• Ascertained that
effective support functions were in place to support the hotel's operations, including facilities management and supply chain and procurement • Created and implemented yearly measureable and achievable business plans • Collated and analyzed revenue generation trends of the hotel to identify critical areas for revenue enhancement • Established financial reporting
mechanisms to comply with the hotel standards • Oversaw the operational stability and functionality of the hotel, paying special attention to
service delivery standards
We only need to go back three years to remind ourselves of the likely outcome of such an absence of
effective mechanisms to join the local and regional levels to the national level, and to join
service delivery to policy development.