Sentences with phrase «escalation point»
The phrase "escalation point" refers to a critical moment in a situation when things start to get more serious or complicated. It is the point where a problem or conflict reaches a level where it needs to be addressed or resolved by someone higher in authority. Full definition
Performed routine maintenance and served as escalation point for desktop and server product lines.
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Acted as escalation point for troubleshooting advanced computer systems issues and for resolving complex or urgent customer service incidents while maintaining high levels of customer satisfaction.
Provided final escalation point for all notebook / desktop hardware and software issues for more than 250 users.
Enhanced customer service by resolving problems while serving as escalation point contact for global Operations Team.
You will act as a functional escalation point for the 2nd lin... more
Provided customer service support and was their primary escalation point for all customer service.
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Investigate, troubleshoot, and resolve technical issues, primarily as the final escalation point.
Subject matter expert and escalation point for service procedures, email folders and processes, AMDOCS case processes.
«And when you factor in the long - term benefits and add in all the extra services - such as specialists, escalation points, strategy, knowledge, background support, sickness cover and valuable access to best practice from other schools they support - you're not only getting more value for money but you're helping to future - proof your school.
Function as an escalation point to keep all parties aware of overall project impact, and facilitate management decisions at the earliest possible time, to address issues and risks.
Contributed to call center team productivity and customer satisfaction by serving as an escalation point for technical issues other help desk technicians were resolving for their callers.
Employee Relations and HR Policy — Served as an escalation point for personnel and employee relations issues for personnel staffed on my accounts and provided guidance and intervention, as needed, to resolve personnel issues.
Employee Relations and HR Policy — Served as an escalation point for personnel and employee relations issues.
Responsible for customer service, serve as an escalation point, support internal learning and performance requests and develop testing.
Tier III escalation point for all Citrix related issues, respond to Remedy tickets within the acceptable time frames established for various priorities
Served as the final technical escalation point - person for Software, Firmware and Hardware issues to resolve customer escalations.
• Proven ability to handle credit and debit adjustments and act as an escalation point for invoicing and renewal queries.
Served as Tier 4 escalation point.
IP NOC system matter expert and escalation point for routing (ISIS, OSPF, BGP) tag switching (MPLS, LDP), peering, and core traffic engineering.
Mentored senior technical staff and provided support as an escalation point for critical technical issues.