Highlights Monitor the progress of various clients and institute adjustments when necessary
Effectively communicate with parolees, fellow parole officers and representatives of the court Compile and analyze various court reports Ensure full compliance with
State regulations and standard operation procedures of the facility Apply strong problem solving skills in different situations Assist parolees in securing jobs and other necessary resources to transition into civilian life Strong public relations skills Proficient in Microsoft Office Experience Probation Officer 1/1/2010 — Present Central Offender Services — Augusta, GA Manage the cases of several different parolees simultaneously Ensure that parolees have access to needed resources to make a successful transition out of the system Maintain an in - depth understanding of the criminal justice system and current and pending laws Hold periodic
meetings with paroles to ensure that they are
meeting all
requirements for their parole Analyze various court reports to determine appropriate courses of action with clients Receive and address parolee issues to help keep them on the right path
Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business
requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United
States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently
meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources
effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity
The plaintiffs, James and Suzanne Preston, contend that the types of services the fee allegedly covers — storing documents and
meeting state disclosure
requirements — are typically covered by the broker's commission,
effectively making the fee an additional commission for which no additional service is given.