The Quality Control Manager is responsible for developing a highly
effective team of employees and developing each employee to their highest potential through coaching and leadership.
Building
an effective team of employees for your salon will require finding candidates who not only have the necessary skills, but also fit the image of your brand.
Not exact matches
This means that no matter how often your PR
team is out there sharing the gospel or the CEO is on television, Inc. magazine or TechCrunch talking about your company, nothing is more
effective than the voice
of your
employees.
Easy Steps To Supporting Breastfeeding
Employees (PDF): This booklet provides you, the human resource manager and other members
of the wellness
team with an integrated approach to implementing a cost -
effective lactation support program.
It's readily accessible (from whenever your
employees are and at any time), it's much more cost -
effective than classroom - based training, and it's easier to update (to try different sales
team training ideas) and easier to deploy to large numbers
of employees.
Essential Job Functions - eLearning • Produce dynamic, technology - enabled learning in eLearning, mobile and virtual delivery formats • Act in coordination with L&D consultants, business leaders and other managers and staff to identify eLearning needs, then match them with innovative self - paced and blended learning design solutions • Curate the best eLearning content to match requirements set by L&D learning consultants • Consult with members
of the L&D
Team and business leaders to deliver high - quality eLearning experiences that are instructionally sound, creative, visual and engaging through consultative design • Create and maintain tools for helping L&D team and business leaders to implement e-learning design projects in a consistent way • Stay up - to - date on eLearning techniques, gaming technology and e-learning technology in order to curate and develop innovative «PlayStation quality» learning experiences for employees • Effectively outsource eLearning development, when needed, or use multiple development tools to design, create and deliver in - house developed, self - paced (or blended) eLearning content (using tools like Articulate, Storyline, Captivate, Brainshark, etc.) • Ensure learning content adheres to specifications for mobile, virtual and desktop learning as well as brand guidelines and industry best practices, where appropriate • Work with learning consultants, instructional designers and business leaders where appropriate to create user instructions, FAQs, and other documentation that support effective use of the
Team and business leaders to deliver high - quality eLearning experiences that are instructionally sound, creative, visual and engaging through consultative design • Create and maintain tools for helping L&D
team and business leaders to implement e-learning design projects in a consistent way • Stay up - to - date on eLearning techniques, gaming technology and e-learning technology in order to curate and develop innovative «PlayStation quality» learning experiences for employees • Effectively outsource eLearning development, when needed, or use multiple development tools to design, create and deliver in - house developed, self - paced (or blended) eLearning content (using tools like Articulate, Storyline, Captivate, Brainshark, etc.) • Ensure learning content adheres to specifications for mobile, virtual and desktop learning as well as brand guidelines and industry best practices, where appropriate • Work with learning consultants, instructional designers and business leaders where appropriate to create user instructions, FAQs, and other documentation that support effective use of the
team and business leaders to implement e-learning design projects in a consistent way • Stay up - to - date on eLearning techniques, gaming technology and e-learning technology in order to curate and develop innovative «PlayStation quality» learning experiences for
employees • Effectively outsource eLearning development, when needed, or use multiple development tools to design, create and deliver in - house developed, self - paced (or blended) eLearning content (using tools like Articulate, Storyline, Captivate, Brainshark, etc.) • Ensure learning content adheres to specifications for mobile, virtual and desktop learning as well as brand guidelines and industry best practices, where appropriate • Work with learning consultants, instructional designers and business leaders where appropriate to create user instructions, FAQs, and other documentation that support
effective use
of the LMS.
The Miami - Dade Canine Counselors
team received the Outstanding Corporate 2010 People, Pets & Vets Award from the South Florida Veterinary Foundation on May 2, 2010 in recognition
of our «outstanding contributions to promote quality animal - related services,
employee involvement, and
effective business practices that promote responsible pet ownership and the benefits
of the human - animal bond.»
Ranked as one
of the top
Employee Benefits & Executive Compensation practices among Ohio law firms by Chambers USA and the Legal 500, we are known for our knowledgeable, experienced
team and cost -
effective legal services.
