Sentences with phrase «enhanced customer support system»

Traders with the InvestoCopy system are provided with an enhanced customer support system while executing their trades.

Traders with the InvestoCopy system are provided with an enhanced customer support system while executing their trades.

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Options: Am / Fm Stereo W / Cd / Mp3 Player - Inc: Auto - Store Fm Diversity Antenna Auxiliary Input Located Inside Center Console Dvd Changer Prep Premium High - Fidelity 16 - Speaker Sound System - Inc: Digital Sound Processing (Dsp)(2) Subwoofers Under Front Seats 600 - Watt Digital 9 - Channel Amplifier Hd Radio W / Multicast Fm Station Reception Entertainment Server 12 Gb Hard Drive W / Usb Port For Media Transfer Body - Color Roof Trim Strips Power 2 - Way Tilt / Slide Glass Moonroof W / Key - Off & One - Touch Operation Sunshade Wind Deflector Body - Color Bumpers W / Hydraulic Energy Absorbers & (Front Only) Compressible Elements Power Adjustable Power - Folding Heated Auto - Dimming Body - Color Side - View Mirrors - Inc: 2 - Position Memory Rh Automatic Tilt - Down In Reverse Illuminated Exterior Door Handles & Ground Illumination Intermittent Rain - Sensing Windshield Wipers W / Adjustable & Vehicle - Speed - Sensitive Wiping Interval Single - Wipe Control Windshield - Washer System W / Heated Washer Jets 19 X 8.5 V - Spoke Light Alloy Wheels (Style 426)- Inc: P245 / 45R19 Run - Flat All - Season Tires Led Fog Lights Automatic Trunk Lid Open / Close Xenon Rain - Sensing Adaptive Headlights - Inc: Dynamic Auto - Leveling Corona Headlight - Rings & Cornering Lights Retractable High - Intensity Headlight Washers Body - Color Exterior Door Handles Adaptive Brake Lights Pathway Lighting Feature Programmable Via Vehicle & Key Memory Power Soft - Close Automatic Doors Dual Cupholders Front & Rear Front Visors W / Illuminated Vanity Mirrors Dynamic Cruise Control Expanded Check Control Vehicle Monitor System Power Windows - Inc: Key - Off Operation One - Touch Open / Close Anti-Trapping Feature Coded Driveaway Protection Ambiance Lighting In Front Rear & Door Panels Dual Illuminated Rear Vanity Mirrors Integrated Into Rear Cabin Roof Lining Vehicle & Key Memory Fully Finished Trunk Comfort Access Keyless Entry W / Multi-Function Remote Rear Center Armrest W / Storage Compartment Rear Window Defogger Auto - Dimming Rear - View Mirror 4 - Zone Automatic Climate Control - Inc: Draft - Free Vents Solar Sensor Automatic Recirculation Heat - At - Rest Feature Automatic Ventilation Electronic Analog Speedometer & Tachometer Anti-Theft Alarm System - Inc: Interior Motion Detector Owner's Manual Condition - Based Service Display W / Additional Functions Accessible Through Idrive System Central Power Locking System - Inc: Anti-Theft Feature Selective Unlocking Programmable Via Vehicle & Key Memory Nappa Leather Upholstery Black Panel Display W / Lcd Main & Trip Odometer Displays & Warning Indicators In Dial Faces Front & Rear Floor Mats Hard Drive - Based Navigation System - Inc: Voice - Command & Real Time Traffic Info Fineline High Gloss Wood Interior Trim Power Tilt / Telescoping Steering Column Remote Trunk Release Heated Front Seats W / Fast Heating & Balance Control Front Console Compartment - Inc: Coinholder Illumination Multi-Contour 20 - Way Power Front Bucket Seats - Inc: 4 - Way Pwr Lumbar Support Articulated Upper Backrest Adjustable Backrest Width Adjustable Thigh Support Driver & Front Passenger Seat Memory Active Head Restraints W / Adjustable Side Support Integrated Universal Garage Door Opener Multi-Function Sports Leather - Wrapped Steering Wheel - Inc: Audio Controls Phone Controls 2 - Position Memory Smokers Pkg Idrive System - Inc: On - Board Computer Controller (8) Programmable Memory Buttons 8 - Speed Automatic Transmission - Inc: Automatic & Manual Shift Modes Both W / Fully Synchronized Electronic Gear Changes Self - Leveling Air Spring Rear Suspension Rear Wheel Drive 4.4 - Liter Twinpower Turbo 32 - Valve 445 - Hp V - 8 Engine - Inc: Double - Vanos & Valvetronic Variable Valve Control High - Precision Direct Injection Dynamic Damping Control Driving Dynamics Control Front Multi-Link Double - Wishbone Aluminum Suspension Rear Multi-Link Integral - V Aluminum Suspension Brake Energy Regeneration To Convert Kinetic Energy Into Usable Electrical Pwr 4 - Wheel Ventilated Disc Brakes W / Electronic Brake Proportioning Twin - Tube Gas - Pressure Shock Absorbers Vehicle - Speed - Sensitive Variable - Assist Variable - Ratio Rack - & - Pinion Power Steering Auto Start - Stop Function Aluminum Front & Rear Subframes Electromechanical Parking Brake ** Preliminary Standard Equipment ** Front - Seat Side - Impact Airbags 3 - Point Safety Belt System - Inc: Alr In All Passenger Positions Rear - View Camera Child Safety Rear Door Locks Anti-Lock Braking System (Abs) Driver & Front Passenger Dual - Threshold Dual - Stage Front Airbags W / Passenger Occupant Sensor Front & Rear Head Protection System (Hps) Corona Ring Integrated Daytime Running Lights Front & Rear Park Distance Control W / Graphic Display Emergency Interior Trunk Release Handle Front Safety Belt Automatic Pretensioners Acoustic Belt Warning Active Protection Bmw Assist W / Enhanced Bluetooth & Usb - Inc: (4) Years Of Automatic Collision Notification Emergency Request Enhanced Roadside Assistance Remote Door Unlock Stolen Vehicle Recovery Customer Relations Teleservice Mobile Office Features Myinfo Lower Anchors & Tethers For Children (Latch) On Rear Outboard Seats Dynamic Stability Control (Dsc)- Inc: Brake Fade Compensation Start - Off Assistant Brake Drying Brake Stand - By Dynamic Traction Control (Dtc) Dynamic Brake Control Crash Sensor That Activates Battery Safety Terminal Disconnect Of Alternator Fuel Pump & Starter From Battery Automatically Unlocks Doors Turns On Hazard & Interior Lights Tire Pressure Monitor Active Knee Protection

