customer Service ♦ Effective Communicator ♦ Team Member ♦ Operational Support ♦ Project Management ♦ Professional Attitude ♦ Financial Oversight ♦ Relationship Builder ♦ Honest & Trustworthy

Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales

Non-Profit Program and Operations Coordinator — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, while executing various program administration functions, overseeing operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team, including program mission, marketing and public relations, vendor and volunteer management, member services and systems implementation Demonstrate leadership with respect to program direction, fundraising strategies and project management Provide continuous assessment of key considerations, potential issues, and the utilization of available resources, while furnishing oversight and guidance regarding effective donor recruitment and recognition strategies Perform needs - based and situational assessments of policies and procedures to evaluate program effectiveness, improve operational efficiency, manage and reduce costs, and promote both staff and member satisfaction Utilize talent among team members with focused training efforts, effective collaboration and the promotion of a performance - based work environment that leverages individual talents for group benefit Employ support staff to aid in effective marketing, relations, administration and program operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Facilitate the effective execution of all related administrative and financial aspects of non-profit management, while analyzing and presenting important information to executives, stakeholders and other relevant parties Ensure the organization and maintenance of relevant information in confidential, secure, and efficient manner as well as adherence to all stated laws, statutes, policies, procedures and guidelines with application in the non-profit arena Support the creation and implementation of organizational marketing and operations strategies while tracking performance versus internal and external benchmarks, focusing on both program growth as well as cost management Develop and maintain a strong working knowledge of related products, services, techniques and relevant tools

Event Planning and Entertainment Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing event administration functions, overseeing client management operations and ensuring both efficient organizational communications and processes Collaborate in all phases of strategic planning with other members of management team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding effective policies and procedures, process management and participation trends Perform needs - based and situational assessments of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both employee and client satisfaction Identify and utilize talent among team members with focused training efforts, targeted professional recruitment, and the promotion of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the effective execution of all administrative and financial aspects of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word - of - mouth marketing and the attainment of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of related products, services, techniques and relevant tools

Professional Experience American Red Cross (Douglasville, GA) 11/2007 — Present Communications Manager • Lead the strategic direction and implementation of all public relations and communication functions to achieve American Red Cross Blood Services collection goals and organizational objectives • Collaborate with Chapter counterparts to promote a singular American Red Cross image and messaging throughout the state • Develop viable communications plan to assure effective community awareness of critical need for donations • Produce market communications and develop media outreach initiatives, including press releases, media inquiries, and special project updates, to ensure image and brand consistency • Author and edit scripts, presentations, and speeches for use by senior - level organization executives • Establish partnership within the community to enhance awareness of the blood donation program while leveraging key relationships with local - and state - level media professionals • Develop and implement an annual public relations and communications budget to ensure self - sufficiency and utilize financial resources in an efficient manner • Execute and supervise all staff - related functions including hiring, training, evaluation, and career development to create a well - qualified team and enhance operational success • Plan and implement employee award and recognition programs to honor milestone achievements, customer service excellence, and the accomplishment of national initiatives • Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), the Code of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), the Food and Drug Administration (FDA), and all other applicable federal, state, and local entities

Skills Summary ♦ Generate Sales ♦ Operational Management ♦ Effective Communicator ♦ Orient Customers ♦ Customer Retention ♦ Team Member ♦ Financial Oversight ♦ Project Management ♦ Professional Attitude

Customer Service and Administration Duties & Responsibilities Interact with customers in a professional manner to improve the client experience, resolving queries and issues in a timely and professional fashion while making all customer needs the top priority Implement quality assurance processes to ensure administrative accuracy and promote operational efficiency Assist in the execution of needs - based client assessment to facilitate successful product / service utilization Collaborate and communicate effectively with all departments and members of company management, acting as a liaison between customers and all staff members as well as representing institutions within the community Generate referrals and consistent repeat business through effective service and timely follow - up Meet and exceed marketing and sales strategies while tracking progress versus established benchmarks Maintain a strong working knowledge of company products and services, respective marketplace, competitor strategies, industry regulations, and other pertinent information, applying all knowledge to related job functions Provide relevant guidance / leadership to new staff training efforts and coaching, consistently leading by example Oversee critical document control and management, maintaining all files in an organized manner Perform continuous assessment of client service operations while furnishing oversight and guidance regarding effective customer service and issue resolution techniques Adhere consistently to all established policies, guidelines, procedures, related laws, and other related constraints Utilize various technology applications to drive customer service and administrative processes Assist management team and senior department members with various other duties as assigned

Client — The Children's Place Inc. -LRB-[Insert City, State]-RRB- 9/2001 — 7/2002 Role — Software Engineer Developer (Infosys Technologies Ltd) • Acted as part of development team performing major re-engineering projects allowing client to expand business to Canada, using Mainframes, CICS DB2, SQL Server, VB6, and Crystal Reports • Aided in design and modeling of an ODS for Operational user reporting • Analyzed the production issues to identify, develop, and implement tactical and strategic solutions in a cost - effective manner

