Live agent inbound and outbound contact centre services Responsibilities: • Day to day
management of the recruitment department • To work closely with the operational
management teams to identify all recruitment needs for the contact centre • Continuously source cost
effective methods of recruitment and to maintain a healthy recruitment pipeline which matches the business needs • To drive direct recruitment channels for cost
effective recruitment • To own and administer
effective assessment centres for the recruitment of potential new starters • To compile starters list for all projects and ensure they are sent out accurately and on
time and that the required HR paperwork is completed • Maintenance of the recruitment notice boards including generating posters and appropriate communications • Looking at different ways to attract and assess talent, such as organising and attending recruitment / assessment events • Producing weekly and monthly reports for senior
management • Highlighting any recruitment issues or concerns to the operations team • Administering payroll and maintaining employee records • Administer and process timesheets weekly and monthly basis • Dealing with grievances and implementing disciplinary procedures • Interpreting and advising on employment law Person Specification: • At least 2 years in - house recruitment background within an outsourced contact centre • Interpersonal skills to form
effective working relationships with people at all levels • The ability to influence, question & listen • Ability to work to tight deadlines and work well under pressure • Flexible, positive with a can do attitude • Excellent communication skills both written and spoken Working hours: Monday to Friday 9 - 6 pm Due to a very high number of applications we are unable to come back to every candidate with feedback.
«Strong values orientation «Creative teaching
method «
Effective communication skills «Subject of expertise: Math, English, Science, Values Education «Excellent
time management skills «Excellent communication skills
• Exceptional analytical, information
management, communication, and
time -
management skills • Focused on high quality tasks completion, result oriented with attention to details • Adapt quickly to a new responsibilities using a variety of tools, possess an energetic positive attitude, has a willingness to work with new software and maintain procedures and
effective methods for operations • Over 12 years experience in advanc...