From drafting new contracts to ensure that employers are fully compliant with the complexities
of employment law, to advising on settlement agreements, Michael and his
team in Hereford and Ross - on - Wye can offer employers and
employees accurate, practical and cost -
effective advice.
HR
teams looking to incorporate A.I. must ask how these tools can provide an
effective employee service experiences across all departments and how these tools can ensure both better productivity and quality
of talent.
Deliver more
effective employee engagement programs with a greater understanding
of your people,
teams, and organization.
Contact us at
[email protected] or 877.267.1939 to learn how periodic
team building events outside
of your office can be an
effective part
of your company's overall
employee wellness efforts.
Live agent inbound and outbound contact centre services Responsibilities: • Day to day management
of the recruitment department • To work closely with the operational management
teams to identify all recruitment needs for the contact centre • Continuously source cost
effective methods
of recruitment and to maintain a healthy recruitment pipeline which matches the business needs • To drive direct recruitment channels for cost
effective recruitment • To own and administer
effective assessment centres for the recruitment
of potential new starters • To compile starters list for all projects and ensure they are sent out accurately and on time and that the required HR paperwork is completed • Maintenance
of the recruitment notice boards including generating posters and appropriate communications • Looking at different ways to attract and assess talent, such as organising and attending recruitment / assessment events • Producing weekly and monthly reports for senior management • Highlighting any recruitment issues or concerns to the operations
team • Administering payroll and maintaining
employee records • Administer and process timesheets weekly and monthly basis • Dealing with grievances and implementing disciplinary procedures • Interpreting and advising on employment law Person Specification: • At least 2 years in - house recruitment background within an outsourced contact centre • Interpersonal skills to form
effective working relationships with people at all levels • The ability to influence, question & listen • Ability to work to tight deadlines and work well under pressure • Flexible, positive with a can do attitude • Excellent communication skills both written and spoken Working hours: Monday to Friday 9 - 6 pm Due to a very high number
of applications we are unable to come back to every candidate with feedback.
Fostered enthusiasm,
team spirit, confidence, and a reputation for excellence through training, coaching and
effective resolution
of employee concerns.
You have the ability to oversee the duties
of your
team members and have proven experience in increasing the production and / or performance levels
of employees through
effective communication, motivation, leadership and goal setting techniques.
• Skilled in developing various themes and events while keeping the client's preferences in mind • Strong organizational, time management and task prioritization skills along with insightful ability to complete projects flawlessly on a strict timeline in limited budget • Excellent communication and interpersonal skills, profound ability to negotiate productive deals with vendors • Apt at idea conception, project outline development, theme approval, vendor negotiations and event marketing • Track record
of delivering high quality thematic event planning services and attaining 100 % client satisfaction • Well versed in meeting with clients, discussing the event details and developing a clear understanding
of their expectations • Strong presentation skills, solid ability to demonstrate sample themes using multimedia and graphic software • Great attention to detail, fully able to manage given budget effectively • Special knack for developing ample marketing strategies for social events and implementing the same real time, through social media and other advertisement channels • Diverse knowledge
of different cultures
of the world, hands on experience in planning cross cultural weddings and multinational conferences catering for expected norms form both sides • Expert in menu setting, venue selection, décor supervision, theme setting and project promotion • Well practiced in overseeing the
team of vendors, service suppliers, photographers, caterers and helpers • Hands on experience in coordinating various non-government organization based fundraising and donor communication activities • Strong numeracy skills with proven ability to manage budgets up till $ 15M effectively • Particularly
effective in devising print material, social media and TV / radio ad based campaigns for promotion
of social events • Demonstrated ability to design invites, make stay and travel arrangements for the guests and remind them regarding important dates • Expert in pre-planning, onsite management and post program evaluation • Ability to work autonomously while maintaining a dynamic work environment and keeping up a motivational
team spirit among the
employees
ResumeSpice's
team of career experts can help prepare departing
employees for the job search by providing
effective resume writing, cover letter writing, Linkedin profile writing, and interview preparation services.
