Sentences with phrase «end user support teams»

Expertise in building, optimizing and leading end user support teams with proficiency in employee development, the creation of internal / external communications, and challenging the status quo with innovative solutions to improve client service, enha...

Not exact matches

Noticing that they were rapidly building teams wit support an «optimizers» that directly support the end - users.

Outfitting their teams, as well as those of sales, service, and support, with specifically designed customer, end - user, and buyer personas culled from the persona - based narrative to ensure customer understanding is the focal point.

Overwatch reached a staggering 35 million active users in October, which is incredible for a team - based online shooter over a year into its life cycle, but then again, if anyone knows how to support a title for years on end it's Blizzard.

Linchpin provides end - to end solutions in office automation domain and accelerate application development and support by developing prototypes for proof - of - concept using new architectures and technologies.The team helps out users in developing new products as per customer needs and redesign products by re-engineering existing ones and develop value added solutions using state of the art - technologies

This feature makes life easier for system admin, tech support teams, and end users trying to work from home or access the personal home device from work.

Fitbit says that it's team has been working hard to bring support for the new high - end Samsung device after a number of users requested that the company get its device to work with the new Samsung smartphone.

Manage a variety of implementation and upgrade projects including the development of project specifications, timelines, teams, test systems, comprehensive testing plans, production transition, end user training, change management, go live rollout, and post live support.

Provide support for end users, managers, external vendors, consultants and engineering teams regarding the IT software asset management process.

Supported custom applications for end users as part of a the National Application Helpdesk team

Resume samples for this job mention duties such as discovering areas that need improvement, preparing reports, gathering and analyzing data, supporting analyst teams, and writing guidelines for end users.

Duties listed on a Business Analyst Intern resume include making suggestions for improvements, writing reports, performing research, analyzing data, providing support to business analyst teams, and helping to write manuals for end users.

Directed, motivated and supervised team of three help desk technicians in supporting 180 end users.

IT Support Managers provide day - to - day leadership and guidance to end - users support teams to help them provide quality customer suSupport Managers provide day - to - day leadership and guidance to end - users support teams to help them provide quality customer susupport teams to help them provide quality customer supportsupport.?

To participate in visualization, design and conceptualization of user experiences; support the design team in creating visual prototypes, and use proactive approach towards end to end creative solutions to the client as well as the organization.

Managed team of business analysts and consultants in requirements and Fit / Gap analysis, solution documentation, test planning, QA testing, end user training, deployment and support.

Assisted CADRE, SME's, and End - Users in LMP trouble - shooting and basic system functionality as one of the site's Manufacturing / Remanufacturing Subject Matter Experts and provided support as needed to QA team

Assisted with supervision and leadership of client team memebers who were responsible for delivering technical support service to software end - users

Web Developer — Odd Fellows Web Solutions, New Orleans, LA — 2012 - 2015 • Consulted with clients in numerous industries to design dynamic websites and content • Evaluated user requirements to create mock - ups of designs and user pathways • Used technologies such as JavaScript and AJAX to create responsive websites • Continuously identified areas to improve website performance and design • Integrated Google Analytics for web traffic analysis and advertising support • Partnered seamlessly with outsourced teams in India to integrate complex back - end modules • Empowered customers to manage content using WordPress, Joomla, and other CMS • Delivered a total of 92 unique website projects tailored to end users • Supported a major Fortune 500 client in reaching global markets through a new site design

Supervised a team of 4 Computer Systems Analysts supporting a Tier II Help Desk during application Beta Release end - user testing and integration.

Dedicated to producing innovative systems that enable the achievement of research goals Skill Highlights Research Applications National Security Applications Project Management Programming and Coding End - User Training Software Development Professional Experience Software Engineer / Programmer III 5/1/2015 — Current The University Corporation for Atmospheric Research (UCAR)-- Boulder, CO Work in team environment to design, develop, modify, and support software systems relating to computational fluid dynamics and atmospheric modeling with emphasis on general - purpose graphical processing unit acceleration program.

Worked with training team to create end user support manuals for new releases and customizations.

A typical example resume for this job mentions duties such as training and mentoring other development team members, performing business plan analysis, supporting end users, and planning project execution.

Manage performance management team or technical support group focusing on end to end user experience.

Keep open communications with business end - users, desktop support personnel, back - office provisioning team, IT Information Security, vendors and technology providers.

Successfully managed team of Network Architects and end user personnel providing customer network solutions and support.

