Essential Duties · To welcome and serve all guests in an
efficient, courteous and friendly manner whether face to face, on the phone or via email · To handle all guest compliments, comments, observations and complaints in a timely and effective manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling
techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via email, phone, radio and / or trace system · To liaise with bellstaff in order to ensure that gift delivery, luggage service, parking and rooming is taken care of in a courteous and timely manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To
run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To
run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
• Highly skilled in interpreting documents and manuals compliant to National and International Standards: ISO, OSHA, etc. • Hands - on experience in
running production machines and assembling products to customers» satisfactions • Proficient in the use of measuring equipment and
techniques specifically used in production processes • Adept at performing preventative and regular maintenance on production machinery and equipment • Qualified to drive a forklift in a safe and
efficient manner by ensuring that all standards for safety are met • Demonstrated expertise in writing effective routine reports and correspondence • Documented success in completing inventories, entering product and quantity information on time and with 100 % accuracy • Focused on ensuring all production processes are completed in agreement with QMS and ISO standards • Competent in mathematical reasoning, calculation, and interpreting graphical data pertinent to production work • Proven ability to multi task to ensure that production deadlines are constantly met