HD Supply, Inc. (City, ST) 2002 — 2008 Operations Manager • Manage, train, and supervise a team of 16 warehouse, sales, and customer service professionals • Ensure effective,
efficient, and safe warehouse and office operations • Hold monthly safety meetings to review
accident rates and
prevention measures • Oversee sales and accounting functions including P&L, sales forecasts, budgets, audits, and payroll • Prepare lien releases for all customers and ensure payments are received and posted in a timely fashion • Responsible for company equipment, inventory, shipping, receiving, and restocking • Ensure driver licensure and compliance with all state and federal D.O.T. rules and regulations • Provide exceptional customer service resulting in client satisfaction, loyalty, and referrals • Exceed profit goals by $ 7 million in 2004 through effective management and sales tactics • Awarded «Mark of Excellence» in 2004 for «Outstanding Operations Skills»