Buick's IntelliLink infotainment system is enhanced to include text - message support, which can read text messages aloud and perform other functions for customers with compatible smartphones.

VOICE - ACTIVATED TOUCH - SCREEN NAVIGATION SYSTEM - inc: pinch - to - zoom capability, SiriusXM Traffic and Travel Link w / a 5 - year prepaid subscription, SiriusXM audio and data services each require a subscription sold separately, or as a package, by SiriusXM Radio Inc, If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then - current rates, Fees and taxes apply, To cancel you must call SiriusXM at 1-866-635-2349, See SiriusXM Customer Agreement for complete terms at www.siriusxm.com, All fees and programming subject to change, Sirius, XM and all related marks and logos are trademarks of Sirius XM Radio Inc, SAFE & SMART PACKAGE - inc: Adaptive Cruise Control, Blind Spot Info System w / Cross-Traffic Alert, Pre-Collision Assist w / Pedestrian Detection, automatic emergency braking and forward collision warning w / brake support, Memory Driver Seat, Mirrors & Ambient Lighting, 3 settings, Lane Keeping Alert, Automatic High Beam, Rain - Sensing Windshield Wipers, RADIO: SHAKER PRO AUDIO SYSTEM - inc: 12 - speakers and subwoofer in trunk, HD Radio, MAGNERIDE DAMPING SYSTEM, FRONT LICENSE PLATE BRACKET - inc: Standard in states where required by law, EQUIPMENT GROUP 200A, ENHANCED SECURITY PACKAGE - inc: electronic - locking center console and electronic steering column lock, Active Anti-Theft System, Wheel Locking Kit, ECOBOOST PERFORMANCE PACKAGE - inc: black painted strut tower brace, performance rear wing, unique chassis tuning, unique electronic power assisted steering, unique anti-lock brakes, stability control tuning and upsized rear sway bar, Larger Brake Rotors, 4 - piston fixed calipers, Engine Spun Aluminum Instrument Panel, Gauge Pack (Oil Pressure and Boost), Wheels: 19» x 9» Ebony Black - Painted Aluminum Low gloss, 3.55 TORSEN Limited Slip Rear Axle, HD Front Springs, Larger Radiator, Tires: P255 / 40R19 Summer - Only Designed to optimize driving dynamics and provide superior performance on wet and dry roads, High performance summer tires wear faster than non-performance tires, Ford does not recommend using summer tires when temperatures drop to approximately 45 deg F (7 deg C) or below or in snow / ice conditions, CARBON SPORT INTERIOR PACKAGE - inc: Alcantara door inserts, Alcantara seat inserts, carbon fiber instrument panel and carbon fiber shift knob, Wireless StreSYSTEM - inc: pinch - to - zoom capability, SiriusXM Traffic and Travel Link w / a 5 - year prepaid subscription, SiriusXM audio and data services each require a subscription sold separately, or as a package, by SiriusXM Radio Inc, If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then - current rates, Fees and taxes apply, To cancel you must call SiriusXM at 1-866-635-2349, See SiriusXM Customer Agreement for complete terms at www.siriusxm.com, All fees and programming subject to change, Sirius, XM and all related marks and logos are trademarks of Sirius XM Radio Inc, SAFE & SMART PACKAGE - inc: Adaptive Cruise Control, Blind Spot Info System w / Cross-Traffic Alert, Pre-Collision Assist w / Pedestrian Detection, automatic emergency braking and forward collision warning w / brake support, Memory Driver Seat, Mirrors & Ambient Lighting, 3 settings, Lane Keeping Alert, Automatic High Beam, Rain - Sensing Windshield Wipers, RADIO: SHAKER PRO AUDIO SYSTEM - inc: 12 - speakers and subwoofer in trunk, HD Radio, MAGNERIDE DAMPING SYSTEM, FRONT LICENSE PLATE BRACKET - inc: Standard in states where required by law, EQUIPMENT GROUP 200A, ENHANCED SECURITY PACKAGE - inc: electronic - locking center console and electronic steering column lock, Active Anti-Theft System, Wheel Locking Kit, ECOBOOST PERFORMANCE PACKAGE - inc: black painted strut tower brace, performance rear wing, unique chassis tuning, unique electronic power assisted steering, unique anti-lock brakes, stability control tuning and upsized rear sway bar, Larger Brake Rotors, 4 - piston fixed calipers, Engine Spun Aluminum Instrument Panel, Gauge Pack (Oil Pressure and Boost), Wheels: 19» x 9» Ebony Black - Painted Aluminum Low gloss, 3.55 TORSEN Limited Slip Rear Axle, HD Front Springs, Larger Radiator, Tires: P255 / 40R19 Summer - Only Designed to optimize driving dynamics and provide superior performance on wet and dry roads, High performance summer tires wear faster than non-performance tires, Ford does not recommend using summer tires when temperatures drop to approximately 45 deg F (7 deg C) or below or in snow / ice conditions, CARBON SPORT INTERIOR PACKAGE - inc: Alcantara door inserts, Alcantara seat inserts, carbon fiber instrument panel and carbon fiber shift knob, Wireless StreSystem w / Cross-Traffic Alert, Pre-Collision Assist w / Pedestrian Detection, automatic emergency braking and forward collision warning w / brake support, Memory Driver Seat, Mirrors & Ambient Lighting, 