Highlights Experience leading training classes Expertise writing materials Management experience Top coaching skills Achieved top evaluation scores Ability to deliver material in a variety
of ways Solid understanding
of adult learning theory Understanding
of team building and enrichment Teamwork skills Strong verbal communication Concise and
effective writer Meticulous and detail - oriented Personable and approachable Engaging and interesting Experience Corporate Trainer 6/1/2008 — 8/1/2012 Dow Industrial — Dover, DE Revitalized
employee training program on proper safety procedures.
• Effectively create and implement individualized schedules for each member
of the janitorial
team • Ascertain that all activities are being carried out in sync with directions and protocols • Proactively assign areas, equipment and cleaning tools and supplies to each
team member, with instructions on care and return • Develop and train an
effective team of custodial personnel by instructing them in appropriate methods
of performing their work • Interview, hire and train qualified
employees and ensure that their development and training needs are constantly met • Oversee the work
of janitorial staff and provide additional instructions where required • Create and maintain inventory
of cleaning supplies, equipment and tools and ensure that all equipment and machinery is maintained properly • Enforce safety rules to ensure that each staff member works towards his or her goal, keeping safety
of people and premises in mind
Skills • Demonstrated proficiency in Spanish and English • Strong aptitude for successful cross-cultural interactions • Exceptional active listening skills • Advanced negotiation skills • Innovative approach to problem - solving • Expertise in Microsoft Office, DesignWare 3D EyeWitness, and current crime mapping softwareWork HistorySergeant, Community Policing Division — Mansfield Police Department, Mansfield, TX — 2015 — Present • Supervise 10
employees, bolstering the community policing division by adding two new officers and establishing a clearer protocol for each
team • Maintain relationships established in the business district and branch out to other areas
of the city, continuing to build partnerships between citizens and officers • Oversee an
effective community policing division that has contributed to a 3 - percent decrease in the crime rate during the last year • Provide adequate support for our officers, who are routinely faced with crises on the job.
• Increased customer retention by 20 % in the year 2011 alone • Proactive planning and execution led to notable increase in
employee morale throughout the department • Drove sales at a whooping speed by employing core promotional activities •
Effective leadership and training insight led to development
of excellent
teams
Effective information systems security is a
team effort involving the participation and support
of every EmCare
employee who deals with information and / or information systems.
Hired, trained and managed the Quality Assurance
team of up to 12
employees in 3 states resulting in
effective integration
of processes.
• Increased profits by $ 5000 per month through effectively cross-selling and up - selling menu items • Suggested a program
of gift cards with lunch meals which led to a high volume
of clientele at a time
of low customer traffic • Developed an excellent
team of servers through
effective training and leadership • Increased
employee's morale by suggesting Employee of the Month contest, now a regular feature of the re
employee's morale by suggesting
Employee of the Month contest, now a regular feature of the re
Employee of the Month contest, now a regular feature
of the restaurant
Summary
of Responsibilities Ensure the daily operation
of the office, including coordination and supervision
of cleaning, plant care, and other maintenance services Order general office supplies, stationary and office equipment Organize any issues related to representation, orienting guests, ordering supplies for presentations, catering Assist in liaison with the landlord
of office building, with service providers Assist in liaison with external IT service provider, handle lower level IT issues in the office (printer, webcam etc.), coordinate with the IT
team in Budapest Handle incoming and outgoing mails, liaise with Fedex / UPS / USPS Assist in coordination and preparation for meetings and conference calls, including arrangement of logistics, meeting space, communications and catering Assist in arranging and confirming local, domestic and complex international travel for team members and ensuring effective use of time and resources Assist the HR team with new employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum of 3 years of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Emplo
team in Budapest Handle incoming and outgoing mails, liaise with Fedex / UPS / USPS Assist in coordination and preparation for meetings and conference calls, including arrangement
of logistics, meeting space, communications and catering Assist in arranging and confirming local, domestic and complex international travel for
team members and ensuring effective use of time and resources Assist the HR team with new employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum of 3 years of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Emplo
team members and ensuring
effective use
of time and resources Assist the HR
team with new employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum of 3 years of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Emplo
team with new
employee work station set up Assist, order, prepare marketing correspondence Prepare and submit expense reports Maintain filing structure for both hard copy and electronic files Qualifications Bachelor's or Master's degree Minimum
of 3 years
of experience Computer proficiency with MS Office, heavy Outlook knowledge Driver's license Key competencies Strong organizational, project and time management skills; detail - oriented Strong sense
of urgency and efficiency in completing work Ability to take self - initiative and be proactive Ability to recognize and appropriately handle highly sensitive and confidential material and information Ability to multi-task and prioritize workload Excellent verbal and written communication skills
Team player Ability to work with minimum of supervision Flexible and open to changing priorities We are an Equal Opportunity Emplo
Team player Ability to work with minimum
of supervision Flexible and open to changing priorities We are an Equal Opportunity Employer.
