• Determined software / application requirements and developed corresponding test plans • Assisted in the implementation of quality assurance / testing plans to determine project weaknesses • Documented results in a bid to determine which path of action to take in order to handle software discrepancies • Provided assistance in generating historical analysis of test results • Created
error handling procedures for each application module and performed applicable audits
Actively reviewed and improved current configuration and
error handling procedures and maintained documentation
Not exact matches
Additional responsibilities of the Banking Customer Service Rep include: •
Handling cash and processing customer transactions • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals • Personally maintaining a balancing record, finding and correcting
errors and asking for help in this process as needed •
Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Maintaining up - to - date knowledge of financial center policies,
procedures, products and services • Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
Additional responsibilities of the Lead Customer Service Representative include: • Initiating conversations with customers to uncover their needs and referring them to the appropriate business partners to meet personal and financial center referral and sales goals • Personally maintaining a balancing record, finding and correcting
errors and asking for help in this process as needed •
Handling customer issues with professionalism and seamlessly directing complex issues to management staff • Training and developing new and current Customer Service Representatives and identifying other Customer Service Representatives who are capable of training new staff members • Monitoring operations behind the Customer Service Representative line, delegating work and taking issues to the Customer Service Manager as needed • Acting as the contact person for financial center personnel in regards to Customer Service Representative activity, answering questions and helping management to keep Customer Service Representatives up - to - date on all changes • Maintaining up - to - date knowledge of financial center policies,
procedures, products and services
Creating
procedures for
handling reservations, cancellations, no - shows reducing
errors and adjustments.
Follow all cash
handling procedures; Follow established
procedures to report
errors in retail pricing or signage...
• Implemented a series of quality assurance checks which reduced data entry
errors by 85 % • Acquired commendation for «the most apt coding
procedures performed by an employee in 2 years» by meticulously
handling medical coding
procedures, following quality control standards • Recorded patients» data including treatment records, insurance information and bills and payments • Set up payment plans for patients, especially for delinquent accounts to expedite outstanding payments • Audited records to ensure appropriate submission of services and determine final diagnosis and
procedures stated by healthcare providers • Evaluated each record to ensure that it complete and comprehensive • Ensured that any missing information was derived from source documents or healthcare providers / doctors
Some of the most important skills and qualifications that a wireless technician should possess include
handling error log analysis, ability to test new provisioning portal and comparing results against back end reports, triaging and resolving end user issues and recommending updates to standard operating
procedures.
Professional Duties & Responsibilities Served as office manager and executive assistant ensuring effective and efficient operations Directed customer service department resulting in client satisfaction and repeat business Trained and supervised junior administrative support staff and customer service personnel Managed and streamlined company shipping, receiving, and documentation processes Decreased receiving
errors, increased quality control, and improved client satisfaction levels Oversaw company inventory, replenishment, and tracking of supply usage Maintained confidential patient records ensuring accurate and easily accessible information Authored workman's compensation reports for main billing office Achieved highest proficiency rating for MPC code entering in 5 years Responsible for written correspondence, telephone system, and in person reception duties Scheduled patient appointments and
handled patient intake
procedures Performed additional administrative duties including faxing, photocopying, and filing Conducted all responsibilities in courteous, polite, and positive manner