ACCOMPLISHMENTS * Managed large
scale projects and programs $ 1M - $ 20M + producing $ 35M + annual cost savings * Recovered failed $ 9M
Enterprise Cloud Contact Center (SaaS) project * Oversaw and monitored States $ 1.2 B IT outsourced managed services
contract managed outsourced service providers IBM / ATT, Capgemini (MSI) enforced service delivery SLA's and financial adherence * First - ever 1,200 seats, multi-site customer service...