Effective at managing resources, training
teams of employees and troubleshooting problems with databases.
Strategic leader well versed in all aspects
of managing at the executive level building
effective teams, managing operations staffed with up to 200 full - time
employees and direct reporting relationships with directors and operations managers.
An
effective cover letter provides a snapshot
of your work history and your capabilities in leading
employee teams and work groups.
Provided training and management
of nursing aides and new
employees, actively promoting a
team - based care environment and provided continuous education to nursing personnel on behavioral, psychomotor, and communication skills, and emphasized
effective rehabilitative, restorative, and preventive care techniques.
Created testing and evaluation procedures.Effectively trained instructors and supervisors on techniques for managing
employees.Designed training modules that implemented strategic business practices and organizational behavior training concepts.Planned and led training programs on staff development.Analyzed each department's training needs and developed new training programs based on the analysis.Presented training information via role playing, simulations and
team exercises.Led training programs designed to implement new agent performance management standards for fourMentored
team members to succeed and advance within the department and company.Supervised an average
of 21 enlisted forecasters in the weather training complex.Managed the training calendar for the entire fiscal year.Created
effective training course objectives, course content and all materials.Delivered training material to a diverse audience
of both blue and white - collar professionals.Led trainings for up to 21
employees on a weekly basis.
* Maintains regular and punctual attendance Summary
of Experience Customer service experience in a retail or restaurant environment - 1 year Basic Qualifications * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and / or holidays * Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation * Six (6) months
of experience in a position that required constant interacting with and fulfilling the requests
of customers * Prepare and coach the preparation
of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity
of ingredients or substituted ingredients * At least six (6) months
of experience delegating tasks to other
employees and / or coordinating the tasks
of two (2) or more
employees Required Knowledge, Skills and Abilities * Ability to direct the work
of others * Ability to learn quickly *
Effective oral communication skills * Knowledge
of the retail environment * Strong interpersonal skills * Ability to work as part
of a
team * Ability to build relationships Starbucks is an equal opportunity employer
of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless
of sexual orientation or gender identity.
