Sentences with phrase «escalation point contact»

Not exact matches

Served as Project Leader and escalation point of contact with Client, Sales and other BU personnel for status of installation and service visits Client Systems Manager — 2005 - 2007 Oversaw all daily operations of Client Systems Delivery staff of 17 field technicians and in - house support personnel for deployment and servicing all connectivity products.

Tags for this Online Resume: Coreldraw, Automation, Communications, Fiber Optic, CAT, Panasonic NS700 SIP / KX - TDE VoIP / KX - TDA IP, Digital, Hybrid PBXes / PBX, Avaya IP Office 500 Business Phone System, Multimode / Single Mode Fiber Optics, Smart Home / Home Automation Systems, Audio / Video Systems, Cloud Unified Communications (IM, Chat, Presence, Voice, Video, Audio, Web), HTML5 Programming, Windows Server 2003, Windows & Office Utilities, Microsoft Certified Engineering Courses (MCSE), CCTV and Smart Home Systems, Telecom, Telecommunication, integration (design, support, documentation, and pricing), a single point of contact, Own and Take responsibility, company events with partners, clients, trade show / exhibition / convention, meaningful relationships with peers at our tier C Level Partners, Vendor escalation, professional social media (Linked In), Mentor / confidant of sales people, marketing, preparation, presentation and delivery of the goods and services according to client's specification and needs, for pre-sale and post-sale technical support

Resolved complex trouble tickets and served as a point of contact for second level escalations.