Core Competencies Professional Development • IMT Professional Development • Learning Plan & Coordination • Vendor Relations • Contract Management • Quality Assurance • AM15.01 Policy & eConsultant2 Application • IT Training SAP / IRIS Expert Web Operations • Training Delivery • Help Desk Operation Applications • IT Staffing •
End User Documentation • Training Procurement • Consulting Services • Public Relations • Project & Program Leadership Program Development • Training Design & Delivery • Group Facilitation Communication • Business Development Client Relations • Project Management • Team Leadership • Resource Optimization
Lead for all WBG eConsultant
end user documentation, which included manuals, reference guides and creation of FAQs.
Developed and / or assisted with presentations, release summaries and
end user documentation for use during EDI claims implementation.
Prepared and / or reviewed
end user documentation and user training materials.
Not exact matches
I found the application to be very robust and «feature rich» but there is a major deficiency is in the area of
documentation from a technical / configuration and an
end -
user / operational perspective.
• Develop and maintain training materials for colleagues, including multimedia modules, instructor - led training, performance support tools, content / knowledge management sites and
end -
user support
documentation.
Our
users weren't just asking for theme - related help anymore, they were asking for everything from help finding the
documentation to several hours of bespoke front -
end customization to 3rd Party plugin troubleshooting.
With regard to the agency, there can of course be cases where an employment relationship is deliberately created with the worker; short of that, however, if the
documentation directly denies any such relationship, the agency merely places the worker with the client /
end -
user, and then has no control over the work that is done — a tribunal or court will not normally find an implied contract of employment with the agency.
The result of this project is an
end - to -
end online tool that allows
users to file a claim, upload supporting
documentation, check statuses, and communicate with their dedicated claim representative.
Tags for this Online Resume: Capacity Planning, Transportation Manager,
End -
user Training, Planning, Training,
Documentation, Inventory, Inventory Control, Test, Unit Testing, Operations Management, Business Analyst
Ensure adequate
documentation is maintained both for
end user training and knowledge sharing
Develop software life - cycle
documentation that facilitates
end -
user sign off and improves development estimates for project control
Prepared extensive
documentation for
End -
User Training with respect to Account Payable and Account Receivables.
• Created essential
end -
user documentation.
Managed team of business analysts and consultants in requirements and Fit / Gap analysis, solution
documentation, test planning, QA testing,
end user training, deployment and support.
Prepared
documentation for developed applications and provided training and support for
end users.
• Assisted
end -
users in troubleshooting and resolving IT issues • Sent tickets to appropriate departments utilizing ticket tracking system • Solved workstation - related minor problems Installed operating system, software, antiviruses and patches • Maintained
documentation of processes and tickets
Produced training
documentation for
end -
users, provided one - on - one training, and coached junior IT technicians.
SELECTED ACHIEVEMENTS • Supervised operating and approval processes of Accounts Payable which led to production of 170 checks daily and wire transfers of over $ 1000k / - • Modernized ERP systems in order to incorporate
user - friendliness into the system • Reinforced approval procedures to better tracking and
documentation of activities in purchasing, accounts payable and inventory areas • Bring a 20 % reduction on freight costs negotiated while maintaining quality points • Organized processes and dealings to support 40 % reduction in month -
end close cycle from 4 - 5 days
Junior Web Developer (1/2003 to 5/2007) Overdrive Interactive, Chicago, IL • Developed and optimized cross-platform front -
end coding using HTML and CSS • Assisted in reviewing third party scripts and frameworks • Created templates for different webpages such as holders and sectional links • Developed browser extensions and graphic designs in accordance to
users» specifications • Assisted in creating project - based
documentation and assisting
users in developing understanding of using the developed project
Prepared integration test scripts, training
documentation and participated in
end -
user training
I was involved in creating automated and manual scripts and
end -
user documentation for PeopleSoft Modules such as INV, PO, AR, AP, GL, and AM.
I also have the ability to keep detailed
documentation of the work performed and to help train the
end user on how to use the applications correctly.
Served as Senior Software Analyst Team Lead, performed project management duties including drafting of software development life - cycle
documentation with deliverables, business requirements, design and technical
documentation, task and resource management and test scripts for development, unit, system and
end -
user acceptance testing.
Tags for this Online Resume: Call Center, Customer Service, Quality Assurance, Test,
Documentation,
End -
user Support, Information Technology, Support, Training, Development Initiatives
* Conducted
end user training, education and
documentation as required.
Tags for this Online Resume: Microsoft Office Suite, Excel, Visio, Framemaker, Adobe Photoshop, InDesign, Camtasia, communicator, technical writer,
end -
user documentation
* Recognized for providing thorough system and
end -
user documentation.