EDUCATION / PROFESSIONAL TRAINING B.S., Business Administration / Marketing Management — University
of Southern Mississippi — 1984 Professional Training: → APP Corporate Product Training → Hill - Rom Corporate Product Training → Bristol - Myers Squibb Corporate Training → Moore Business Forms Corporate Training → Advanced Managers Training → Budgetary Development & Cost Controls →
Effective Sales & Marketing Strategies → Recruitment, Hiring & Interviewing Techniques → Training & Development
of Employees → Leading in a Changing Environment → Goal Setting for Managers → Territory Development →
Team Building → Time Management
Spa Director — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, executing spa and salon administration functions, overseeing sales and marketing operations, and implementing cutting - edge industry techniques and trends Collaborate in all phases
of strategic planning with other members
of management
team, including product inventory control, marketing and sales strategies, product and service offerings, client service, event coordination, and area competition Provide continuous assessment
of key markets, potential customers, and capital utilization, while furnishing oversight and guidance regarding policies and procedures, budgets and financial forecasts, and client experience considerations Perform needs - based and situational assessments
of policies and procedures to improve operational efficiency, manage and reduce costs, promote both
employee and client satisfaction, and deliver a luxurious experience to high - profile clientele Identify and utilize talent among
team members with focused training efforts, targeted professional recruitment, continued supervision
of 40 staff, and the promotion
of a performance - based environment leveraging individual talents for group benefit Develop and supervise support staff to aid in
effective sales, marketing, and service operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion, including newsletter and article distribution Ensure
effective execution
of all administrative, HR, and financial aspects
of business management, while analyzing and presenting important information to executive staff, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained revenue growth through client retention, referral generation, and the leveraging
of cross-sales opportunities Create and implement firm marketing and sales strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge
of products, services, techniques, and relevant tools, while committing to continued advanced technical education with respect to complex spa, salon, and fitness concepts and studies Act as a liaison between clients, vendors, sales and support staff, and other management partners to facilitate information flow and drive operational efficiency
Marcam (Germany) 1992 — 1996 Consultant & Project Manager • Served as project manager for an international multi-site corporate implementation
teams • Hired, trained, and directed 100 +
employees ensuring efficient and
effective operations • Received the Rohm & Hass Award
of Excellence for strategic planning and implementation • Built sales
team, local partnerships, and successfully launched corporate operations in Spain
Professional Duties & Responsibilities Served as human resource manager for eight locations throughout the Detroit area Led
team of approximately 20
employees in daily store and human resource activities Recruited, trained, and reviewed staff ensuring
effective, efficient, and professional operations Resolved disputes between staff members and determined appropriate remedial measures Experienced with workplace violence,
team member crisis, and labor law disputes Directed corporate finances including payroll, benefits, and company / department budgets Managed
employee sick time, vacation, maternity leave, and daily scheduling Implemented professional development programs resulting in increased
employee value Conducted staff training in appropriate work conduct, attire, and applicable employment law Oversaw
employee recognition program building
team morale and dedication to company goals Significantly cut
employee rollover through various
team building measures Ensured that corporate accounting and human resource operations met industry best practices Oversaw multimillion dollar store inventory and loss prevention strategy Initiated, led, and closed investigations in cases
of lost merchandise Performed all duties in a positive, professional, and timely manner
Professional Duties & Responsibilities Managed
team of 40
employees delivering timely and
effective service Served as head bartender meeting varied and complex customer orders Designed and implemented promotional events and collateral material Handled
employee hiring, training, reviews, and scheduling Managed opening and closing
of restaurant Responsible for meeting restaurant budget and revenue projections Operated cash registers and credit card / debit card payments Built long - term relationships with vendors and other industry figures Offered exceptional customer service resulting in client satisfaction and repeat business Led
team and completed all tasks in a professional, positive, and respectful manner
Resume Text GORDON BENSON 123 Street, City, ST, 12345 H: (123) 456-7890 C: (123) 456-7890
[email protected] PROFESSIONAL SUMMARY Efficient and
effective Office Administrator with a strong background in supporting branch
team and managers who is highly adept in serving as primary point
of contact for
employees, clients, regional
teams, and corporate leaders.
