Sentences with phrase «employee emotional labor»

The result of meta - analysis showed: customer misbehavior had significant effects on employee emotional labor.

Not exact matches

So what's wrong with paying employees for «emotional labor» as well as simply slinging sandwiches?

Yet a large body of research suggests that emotional labor comes at a cost and one that's primarily paid by the employee.

Because emotional labor comes at a cost, Grandey and her colleagues propose that organizations should not require employees to provide such cheer for free.

His research explores the dynamics of employees» daily organizational life, focusing specifically on emotions, social interactions, emotional labor, and work recovery.

Employees were asked working feelings and emotion acquired within a month, aiming to reveal the relationship between affect (positive affect and negative affect) and emotional labor strategy.

Finally, emotional labor of hotel frontline employees promotes job burnout as a mediation of emotional exhaustion.

Further study results about emotional labor of hotel frontline employees were following:

Is emotional labor the same to all employees in the service industry?

Therefore, this study depends on previous studies about emotional labor antecedents as a reference: examining hotel frontline employees» individual character, personality trait, work motivation and emotional labor strategy selection [18].

Table 3 indicates a meta - analysis of cultural background's moderating effect on the relationship between customer misbehavior and employee's emotional labor

Psychological Capital, Emotional Labor and Counterproductive Work Behavior of Service Employees: The Moderating Role of Leaders» Emotional Intelligence