Tags for this Online Resume: Management, Project Management,
Documentation, Billing, Enterprise Requirements Planning, PeopleSoft, Training, Training
Documentation, Accounts Receivable,
End -
user Training, software
Samples of
end -
user documentation are available at http://www.planetyasi.com/portfolio.html.
Tags for this Online Resume: Business Analysis, Business Analyst, CSC, Customer Relationship Management, Data Quality,
End -
user Training, JIRA, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Quality Assurance, Facilitator, CRM,
Documentation
F * In charge of new implementation, enhancements, upgrades, testing and production support /
user issues, super
user and
end -
user training and
documentation.
I am looking for a position that allows for growth and where I can use my extensive experience in the
documentation field to project manage, document application releases as well as create training materials for the
end user.
Provide post implementation / installation training for
end users as needed and focus on software / hardware knowledge and understanding and developed all
documentation needed for training.
I excel at creating technical
documentation for
end users, manuals for use in training environments, online help systems, and SharePoint - based intranet sites.
* Involved in Requirement Gathering & Analysis, Design, Development, Implementation, Testing,
documentation,
end -
user training.
Tags for this Online Resume: SAP, HCM, BI Reporting, Business Requirements, SuccessFactors,
Documentation,
End -
user Support,
End -
user Training, Personnel Administration, HRIS, Payroll, Organization Management, Time Management, Time evaluation
Has extensive skills and experience in systems implementations, testing,
end -
user training, support,
documentation and Project Management.
* Designed and developed
documentation, training materials, and
end -
user desk guide for the implementation of standard operating procedures for current and new employees.
Professional Experience Vision Appraisal Technology (Northborough, MA) 03/2004 — Present Information Technology Analyst -LRB-[Insert Dates in Role]-RRB- • Provide network, desktop, printer, hardware, software, printing, peripherals devices, and application support to front -
end users within a data center environment, assisting remote
users with network / VPN connectivity issues • Execute various active directory tasks including both adding and deleting
users and groups as well as setting up shared areas for controlled data access • Verify the successful back - up of servers as well as the deployment of anti-viral applications and system updates • Perform Oracle DBA tasks, including software installations, patching, backups, and upgrades, while creating Oracle production and cloning environments for testing and software development • Aid in the upgrade, migration, and management of servers, while participating heavily in any infrastructure changes • Maintain hardware asset control inventory as well as provide FTP, website, and intranet administration • Create standard desktop images to decrease software application re-installation time and develop
documentation for both installation and back - up procedures • Deploy new desktop and laptop devices to
end -
users with enterprise applications accommodating specific
user job functions
BearingPoint, Inc. (McLean, VA) 2005 — 2008 Senior Consultant • Led data management project for the National Aeronautics and Space Administration • Analyzed NASA operations and determined appropriate business systems for company use • Oversaw operation of central budgeting, accounting, and project management system • Responsible for system installation, administration, configuration, and quality assurance • Prepared system design
documentation highlighting system operation and workflow changes • Managed 600
user support line, directed support technicians, and provided excellent service • Designed and delivered instructional courses and materials for system
end -
users
Salt Project Manager of all aspects of the WMS Project from selection committee gap analysis requirements and system design approval of all enhancement requests system testing and
end -
user training and
documentation.
Accountable for solicitation, project scope management, change management, delivery,
end user training,
documentation, and on - going governance.
Call Center Manager — Duties & Responsibilities Generate increased revenue through outbound program development and effective hiring, training, and scheduling of staff, working efficiently with staffing agencies and outside vendors Create training / development plans for staff, sales, and service team members, providing on - going performance feedback Perform continuous assessment of service and call center associates, while furnishing oversight and guidance regarding effective sales and customer service techniques Develop and maintain quality assurance program to improve
end -
user satisfaction and drive revenue growth Collaborate effectively with senior management and related departments, including marketing, human resources, and finance Maintain a strong working knowledge of the product and respective marketplace, utilizing technology to improve operating efficiencies Organize purchase orders, invoices, cost budgets, and other important performance
documentation to give accurate performance guidance to management Provide oversight to call back programs, catalog inventories, and web - site offerings
«You» and «Your» means the person who accepts this
End User License Agreement, and by so doing becomes an authorized licensee of Form Simplicity and the Documentation, as defined below, and any other authorized end users of Form Simplicity who are affiliated with You, and for which You have paid the required license fe
End User License Agreement, and by so doing becomes an authorized licensee of Form Simplicity and the
Documentation, as defined below, and any other authorized
end users of Form Simplicity who are affiliated with You, and for which You have paid the required license fe
end users of Form Simplicity who are affiliated with You, and for which You have paid the required license fees.