Polk Food Services (City, ST) 2/2002 — Present Accounts Payable Assistant / Office Manager • Oversaw accounts payable and office operations for University
of Indianapolis catering service • Recruited, trained, and managed staff
of 40 accounting, administrative, and support staff • Designed and implemented office policies ensuring an
effective and efficient corporate culture • Created an atmosphere
of respect, professionalism, and dedication to
team goals • Managed corporate accounts ensuring timely payment
of all vendor invoices • Reconciled daily invoices and entered sales information into accounting database • Built key client,
employee, and vendor relationships resulting in profitable operations • Assisted in the development
of the catering menu, supply budgets, and cost controls
Professional Duties & Responsibilities Trained and directed law firm records management
team ensuring
effective operations Responsible for organization and accuracy
of confidential law firm information Assigned tasks and monitored
team workflow, attendance, and work quality Utilized industry software including LegalKey and Attorney Desktop Created and implemented department and firm initiatives and policies Fostered an atmosphere
of respect and dedication to firm goals Assisted secretaries, paralegals, and attorneys with document reviews and data entry Led special projects for multiple attorneys in a variety
of legal subject areas Consistently promoted and awarded for excellence in management and work quality Department
employee of the month, Diamond Award Winner, and CODA Award Winner Developed strong computer skills through in - house professional development training Built strong relationships with coworkers, supervisors, and industry figures Performed all duties in a positive, professional, and timely manner
Navy Department
of Public Safety (Chicago, IL) 9/1994 — 7/2003 Executive Secretary • Managed support staff
team of 12 ensuring efficient and
effective daily operations • Prepared memos, financial reports, and correspondence for Naval Officers and executives • Oversaw human resource activities including
employee leave, attendance, and payroll • Provided additional administrative support including filing and phones as needed • Created workplace atmosphere which fostered cooperation and dedication to
team goals
Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and
effective operations Responsible for benefit administration including
employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budgets, accounts payable, and accounts receivable Recruit, interview, and hire new
employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance
team skill sets and
employee value Oversee
employee recognition program to highlight notable achievements and boost
team morale Review
employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Negotiate and confirm contracts with vendors, partners,
employees, and clients Create and present financial reports and purchasing proposals to senior management Build and strengthen long term relationships with clients, vendors, and community leaders Direct purchasing and licensing
of information technology equipment and software Assist students and families with financial aid application process Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in English and Spanish to effectively serve clients
of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Arrowhead Electronic Healthcare, Inc. (Austin, TX) 3/2008 — 8/2010 Manager, Customer Support and Corporate Facilities • Oversaw customer service operations and staff ensuring
effective and efficient operations • Set
team schedules, workflows, and documented compliance with all corporate policies • Trained junior
team members in customer service best practices • Tracked and communicated performance metrics for customer service deliverables • Provided phone - based client and
team training in various software applications • Studied internal literature to maintain an up to date knowledge
of products and services • Maintained and updated Siebel CRM system ensuring information accuracy • Responsible for the Facility Security SOP and
employee compliance • Managed the vendor relationship with the Equity Office
of Property Management • Served as office manager ensuring a productive and adequately provisioned work environment • Assisted with payroll, benefit administration, and provided administrative support as needed
Office Manager — Duties & Responsibilities Manage office operations for a variety
of businesses and not for profit institutions Serve as trusted advisor to senior leadership and member
of various advisory committees Train and supervise large staffs ensuring they understand the brand and adhere to corporate protocols Build and strengthen professional relationships with clients, partners, vendors, and senior leadership Set and strictly enforce departmental budgets and project timelines ensuring efficient operations Create and oversee various fundraisers including all logistics, staffing, and marketing Design and implement
employee development curriculum enhancing
team morale and skill sets Perform human resource functions including recruitment, discipline, termination, and benefit administration Represent the company at public speaking engagements building community respect and goodwill Responsible for material procurement valued in excess
of $ 10 million and an additional $ 20 million in inventory Reduce yearly operational costs by more than $ 1 million through
effective management techniques Negotiate and administer contracts with vendors and partners ensuring favorable and profitable conditions Oversee all corporate hardware and software purchases, database management, and other IT functions Assist with marketing, sales, and customer service initiatives resulting in significant revenue gains Maintained accurate and secure client records, sales reports, and other pertinent data Represent company brand with poise, integrity, and positivity
Program Manager / Product Development, Engineering IT (04/2005 — 02/2010) • Lead Engineering IT efforts focusing on customer satisfaction, business development, and
effective resource management • Oversee Data Management Program comprised
of Data Warehouse and Reporting Infrastructure and Data Mart Development • Lead and facilitate technical
teams in gathering requirements and creating business cases for proper initiation
of proposals • Develop and Conduct ROI and Cost / Benefit analysis for the requests within the Engineering IT portfolio • Design and implement Engineering IT department daily operations, policies, procedures, and direct staff workflow • Initiate projects,
employee scheduling, project timelines, and budgets • Conduct management reviews, management program / project health reporting, and staff development initiatives • Create process for streamlining projects identification and prioritization within portfolio and programs • Manage internal
team status reporting and dashboard management • Lead change control board (CCB) and Failure Review Board (FRB) for
effective & coordinate program operations • Serve as Service Manager and Resource Manager for the program data management ensuring
effective operations • Act as technical resource for Business Objects Reporting Infrastructure and Database administration • Design, develop, and deploy application suite for Mechanical Engineering Testing Solutions (METS) utilizing Oracle Database Application Express and Oracle 10g Database.