3 settings, Lane Keeping Alert, Automatic High Beam, Rain - Sensing Windshield Wipers, RADIO: SHAKER PRO AUDIO SYSTEM - inc: 12 - speakers and subwoofer in trunk, HD Radio, MAGNERIDE DAMPING SYSTEM, FRONT LICENSE PLATE BRACKET - inc: Standard in states where required by law, EQUIPMENT GROUP 200A, ENHANCED SECURITY PACKAGE - inc: electronic - locking center console and electronic steering column lock, Active Anti-Theft System, Wheel Locking Kit, ECOBOOST PERFORMANCE PACKAGE - inc: black painted strut tower brace, performance rear wing, unique chassis tuning, unique electronic power assisted steering, unique anti-lock brakes, stability control tuning and upsized rear sway bar, Larger Brake Rotors, 4 - piston fixed calipers, Engine Spun Aluminum Instrument Panel, Gauge Pack (Oil Pressure and Boost), Wheels: 19» x 9» Ebony Black - Painted Aluminum Low gloss, 3.55 TORSEN Limited Slip Rear Axle, HD Front Springs, Larger Radiator, Tires: P255 / 40R19 Summer - Only Designed to optimize driving dynamics and provide superior performance on wet and dry roads, High performance summer tires wear faster than non-performance tires, Ford does not recommend using summer tires when temperatures drop to approximately 45 deg F (7 deg C) or below or in snow / ice conditions, CARBON SPORT INTERIOR PACKAGE - inc: Alcantara door inserts, Alcantara seat inserts, carbon fiber instrument panel and carbon fiber shift knob, Wireless StreSYSTEM - inc: 12 - speakers and subwoofer in trunk, HD Radio, MAGNERIDE DAMPING SYSTEM, FRONT LICENSE PLATE BRACKET - inc: Standard in states where required by law, EQUIPMENT GROUP 200A, ENHANCED SECURITY PACKAGE - inc: electronic - locking center console and electronic steering column lock, Active Anti-Theft System, Wheel Locking Kit, ECOBOOST PERFORMANCE PACKAGE - inc: black painted strut tower brace, performance rear wing, unique chassis tuning, unique electronic power assisted steering, unique anti-lock brakes, stability control tuning and upsized rear sway bar, Larger Brake Rotors, 4 - piston fixed calipers, Engine Spun Aluminum Instrument Panel, Gauge Pack (Oil Pressure and Boost), Wheels: 19» x 9» Ebony Black - Painted Aluminum Low gloss, 3.55 TORSEN Limited Slip Rear Axle, HD Front Springs, Larger Radiator, Tires: P255 / 40R19 Summer - Only Designed to optimize driving dynamics and provide superior performance on wet and dry roads, High performance summer tires wear faster than non-performance tires, Ford does not recommend using summer tires when temperatures drop to approximately 45 deg F (7 deg C) or below or in snow / ice conditions, CARBON SPORT INTERIOR PACKAGE - inc: Alcantara door inserts, Alcantara seat inserts, carbon fiber instrument panel and carbon fiber shift knob, Wireless StreSYSTEM, FRONT LICENSE PLATE BRACKET - inc: Standard in states where required by law, EQUIPMENT GROUP 200A, ENHANCED SECURITY PACKAGE - inc: electronic - locking center console and electronic steering column lock, Active Anti-Theft System, Wheel Locking Kit, ECOBOOST PERFORMANCE PACKAGE - inc: black painted strut tower brace, performance rear wing, unique chassis tuning, unique electronic power assisted steering, unique anti-lock brakes, stability control tuning and upsized rear sway bar, Larger Brake Rotors, 4 - piston fixed calipers, Engine Spun Aluminum Instrument Panel, Gauge Pack (Oil Pressure and Boost), Wheels: 19» x 9» Ebony Black - Painted Aluminum Low gloss, 3.55 TORSEN Limited Slip Rear Axle, HD Front Springs, Larger Radiator, Tires: P255 / 40R19 Summer - Only Designed to optimize driving dynamics and provide superior performance on wet and dry roads, High performance summer tires wear faster than non-performance tires, Ford does not recommend using summer tires when temperatures drop to approximately 45 deg F (7 deg C) or below or in snow / ice conditions, CARBON SPORT INTERIOR PACKAGE - inc: Alcantara door inserts, Alcantara seat inserts, carbon fiber instrument panel and carbon fiber shift knob, Wireless StreSystem, Wheel Locking Kit, ECOBOOST PERFORMANCE PACKAGE - inc: black painted strut tower brace, performance rear wing, unique chassis tuning, unique electronic power assisted steering, unique anti-lock brakes, stability control tuning and upsized rear sway bar, Larger Brake Rotors, 4 - piston fixed calipers, Engine Spun Aluminum Instrument Panel, Gauge Pack (Oil Pressure and Boost), Wheels: 19» x 9» Ebony Black - Painted Aluminum Low gloss, 3.55 TORSEN Limited Slip Rear Axle, HD Front Springs, Larger Radiator, Tires: P255 / 40R19 Summer - Only Designed to optimize driving dynamics and provide superior performance on wet and dry roads, High performance summer tires wear faster than non-performance tires, Ford does not recommend using summer tires when temperatures drop to approximately 45 deg F (7 deg C) or below or in snow / ice conditions, CARBON SPORT INTERIOR PACKAGE - inc: Alcantara door inserts, Alcantara seat inserts, carbon fiber instrument panel and carbon fiber shift knob, Wireless Streaming.