Professional Experience Metroplex Control Systems (Dallas, TX) 2006 — Present Acting Operations Manager • Oversaw all daily operational aspects of fire alarm installation and repair company • Directed office and field staff ensuring profitable and professional operations • Maintained and managed budget, payroll, employee scheduling, hiring, and termination • Trained junior team members in installation, maintenance, and repair of fire systems • Generated significant new and repeat business through networking and other sales tactics • Coordinated projects with architects, engineers, contractors, and inspectors • Ensured timely and cost - effective completion of all contracts

Regional Restaurant Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, supervising the facilitation of food sales, overseeing restaurant operations and promoting a high - quality, memorable customer dining experience Participate in all phases of strategic store - level planning with other management professionals, including local staffing, service - related concerns, inventory control, merchandising, sales and revenue projections, and local competition Employ various strategies to manage and reduce food, beverage and labor expenses Supervise all store opening and closing functions, including the acquisition and sale of all equipment, state and county inspections, general contractor relations, hiring and terminations, and financial data transmission Perform continuous assessment of all operational aspects while furnishing oversight and guidance regarding the effective application and execution of critical internal policies and procedures to standardize restaurant offering across markets Meet and exceed customer satisfaction benchmarks while tracking progress versus established branch and corporate guidelines Identify and utilize talent among team members with focused training efforts, targeted professional hiring, job fair management and the promotion of a performance - based work environment that leverages individual talents for group benefit Provide relevant administration and oversight with respect to all HR - related functions, including payroll and compliance tasks Oversee the management of daily, weekly and monthly food and supply inventories, in addition to alcohol products, while holding responsibility for the development of weekly P&L statements and internal store audit execution Address local management and staff queries and resolve them in an expedited manner, promoting sustained revenue growth through relationship development and the leveraging of both talent and resources at all locations Collaborate and communicate effectively with all store personnel as well as with members of corporate management Execute all marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation, customer acquisition and brand loyalty development Maintain a strong working knowledge of product and services as well as related industry considerations, including pricing and regulatory trends, service - related issues and local competitor operations

Skills Summary ♦ Team Leader ♦ Document Coordination ♦ Effective Communicator ♦ Inventory ♦ Operational Support ♦ Team Member ♦ Supply Chain ♦ Project Management ♦ Professional Attitude

Claims Management Duties & Responsibilities Utilize efficient workflow organization to improve departmental efficiencies while ensuring effective client response and diligent analysis of claims, with extensive experience in both commercial and personal lines Provide relevant administration and direction to multi-million dollar staff budgets, quality control, fraud investigations, and complex claims reviews, earning denial authority over high - level claims cases Identify and develop talent among team members with focused training efforts, performance reporting and analyses, and operational efficiency initiatives Deliver continuous assessment of work force, while furnishing oversight and guidance regarding effective service strategies and techniques, loss liability monitoring, and claim litigation assistance Develop and implement the marketing and sales efforts of customer service team while tracking progress versus established internal and external benchmarks, providing disciplinary actions when necessary Construct customer service and claims team through effective staff hiring to aid in efficient operations and execution, delegating important tasks / assigments to line supervisors while providing branch - level guidance Aid in strategic planning and capital budgeting based on improving operating efficiency and reducing service - related production losses, collaborating effectively with senior - level management Maintain a strong working knowledge of important industry topics, company programs and policies, and overall regulatory environment, including state - level responsibility for process changes in casualty / PIP Address important client and staff queries, resolving them in an expedited manner Lead through example with consistent work ethic, attitude and professionalism

Sales Management and Business Operations — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing sales presentations, overseeing branch operations / development, and the management of vendor relationships Collaborate in all phases of strategic planning with senior - level management, including cost budgeting, pricing strategies, vendor negotiations, revenue projections, and industry competition Provide continuous assessment of territory and potential clients, while furnishing oversight and guidance regarding effective business acquisition strategies, pricing, and market trends Identify and utilize talent among team members with focused training efforts, targeted sales professional recruitment, and the promotion of a performance - based work environment Develop support staff to aid in effective sales, marketing, and client service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Address key client queries, including contractor and inventory issues, and resolve them in an expedited manner, promoting sustained revenue growth through client retention Create and implement marketing and sales strategies while tracking progress versus established internal and external industry benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge of the product and respective marketplace, including pricing and regulatory trends as well as competitor strategies and product growth Act as a liaison between clients, vendors, sales and support staff, and executive management to facilitate information flow and drive operational efficiency

Acting Team Manager — Sales Helpdesk (11/2006 — 06/2007) • Manage Sales Support representatives responsible for providing support to internal and external clients • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Manage internal and external client inbound service requests in a timely and effective manner • Provide staff performance feedback and implement new operational strategies to enhance quality and productivity • Coach and develop employees» skills through weekly coaching and monitoring sessions • Ensure that sales support and customer service meet service level agreements and business objectives • Work with other departments to identify new technologies, enhance coordination efforts, and eliminate service issues