Professional Experience Boston Scientific Corporation (St. Paul, MN) 2005 — Present Director, Manufacturing Information Systems • Direct cross-functional
teams on development and support projects valued in excess
of $ 32 million • Responsible for the implementation
of manufacturing execution systems world - wide • Hire, train, supervise, and review project management
team ensuring efficient and
effective operations • Set and strictly enforce departmental budgets, workflows, action plan, and project deadlines • Develop and implement new technologies, systems, and processes to streamline manufacturing operations • Build and strengthen strategic relationships with business partners, contractors, and industry leaders • Launch enterprise - wide asset management (EAM) system in three countries and four manufacturing plants • Develop long range strategic plan for key manufacturing systems including Manufacturing Execution Systems (MES) • Work in both matrix and functional environments and facilitate continuous improvement and adoption
of best practices • Launch and maintain
effective engagement and process alignment strategy among international customers • Successfully design and launch IS - wide
employee training and development program • Design and implement 24 × 7 information technology help desk for manufacturing applications • Serve as director
of the University
of Minnesota intern recruitment program • Consistently recognized and promoted for excellence in project and personnel management
Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge
of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost -
effective project completion Design and implement professional development programs to enhance
team skill sets Utilize
employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft
effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account
of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales
Human Resource Manager — Duties & Responsibilities Direct human resource operations and support staff ensuring efficient and
effective operations Responsible for benefit administration including
employee leave, 401 (k)'s, and insurance Oversee payroll, departmental budget, accounts payable, and accounts receivable Recruit, interview, screen, and hire new
employees with input from senior leadership Conduct staff orientation regarding acceptable attire, company brand, policies, and employment law Implement professional development program to enhance
team skill sets and
employee value Oversee
employee recognition program to highlight notable achievements and boost
team morale Review
employee performance and recommend promotion or disciplinary action as appropriate Resolve disputes between staff members in a fair, professional, and timely manner Ensure company compliance will all applicable employment law and industry best practices Build and strengthen long term relationships with supervisors, peers, and community leaders Provide additional administrative support including data entry, phones, and customer service Utilize proficiencies in English, Hindi, and Malayalam to effectively serve clients
of varied backgrounds Perform all duties in a positive, professional, and courteous manner
Event Planning and Entertainment Management — Duties & Responsibilities Lead through example with consistent work ethic, attitude, and professionalism, performing event administration functions, overseeing client management operations and ensuring both efficient organizational communications and processes Collaborate in all phases
of strategic planning with other members
of management
team and third - party vendors, including resource management, logistics, contract negotiations, marketing and public relations, issue resolution and client services Demonstrate leadership with respect to event direction, artist and talent development, and strategic marketing campaigns Provide continuous assessment
of key considerations, potential issues, and resources utilization, while furnishing oversight and guidance regarding
effective policies and procedures, process management and participation trends Perform needs - based and situational assessments
of policies and procedures, utilizing several tools, to evaluate event effectiveness, improve operational efficiency, manage and reduce costs, and promote both
employee and client satisfaction Identify and utilize talent among
team members with focused training efforts, targeted professional recruitment, and the promotion
of a performance - based work environment that leverages individual talents for group benefit Develop and supervise support staff to aid in
effective marketing, relations, administration, and event operations, delegating important tasks and assignments while providing timely follow - up to ensure task completion Promote the
effective execution
of all administrative and financial aspects
of event and client management, while analyzing and presenting important information to executive staff, client representatives, stakeholders, and other relevant parties Address key client and management queries and resolve them in an expedited manner, promoting sustained client growth through retention, word -
of - mouth marketing and the attainment