Team member of Procure to Pay team on certain new initiatives / process designs and also working on AMS support activities for resolving ECC and EWM interface errors and educating end users on avoiding process errTeam member of Procure to Pay team on certain new initiatives / process designs and also working on AMS support activities for resolving ECC and EWM interface errors and educating end users on avoiding process errteam on certain new initiatives / process designs and also working on AMS support activities for resolving ECC and EWM interface errors and educating end users on avoiding process errors.

Information Technology (IT) Director — Duties & Responsibilities Manage IT department, customer service technicians, client / staff training, and a multimillion dollar budget Set and strictly adhere to departmental budgets and timelines ensuring timely and cost effective operations Responsible for 150 servers in a VM / SAN environment, Cisco network, and MAN connection between offices Maintain 4 9's uptime on all IT services and attain 100 % SLA compliance with clarification of SOW terms Successfully manage multiple building moves and build outs with zero IT downtime Oversee PBX to Cisco Unified Communications change, VMWare / SAN implementation, and hosting of 20 ASP clients Create and implement complete helpdesk department and remote resolution of client issues Negotiate and administer contracts and partnerships with vendors, service providers, and other parties Configure, troubleshoot, and support 300 + corporate workstations ensuring efficient, effective, and secure operations Oversee remote network access, VPN support, and phone support for remote executives Install, configure, troubleshoot, and support multiple Windows and SQL servers Design and implement enterprise disaster recovery systems, processes, and policies Plan and develop of LAN / WAN hardware and software requirements, updates, and related equipment Facilitate customer contracts / billing, technical support, and end - user training Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Collaborate with department managers to identify and address security concerns through IT Security policies Author reports concerning IT department operations, suggested hardware / software updates, and other pertinent data Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

Smartronix (CA & MD) 08/2004 — 12/2008 S6 Information Systems Coordinator • Serve as Section Chief and Contract Lead at the MCNOSC providing overall support for the MCNOSC IT Systems • Manage the network, servers, switches, applications, and information and infrastructure security • Utilize DoD applications for network scanning and remediation of the classified and unclassified networks • Develop plans, procedures, and policies to directly support and defend the MCNOSC Network from security threats • Oversee the MCNOSC's PKI (public key infrastructure) and integration with the MCNOSC services with the coordination of recovery strategies with the Alternate Network Operations and Security Center (AltNOSC) • Determine minimum processing requirements for recovery site and provide guidance for recovering infrastructure processing • Provide technical input to the Contingency of Operations (COOP) Plan ensuring all activities, resources and procedures required to recover critical IT infrastructure processing are accurate • Manage the day to day support of the MCNOSC Infrastructure, supervising a team of IT service contractors • Perform complex repairs, upgrades, hardware configuration, and end user training • Serve as project manager for the transition and deployment of the MCNOSC's NMCI plan • Oversee the planning and build out of the network and MCNOSC's new Headquarters and Operations Center • Coordinate with local contractors to ensure timely delivery of the network • Design and coordinate the build out of the MCNOSC Internal Data Center, Server Room, and Testing Lab • Coordinate the movement to the MCNOSC's newly built Operations Center and Head Quarters • Install cabling, servers, racks, environmental controls, a / v systems, and other technical equipment • Develop the MCNOSC IT Lifecycle management for the LAN and other IT devices • Serve as project manager for the MCCDC (Marine Corps Combat Development Center) Studies and Analysis Division and the MCCLL (Marine Corps Center for Lessons Learned)

Information Technology Security Manager — Duties & Responsibilities Manage IT security, customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for customer contracts, technical support, and end - user training Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

Professional Experience Infinite Computer Solutions (Verizon), Quality Assurance (City, ST) 3/2008 — 3/2011 Prepare test plans from IT A&D documents for new enhancements Use Mercury Quality Center to store and track test plans, test cases and product defects Test MECCA modules written in NATURAL and ATR modules by providing input data and validating output Test ChAMPS and Hyperlink (automation tools) by providing data input and validating the output Prepare and maintain regression test plans for existing code and functions Execute test cases, record results, and open defects as required Support Dev to Dev and End to End testing with test case development and execution Train offshore and domestic teams and users providing guidance for test case development Utilize Quality Center to create plans, test, track defects, and verify results Test the flow process between COMS, NETPRO, MECCA, ChAMPS HYPERLINK and BBCD Utilize SOAPUI 3.5 to test web services and Hummingbird Quick Script to test Main frame systems Proficient in testing.