• Arbitrate software application installation and upgrading processes, system inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vsystem inspection and troubleshooting procedures • Execute network channeling, wireless configuration and connectivity set up • Evaluate existing routing, LAN / WAN, network type and security status and take measures to enhance the same • Collaborate with telecommunications department to ensure delivery of highest quality network services to customers • Coordinate with IP service providers for inter and intranet provision and maintenance • Identify hardware and software threats proactively, initiate maximum protection SOPs for the same and recover systems in case of infection • Facilitate users in creating and maintaining new accounts • Conduct regular analysis and maintenance of voice, video and data communication networks • Carryout problem identification, resolution and general troubleshooting of network related issues • Generate and handle email, data distribution and communication systems • Provide help desk support and perform hardware and software installation and network configuration • Take periodic backup of systems and provide the users with same in case of system collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vsystem collapse • Repair and replace faulty or damaged network cabling as and when required • Facilitate the team in development of new network designs and architecture • Connect user servers with other servers at various workstations using localized internet services • Initiate, develop, implement and enhance network security policies • Track and resolve fault tickets using latest TCP based troubleshoot strategies in minimal time • Determine all aging servers and systems and upgrade the same to latest Operating System versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vSystem versions • Maintain productive business relations and effective communication channels with department coordinator and broadband vendors