of talent engagements Create and implement client marketing and operational strategies while tracking performance versus internal and external benchmarks, focusing on both revenue generation as well as cost control Maintain a strong working knowledge
of related products, services, techniques and relevant tools
Professional Experience American Red Cross (Douglasville, GA) 11/2007 — Present Communications Manager • Lead the strategic direction and implementation
of all public relations and communication functions to achieve American Red Cross Blood Services collection goals and organizational objectives • Collaborate with Chapter counterparts to promote a singular American Red Cross image and messaging throughout the state • Develop viable communications plan to assure
effective community awareness
of critical need for donations • Produce market communications and develop media outreach initiatives, including press releases, media inquiries, and special project updates, to ensure image and brand consistency • Author and edit scripts, presentations, and speeches for use by senior - level organization executives • Establish partnership within the community to enhance awareness
of the blood donation program while leveraging key relationships with local - and state - level media professionals • Develop and implement an annual public relations and communications budget to ensure self - sufficiency and utilize financial resources in an efficient manner • Execute and supervise all staff - related functions including hiring, training, evaluation, and career development to create a well - qualified
team and enhance operational success • Plan and implement
employee award and recognition programs to honor milestone achievements, customer service excellence, and the accomplishment
of national initiatives • Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), the Code
of Federal Regulations (CFR), Occupational Safety and Health Administration (OSHA), the Food and Drug Administration (FDA), and all other applicable federal, state, and local entities
Professional Duties & Responsibilities Managed all daily operations in each zone
of Ford's Trim and Chassis Departments Oversaw manufacturing processes, 120
employee team, and final product quality Served on company Continuous Progress Improvement teams developing best practices Observed product manufacturing process and recommended improvement strategies Reduced personnel overtime, manpower, and production scrap while increasing efficiency Identified design flaws, offered remedial measures, and implemented changes Received numerous awards for process and product improvement recommendations Ensured product and manufacturing process compliance with all applicable laws Chosen to lead the launch of multiple products from Ford's Kentucky and Kansas plants Directed and improved the 2009 F - 150 Product Development Launch Team Met all production and launch timelines while remaining compliant with ISO - 9001 standards Responsible for the enforcement of all safety protocols and procedures Handled union contract negotiations and grievance discourses Leader of and participant in Ford's Diversity Committee Participated in company workshops focused on environmental preservation techniques Performed environmental safety examinations including air and chemical emission testing Maintained machinery ensuring effective and safe operation Completed all assignments in a professional and positive ma
team, and final product quality Served on company Continuous Progress Improvement
teams developing best practices Observed product manufacturing process and recommended improvement strategies Reduced personnel overtime, manpower, and production scrap while increasing efficiency Identified design flaws, offered remedial measures, and implemented changes Received numerous awards for process and product improvement recommendations Ensured product and manufacturing process compliance with all applicable laws Chosen to lead the launch
of multiple products from Ford's Kentucky and Kansas plants Directed and improved the 2009 F - 150 Product Development Launch
Team Met all production and launch timelines while remaining compliant with ISO - 9001 standards Responsible for the enforcement of all safety protocols and procedures Handled union contract negotiations and grievance discourses Leader of and participant in Ford's Diversity Committee Participated in company workshops focused on environmental preservation techniques Performed environmental safety examinations including air and chemical emission testing Maintained machinery ensuring effective and safe operation Completed all assignments in a professional and positive ma
Team Met all production and launch timelines while remaining compliant with ISO - 9001 standards Responsible for the enforcement
of all safety protocols and procedures Handled union contract negotiations and grievance discourses Leader
of and participant in Ford's Diversity Committee Participated in company workshops focused on environmental preservation techniques Performed environmental safety examinations including air and chemical emission testing Maintained machinery ensuring
effective and safe operation Completed all assignments in a professional and positive manner