Sentences with phrase «escalation procedures»

Experienced in call center operations assuming responsibility for addressing incoming customer inquiries, case management and case escalation procedures.

Escalate calls (as necessary) to IT staff, or authorized contractors to resolve problems and / or execute user requests according to published escalation procedures.

Reconfirmation and initial escalation of High / Medium severity incidents with regard to custom client escalation procedures

Develop approved Standard Operating Procedures (SOP's) including escalation procedures for clearing various hardware and software platforms, as new requirements are identified or arise.

Responsibility to streamline, restructure and improve team escalation procedures between Service Desk, Desktop and Network teams to improve response times and increase customer satisfaction.

Implemented escalation procedures to support client's policies and provide solutions to assist in changing issues associated with each division issues

Carried out individual and unit force escalation procedures in order to protect personnel and high value resources.

Developed Client's business processes and designed new processes along with time intervals and escalation procedures for inspections and repairs.

Designed, created, and implemented support processes, including SLAs and escalation procedures for ensuring efficient incident management by Helpdesk staff.

Responsible for adhering to established policies, following best practices, developing and possessing an in - depth understanding of exploits and vulnerabilities, resolving issues by taking the appropriate corrective action, or following the appropriate escalation procedures.

Assist in the development of risk mitigation strategies and escalation procedures.

She also has a wealth of experience of alternative dispute resolution as well as advising on complex dispute resolution escalation procedures in commercial contracts.

It is in the interests of both the customer and the prime contractor to ensure that notification periods, cure periods, reporting obligations, and problem escalation procedures will work from a practical level when flowed down to the subcontractor, and through the prime contractor as gate keeper.

Not exact matches

«In a significant escalation of hostilities between the former minister and his old colleagues at the Department of Education, he has used parliamentary procedure to question whether any formal complaints have been made about Dominic Cummings.»

Improved process and procedures that enhance the quality of support and successfully managed customer expectations including incident reporting and escalations until final resolution.

Subject matter expert and escalation point for service procedures, email folders and processes, AMDOCS case processes.

Implemented and executed a quote escalation program that ensures compliance with Standard Operating Procedures.

Communicated effectively between departments whenever a procedure requires escalation.

Updated workflow process of recording daily activities for all Operators and departmental escalations and created procedures for filing, storing, retrieving, and searching tape backups.

Prior to joining our team, she supported the growth of a Fortune 20 company by establishing sales, escalation, quality, and training procedures for a major business - to - business contract.

Managed all store procedures, and staff performance involving 22 employees, as well as services, escalations, and complaint calls from customers.

• Follow all standard procedures throughout the escalation of unresolved issues and refer those issues to the appropriate internal departments for resolution.

Notify the initiator of user inquiries and requests of status (general updates, action plans, next steps, and closure) based on Sidley escalation and notification procedures.

ACCOMPLISHMENTS * Developed IT Playbook including, standard operating procedures, incident management, communication plan, D / R and capacity planning, Reporting, Escalations, Tools, Contacts Lists * Successfully created change control process by implementing change control procedures within the Help Desk and MIS organization * Successfully created and implemented customer satisfaction survey resulting in a customer satisfact...

Implement cross-departmental FAA / DOT procedures for problem escalation and resolution processes, following Information Technology Infrastructure Library v3 protocols (ITIL).

military police in escalation of force measures, law and order procedures, crowd control, vehicle... Certification Extensive firearms training Secret Security Clearance Protective Security / Combat experience

Tags for this Online Resume: Statistics, Accounts Receivable, Receivables, Audit, Call Center, Fraud, Leadership, Management, Reconciliations, Risk Management, management, manager, assistant manager, operations, diverse, priorities, customer service, escalations, development, training, analyzing, statistics, metrics, reporting, performance evaluations, staffing, secure environments, organizational skills, time management, planning, expense reports, benefits, third party administrators, spreadsheets, excel, word processing, Product, sales support, policies and procedures

- 3 escalation customer service to branch employees and field techs * Troubleshot and resolved customer related technical software and hardware problems in accordance with company policies and procedures via remote access email and / or phone (ATMs Desktop / Laptops Printers Servers UPS Peripherals) phones switches routers wireless and servers remotely and on - site * Collaborated with field techs to troubleshoot repair and confi...

This systems view has gradually replaced the traditional linear view of causality and it is particularly appropriate and useful in understanding the divorce process and the dynamics in child custody disputes, when escalation of the family system's dysfunction by the legal system's procedures is all too often the case the disputing families.