It is also important to learn how to respond to
emails in a courteous manner.
Not exact matches
That means getting all the accoutrements such as professional business cards, a business phone and a business
email address, and treating people
in a professional,
courteous manner.
Engage with visitors, employees, customers and guests
in a professional, timely and
courteous manner in a variety of methods including phone,
email and
in...
Scheduled appointments, answered phone calls, greeted customers and responded to
emails in a prompt and
courteous manner.
Provided customer service while handling questions / problems / complaints
in a
courteous, efficient and professional
manner via
email, face - to - face or telephone.
Essential Duties · To welcome and serve all guests
in an efficient,
courteous and friendly
manner whether face to face, on the phone or via
email · To handle all guest compliments, comments, observations and complaints
in a timely and effective
manner, achieving guest satisfaction · To reserve, register and check out guests completely and accurately, following the procedures and policies set up for this process · To utilize proper selling techniques and strategies to maximize room and outlet revenues · To ensure the proactive building of guest history · To process credit card authorizations for each guest upon arrival and as needed during stay · To accurately post charges to group, guest, member and house accounts when necessary · To forward messages to departments with regards to guest requests and expectations and to follow up on requests with the guest via
email, phone, radio and / or trace system · To liaise with bellstaff
in order to ensure that gift delivery, luggage service, parking and rooming is taken care of
in a
courteous and timely
manner · To ensure the accuracy of billing for each guest · To accurately account for daily bank issuance · To order room drop items and ensure ancilliary charges are scheduled appropriately · Sell, make, process and mail gift certificates · To run nightly audit and separate guest tickets for accounting · To maintain accurate house account excel spreadsheets · To run reports and perform some accounting duties (may include sales reports and statistics, processing and reconciling daily service charge breakdowns, completing billing instructions, etc).
Provided support for phone and
email requests
in a professional and
courteous manner by logging faults with unique reference number with description of the fault
in the incident management system.
• Competent at dealing with all inquiries
in a professional and
courteous manner • Adept at catering to the needs of customers to ensure their satisfaction • Specialized courses
in managing correspondence and
emails • Demonstrated ability to arrange appointments and set up details of official events such as seminars and meetings