Information Technology Security Manager — Duties & Responsibilities Manage IT security, customer service technicians, assets and finances, and client training Responsible for ensuring that multiple IT groups meet finance, audit, and compliance requirements Serve as primary point of contact for customer contracts, technical support, and end - user training Utilize interpersonal and technical skills as liaison between clients, technicians, and subcontractors Train large staffs ensuring they understand the brand and adhere to corporate policies and procedures Oversee the implementation of asset management processes and procedures Coordinate activities with desktop leads to ensure SOX compliance Validate asset information, manage defect reports, and submit correct action recommendations Design and implement enterprise - wide security protocols, mainframe / pc policies, & software / hardware packages Collaborate with department managers to identify and address security concerns through IT Security policies Reduce corporate information ricks through implementation of sensitive document control processes Utilize RACF and Windows / LAN measures to greatly improve user, administrator, and application security Establish and oversee regular system security audits for employers and clients Author and present added value reports, optimization reviews, and overall audit presentations Enhance employee productivity and accountability through the implementation of firewall and tracking software Perform all duties with positivity, professionalism, and integrity Consistently recognized and promoted for excellence in team leadership, customer service, and technical skills

Client Services Supervisor — Duties & Responsibilities Responsible for electronic payroll system operations for a large and economically diverse client base Recruit, train, and direct customer service, sales, technical, and administrative staff ensuring efficient operations Maintain working knowledge of proprietary software, industry best practices, employment law, and tax law Oversee adherence to departmental budgets, project timelines, and company policies Coordinate efforts between multiple departments resulting in timely and cost - effective project completion Design and implement professional development programs to enhance team skill sets Utilize employee recognition programs to build morale and dedication to company mission Represent company brand with poise, integrity, and positivity Study internal literature to become an expert on products and services Develop a rapport with customers and orient them to various products and services Encourage high customer retention by maintaining friendly, supportive contact with existing clients Interact with support staff and company resources effectively to create the best consumer experience Utilize technical proficiencies and industry knowledge to offer guidance and support to coworkers and clients Craft effective presentations and proposals, tailoring them to clients based on their specific needs and styles Maintain sales and customer service records detailing pricings, sales, activities reports, and other pertinent data Manage company financial records providing detailed, accurate account of transactions and financial health Build and strengthen long term relationships with peers, clients, partners, and industry leaders Provide additional operational support including communications, data entry, and other tasks as needed Consistently promoted due to excellence in management, customer service, technical support, and sales

