Live agent inbound and outbound contact centre services Responsibilities: • Day to day management of the recruitment department • To work closely with the operational management teams to identify all recruitment needs for the contact centre • Continuously source cost
effective methods of recruitment and to maintain a healthy recruitment
pipeline which matches the business needs • To drive direct recruitment channels for cost
effective recruitment • To own and administer
effective assessment centres for the recruitment of potential new starters • To compile starters list for all projects and ensure they are sent out accurately and on time and that the required HR paperwork is completed •
Maintenance of the recruitment notice boards including generating posters and appropriate communications • Looking at different ways to attract and assess talent, such as organising and attending recruitment / assessment events • Producing weekly and monthly reports for senior management • Highlighting any recruitment issues or concerns to the operations team • Administering payroll and maintaining employee records • Administer and process timesheets weekly and monthly basis • Dealing with grievances and implementing disciplinary procedures • Interpreting and advising on employment law Person Specification: • At least 2 years in - house recruitment background within an outsourced contact centre • Interpersonal skills to form
effective working relationships with people at all levels • The ability to influence, question & listen • Ability to work to tight deadlines and work well under pressure • Flexible, positive with a can do attitude • Excellent communication skills both written and spoken Working hours: Monday to Friday 9 - 6 pm Due to a very high number of applications we are unable to come back to every candidate with feedback.
Some qualifications that you will need to work successfully in this role include: • In depth knowledge of using standard hand and power tools • Strong ability to follow oral and written instructions properly • Solid knowledge of installing and maintaining utility systems • Ability to read meters,
pipeline drawings, blueprints and maps • Knowledge of precautions necessary for ensuring a safe work environment for self and coworkers • Physical agility aimed at performing difficult manual labor • Deep knowledge of basic preventative and general
maintenance activities • Ability to recognize hazards and take measures to avoid them • Ability to develop and maintain
effective working relationships with technical teams