Professional Experience Foxxconn Corporation (Houston, TX) 09/2005 — Present Information System Engineer • Manage email infrastructure and administration assignments to support 800 + users • Coordinate with engineers and vendors from USA and China to implement new technology and enhance server performance • Utilize fluency in Mandarin and English to effectively communicate with both local and international teams • Perform restores, implement recovery procedures, and conduct regular system backups • Provide in person, telephone, email, and remote customer service to users in the United States, Mexico, and China • Serve as project lead in the completion of upgrading Lotus Domino R5.0 to R7.0.3 • Manage upgrade of server hardware, Lotus Domino software, Lotus Domino cluster server, and Lotus Notes Client • Implement Barracuda Anti-Spam and Blackberry service to enhance email performance and mobility • Administer email retention system and tape backup • Participate in large scale email migration from Lotus Domino to MS ExSystem Engineer • Manage email infrastructure and administration assignments to support 800 + users • Coordinate with engineers and vendors from USA and China to implement new technology and enhance server performance • Utilize fluency in Mandarin and English to effectively communicate with both local and international teams • Perform restores, implement recovery procedures, and conduct regular system backups • Provide in person, telephone, email, and remote customer service to users in the United States, Mexico, and China • Serve as project lead in the completion of upgrading Lotus Domino R5.0 to R7.0.3 • Manage upgrade of server hardware, Lotus Domino software, Lotus Domino cluster server, and Lotus Notes Client • Implement Barracuda Anti-Spam and Blackberry service to enhance email performance and mobility • Administer email retention system and tape backup • Participate in large scale email migration from Lotus Domino to MS Exsystem backups • Provide in person, telephone, email, and remote customer service to users in the United States, Mexico, and China • Serve as project lead in the completion of upgrading Lotus Domino R5.0 to R7.0.3 • Manage upgrade of server hardware, Lotus Domino software, Lotus Domino cluster server, and Lotus Notes Client • Implement Barracuda Anti-Spam and Blackberry service to enhance email performance and mobility • Administer email retention system and tape backup • Participate in large scale email migration from Lotus Domino to MS Exsystem and tape backup • Participate in large scale email migration from Lotus Domino to MS Exchange

Project Manager — Duties & Responsibilities Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols Design and implement staff training and development initiatives to enhance team skill sets Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration Utilize strong background in information technology, web development, engineering, and technical support Design and implement workflow and organizational structure for multiple corporate entities Work closely with various departments including human resources, development, IT, and others to develop strategic plans Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency Responsible for the identification and removal of chronic system affecting issues to enhance daily operations Set and coordinate product release timelines and procedures for 23 regional call centers across the United States Coordinate the strategic and operational arms of the release management teams Train and lead release teams ensuring compliance with project budgets and release schedules Oversee all user testing to ensure proper product functionality prior to release Manage website and hardware integration, maintenance, updates, and other technical support issues Set and strictly adhere to departmental budgets and schedules Consistently meet or exceed customer service and project management goals through strong managerial skills Maintain comprehensive records detailing call center activities, product releases, and other pertinent data Build and strengthen relationships with key clients, partners, vendors, and community leaders Interact with support staff and company resources effectively to create the best consumer experience Develop a rapport with customers and orient them to various products and services Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients Study internal literature to become an expert on products and services Represent company brand with poise, integrity, and positivity

Professional Duties & Responsibilities Created and directed graphic design, art, web design, and print production for large, varied client base Implemented design processes and managed production schedules Developed marketing collateral, strategies, and design concept for clients Generated new business including American Public Health Association (APHA), Brand Design, Brochures Inc., Deloitte and Touche, George Mason University, Kael Direct, and Linnie Carter & Associates Provided graphic design support to numerous governmental projects including the Lean Six Sigma Marine Corps Systems Command and Special Inspector General for Iraqi Reconstruction Maintained security clearance for work on sensitive materials Designed magazine art and layout for Naval Reserve Association News, Mariner, Hiker, and Focus magazines Fashioned ads, article layout, and covers for The American Journal of Public Health, The Nation's Health, and American Public Health Association books Produced wide variety of promotional items including signage, overhead graphics, and maps Designed direct mail (OE's, BRE's, Letter / Reply's) for clientele and company use Enhanced and color corrected photos meeting the highest standards of quality Provided excellent customer support guaranteeing client satisfaction and repeat business Performed daily administrative support and accounting duties ensuring effective and organized operations Ordered art and office supplies for office ensuring efficient and cost effective operations